Utilities in <u>Hafod

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Your Complete Guide to Utilities in Hafod

If you just moved and have some questions about Hafod? Our comprehensive utilities guide to Hafod is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Hafod water and sewerage. Keep reading to learn everything about utilities in Hafod.

About Hafod, Swansea

Hafod SA1 is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Hafod?

Hafod water services are supplied by Dwr Cymru Welsh Water. Below are the main phone numbers for Dwr Cymru Welsh Water:

How to reach your water provider in Hafod

Speaking to an advisor at Dwr Cymru Welsh Water is one of many options to talk about your Hafod water issues.

In the table below we have listed the main telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, you have the choice of posting a letter or sending an email. You can also send your request via the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Hafod

Water bill in Hafod

Water rates in Hafod will vary depending on if your home has a water meter or not. It's easy to find out if your Hafod water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Hafod water rates will have a meter number listed on their water bills.

Metered Customers in Hafod

Customers that have a water meter at their Hafod property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your Hafod home.

Unmetered Customers in Hafod

Customers without a meter at their Hafod home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Hafod home.

As an unmetered customer, the rate you pay for water in Hafod will be based on the rateable value of your home. The rateable value of your Hafod water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Hafod could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Hafod?

The average water bill Hafod residents are billed is £15.17 each month, that's £182 a year.

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How do I pay my Hafod water bill?

You will first need to register with Dwr Cymru Welsh Water. After you've registered with Dwr Cymru Welsh Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Hafod bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Hafod?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Hafod SA1, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Hafod Water Frequently Asked Questions

Below we have answered some common questions that customers in Hafod have about their water supply.

Frequently Asked Questions About Water in Hafod

Is water from the tap in Hafod safe to drink?

Yes! It's safe to drink the tap water in Hafod. You can rest assured that Hafod water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Hafod water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Hafod water to make it drinkable.

Where does the water in Hafod come from?

There are three main sources of water that supply Hafod:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Hafod

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Hafod is below 60ppm, that means the water hardness in in Hafod is rated as soft water.

What does this mean?

The clean water supply to your home in Hafod contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which extends their lifespan.

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You shouldn't need to use a water softener at your home in Hafod.

Hafod No Water

If you have no water in your Hafod home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Hafod.

If there is no water at your Hafod home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Hafod.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Hafod water leak or flooding

Hafod water problems can include anything from flooding or a leak, to a burst water main in your Hafod home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Hafod property, you must do one of the following as soon as possible:

  1. Contact Dwr Cymru Welsh Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Hafod taste strange?

If you detect a difference in smell or taste of your Hafod water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Hafod water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Hafod water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Dwr Cymru Welsh Water via the contact channels listed above.

Broadband Speed in Hafod SA1

Hafodinternet connected globe

The broadband speed you get at your Hafod home depends on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average internet speed in Hafod with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Hafod Average Download Speed Hafod Average Upload Speed
131.50 Mbps 14.80 Mbps
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The type of internet connection you have can affect the speed you get at your home in Hafod. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection currently available.

Things to consider when choosing an internet provider in Hafod?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. Don't worry, we've listed the four important points to think about when choosing an internet provider in Hafod.

Availability

The first point to bear in mind whilst choosing an internet provider in Hafod is what's available. The majority of homes in Hafod can take advantage of fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently may already have access to ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Hafod?

  • Fibre broadband
    • This is fastest connection that's currently available in Hafod
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Hafod homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Hafod.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Hafod.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Hafod broadband cost

Hafod broadband bill

You also need to consider how much it costs for the broadband in Hafod. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a broadband connection in Hafod. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Hafod Broadband Reliability

The reliability of the broadband connection is in Hafod should also be considered, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Hafod home is going to be important.

Hafod broadband technical support

Our final tip, the technical support for your Hafod broadband connection is really important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them a high level of customer support that is able to solve your issue quickly and efficiently is definitely something worth considering when you choose a broadband provider in Hafod.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Hafod have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in Hafod?

The average broadband speed in Hafod is:

Hafod Average Download Speed Hafod Average Upload Speed
131.50 Mbps 14.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Hafod, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Hafod home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What speed internet is best for me?

That would depend on what you will be using the internet for. Have a look at the following table for a rough guide to the kind of broadband speed you should pick for a broadband service in Hafod.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for Hafod

Corded telephone area code Hafod

The telephone area code, sometimes called the landline dialling code, for Hafod is 01806. When making a call to someone in Hafod, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Hafod call cost?

If calls are included with your mobile or landline tariff, the cost of the call should be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, we recommend getting in touch with your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Hafod

People living in Hafod can choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Hafod home to the gas network and electricity grid.

In many cases you won't need to speak to the Hafod distribution network operator, but if you do, you can find the distribution network operator for Hafod below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Hafod

The electricity distribution network operator for Hafod is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Hafod

There are no power plants within a 10 mile radius of Hafod.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Hafod

If you've ever wondered which municipalities are close to Hafod, we've found the closest five municipalities to Hafod.