Your Complete Guide to Utilities in Moelfre

If you just moved and have some questions about Moelfre? Our utilities guide to Moelfre will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Moelfre water and sewerage. Keep reading to learn everything about utilities in Moelfre.

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About Moelfre, Conwy

Moelfre LL22 has a population of 710 and is located in the county of Conwy. Conwy has a population of 118,184 people.

Who supplies my water in Moelfre?

Moelfre water utilities are supplied by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Moelfre

Ringing a contact number for Dwr Cymru Welsh Water is one of many options to deal with your Moelfre water account.

In the table below you will find the contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to write a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
[email protected]
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Cost of water in Moelfre

Water bill in Moelfre

Water rates in Moelfre will vary depending on if your home has a water meter or not. It's easy to find out if your Moelfre water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Moelfre water rates will have a meter number listed on their water bills.

Metered Customers in Moelfre

Customers who have a water meter installed at their Moelfre property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your Moelfre home.

Unmetered Customers in Moelfre

Customers without a meter at their Moelfre home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Moelfre home.

As an unmetered customer, the rate you pay for water in Moelfre is based on the rateable value of your home. The rateable value part of your Moelfre water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your Moelfre could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Moelfre?

The average water bill Moelfre residents are charged is £15.17 each month, that's £182 annually.

How do I pay my Moelfre water bill?

You will first need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Moelfre bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Moelfre?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Moelfre LL22, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Moelfre Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Moelfre have about their water supply.

Frequently Asked Questions About Water in Moelfre

Is water from the tap in Moelfre safe to drink?

Yes! It's safe to drink the tap water in Moelfre. You can rest assured that Moelfre water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Moelfre water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Moelfre water to make it drinkable.

Where does the water in Moelfre come from?

There are three main sources of water that supply Moelfre:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Moelfre

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Moelfre is less than 60ppm, that means the water hardness in in Moelfre is rated as soft water.

What does this mean?

The clean water supply to your home in Moelfre contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in Moelfre.

Moelfre No Water

If there isn't any running water in your Moelfre home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Moelfre.

If there is no water at your Moelfre home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Moelfre.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Moelfre water leak or flooding

Moelfre water problems can include anything from a burst water main or flooding, to a leak in your Moelfre home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Moelfre property, you need to do one of the following as quickly as you can:

  1. Contact Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Moelfre taste strange?

If you notice a change in taste or smell with your Moelfre water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Moelfre water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Moelfre water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Dwr Cymru Welsh Water via the contact channels listed above.

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Broadband Speed in Moelfre LL22

Moelfreinternet connected globe

The speed of your internet connection at your Moelfre home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see if it matches the average connection speed for Moelfre with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Moelfre Average Download Speed Moelfre Average Upload Speed
53.70 Mbps 11.60 Mbps
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The internet connection type you have can have an effect on the speed you get in Moelfre. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

What to look for when searching for a broadband provider in Moelfre?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider can be unnerving. Worry not, we've covered four main points worth considering before searching for a broadband provider in Moelfre.

Availability

The first thing you need to think about whilst searching for a broadband provider in Moelfre is what's available. The majority of homes in Moelfre can take advantage of fibre or 'superfast' broadband connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Moelfre?

  • Fibre broadband
    • This is fastest connection that's currently available in Moelfre
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Moelfre homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Moelfre.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Moelfre.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Moelfre broadband price

Moelfre broadband bill

Another important consideration is how much it costs for the broadband in Moelfre. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the small print of the offer before you commit to a internet service in Moelfre. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Moelfre Broadband Reliability

How reliable the broadband is in Moelfre also needs consideration, with many of us working from home either full-time or part-time, having a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Moelfre home is something to think about.

Moelfre broadband customer support

Lastly, the customer service of your Moelfre broadband connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue quickly and efficiently is definitely something worth considering when you choose a broadband provider in Moelfre.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Moelfre have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Moelfre?

The average broadband speed in Moelfre is:

Moelfre Average Download Speed Moelfre Average Upload Speed
53.70 Mbps 11.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Moelfre, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Moelfre house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What broadband speed do I need?

That would depend on how you will use the internet. Check out the table below for a general idea which speed you should take when signing up for broadband in Moelfre.

Frequent internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Moelfre

Corded telephone area code Moelfre

The landline area code, sometimes called the dialling code, for Moelfre is 01806. When making a call to someone in Moelfre, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Moelfre call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, you should ask your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Moelfre

People living in Moelfre are able to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Moelfre home to the gas network and electricity grid.

Most of the time you won't need to speak to the Moelfre distribution network operator, but should the need arise, you can find the distribution network operator for Moelfre below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Moelfre

The electricity distribution network operator for Moelfre is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Moelfre

There are no power plants within a 10 mile radius of Moelfre.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Moelfre

You might be wondering which municipalities are nearby Moelfre, in the table below you can see the five nearest towns and cities to Moelfre.