Utilities in <u>Killay

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Your Complete Guide to Utilities in Killay

Are you moving and want to know more about Killay? Our utilities guide to Killay will explain in detail everything about broadband, area codes, power generation and energy distributors, and Killay water and sewerage. Keep reading to learn everything about utilities in Killay.

About Killay, Swansea

Killay SA2 has a population of 5,702 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Killay?

Killay water services are provided by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Killay

Calling a phone number for Dwr Cymru Welsh Water is one of many contact methods to deal with your Killay water problems.

Below, you can find the principal contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

Additionally, you can communicate with Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Price of water in Killay

Water bill in Killay

Water rates in Killay are based on if your home has a water meter or not. You can easily check if your Killay water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Killay water rates will have a meter number listed on their water bills.

Metered Customers in Killay

Customers who have a water meter installed at their Killay house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your Killay home.

Unmetered Customers in Killay

Customers who don't have a meter at their Killay home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Killay home.

As an unmetered customer, the rate you pay for water in Killay is going to be based on the rateable value of your home. The rateable value part of your Killay water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Killay may save you money.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Killay?

The average water bill Killay residents are charged is £15.17 each month, that's £182 per year.

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How do I pay my Killay water bill?

You will first need to register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Killay bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Killay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Killay SA2, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Killay Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Killay have about their water supply.

Frequently Asked Questions About Water in Killay

Is tap water in Killay safe to drink?

Yes! It's safe to drink the tap water in Killay. You can rest assured that Killay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Killay water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Killay water to make it drinkable.

Where does the water in Killay come from?

There are three main sources of water that supply Killay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Killay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Killay is below 60ppm, this means the water in in Killay is rated as soft water.

What does this mean?

The water being supplied to your home in Killay contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Killay.

Killay No Water

If you don't have any running water in your Killay home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Killay.

If there is no water at your Killay home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Killay.

If your home has no cold water, not even a trickle, contact Dwr Cymru Welsh Water for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Killay water leak or flooding

Killay water problems can include anything from a leak, a burst water main, or flooding in your Killay home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Killay property, you must do one of the following as soon as possible:

  1. Ring Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Dwr Cymru Welsh Water website and fill out the online form.

Why does the water in Killay taste strange?

If you detect a difference in smell or taste of your Killay water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Killay water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Killay water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Dwr Cymru Welsh Water on the contact details above.

Broadband Speed in Killay SA2

Killayinternet connected globe

The speed of your broadband connection at your Killay home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average connection speed for Killay with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Killay Average Download Speed Killay Average Upload Speed
86.70 Mbps 16.90 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Killay. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection available.

What should you consider when picking a broadband provider in Killay?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, let's take a look at the top four points that you should consider when picking a broadband provider in Killay.

Availability

The first thing you need to think about before picking a broadband provider in Killay is the issue of availability. Most homes in Killay should have access to superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Killay?

  • Fibre broadband
    • This is the fastest type of connection you can get in Killay
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Killay homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Killay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Killay.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Killay broadband price

Killay broadband bill

You also need to consider the monthly cost of broadband in Killay. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you commit to a internet service in Killay. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike which affects millions of BT customers.

Killay Broadband Reliability

The reliability of the broadband connection is in Killay must also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Killay home will be an important thing to consider.

Killay broadband customer service

Lastly, the customer support of your Killay broadband internet is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that deals with your query efficiently and quickly should be considered when selecting an internet provider in Killay.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Killay have about their internet connection.

Broadband FAQs

Is the internet fast in Killay?

The average broadband speed in Killay is:

Killay Average Download Speed Killay Average Upload Speed
86.70 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Killay, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Killay property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Take a look at this table for a general idea which speed you should take for a broadband service in Killay.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Killay

Corded telephone area code Killay

The telephone area code, sometimes called the landline dialling code, for Killay is 01806. If you're calling somebody in Killay, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Killay call cost?

If you have calls included with your landline or mobile, then the call cost is likely to be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before making the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Killay

Residents in Killay are able to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Killay home to the gas network and electricity grid.

In many cases you will never need to ever contact the Killay distribution network operator, but should you ever need to, you can find the distribution network operator for Killay right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Killay

The electricity distribution network operator for Killay is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Killay

There are no power plants within a 10 mile radius of Killay.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Killay

You might be wondering which municipalities are nearby Killay, in the below table you will find the five closest municipalities to Killay.