Utilities in <u>Monmouth

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Your Complete Guide to Utilities in Monmouth

If you just moved and have some questions about Monmouth? Our comprehensive utilities guide to Monmouth will explain in detail everything about broadband, area codes, power generation and energy distributors, and Monmouth water and sewerage. Keep reading to learn everything about utilities in Monmouth.

About Monmouth, Monmouthshire

Monmouth NP25 has a population of 10,110 and is located in the county of Monmouthshire. Monmouthshire has a population of 94,142 people.

Who supplies my water in Monmouth?

Monmouth water utilities are supplied by Dee Valley Water. In the table below are the contact numbers for Dee Valley Water, Dwr Cymru Welsh Water, and Severn Trent:

How to get in touch with the water suppliers in Monmouth

Ringing a contact number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is one of many options to talk about your Monmouth water problems.

Dee Valley Water contact numbers

In the table below you will find the contact numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water telephone number Dee Valley Water Emergency telephone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365
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Dwr Cymru Welsh Water contact numbers

In the table below you will find the contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Severn Trent contact numbers

In the table below you will find the contact numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

Ringing a contact number for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or is one of many options to talk about your Monmouth water problems.

Write to Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent

Additionally, you can communicate with Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent, by composing a letter or sending an email. You can even send your message through the Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent website.

Dee Valley Water

If you want to email Dee Valley Water, you can use the email address below:

Dee Valley Water Email Address
waterregulations@hafrendyfrdwy.co.uk

Dwr Cymru Welsh Water

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Severn Trent

Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you can use the email address below:

Severn Trent Email Address
customercare@severntrent.co.uk

Price of water in Monmouth

Water bill in Monmouth

Water rates in Monmouth are based on if your home has a water meter or not. You can easily check if your Monmouth water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Monmouth water rates will have a meter number listed on their water bills.

Metered Customers in Monmouth

Customers that have a water meter at their Monmouth property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent. Whilst the variable charges cover the consumption at your Monmouth home.

Unmetered Customers in Monmouth

Customers without a meter at their Monmouth home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Monmouth home.

The rate unmetered customers pay for water in Monmouth is based on the rateable value of your home. The rateable value calculation of your Monmouth water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Monmouth might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Monmouth?

The average water bill Monmouth residents are being charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
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How do I pay my Monmouth water bill?

You will first need to register with Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent. After you've registered with Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Monmouth bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Monmouth?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Monmouth NP25, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water and Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Monmouth Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Monmouth have about their water supply.

Frequently Asked Questions About Water in Monmouth

Is tap water in Monmouth safe to drink?

Yes! The tap water is safe to drink in Monmouth. You can rest assured that Monmouth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Monmouth water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Monmouth water to make it drinkable.

Where does the water in Monmouth come from?

There are three main sources of water that supply Monmouth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Monmouth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Monmouth is below 60ppm, that makes the water hardness in in Monmouth is rated as soft water.

What does this mean?

The water supply to your home in Monmouth contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Monmouth.

Monmouth No Water

If you don't have any running water in your Monmouth home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Monmouth.

If there is no water at your Monmouth home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Monmouth.

If there is no cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Monmouth water leak or flooding

Monmouth water problems might include anything from a burst water main or flooding, to a leak in your Monmouth home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Monmouth property, you need to do one of the following as quickly as you can:

  1. Call Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent website and complete the online form to report the issue.

Why does the water in Monmouth taste strange?

If you find the taste or smell is different with your Monmouth water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Monmouth water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Monmouth water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Dee Valley Water, Dwr Cymru Welsh Water, or Severn Trent on the contact details above.

Broadband Speed in Monmouth NP25

Monmouthinternet connected globe

The broadband speed you get at your Monmouth home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and find out how it compares to the average connection speed for Monmouth with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Monmouth Average Download Speed Monmouth Average Upload Speed
48.10 Mbps 11.80 Mbps
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The internet connection type you have can have an effect on the speed you get in Monmouth. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection currently available.

What should you consider when picking a broadband provider in Monmouth?

These days, the internet is as important as other essential utilities, maybe even more important. So picking the right internet provider can be unnerving. To ease the pressure, we've listed the four important points that you should consider when picking a broadband provider in Monmouth.

Availability

The first point to bear in mind before picking a broadband provider in Monmouth is the issue of availability. Most homes in Monmouth should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Monmouth?

  • Fibre broadband
    • This is the fastest type of connection you can get in Monmouth
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Monmouth homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Monmouth.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Monmouth.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Monmouth broadband value for money

Monmouth broadband bill

You should also think about the monthly cost of broadband in Monmouth. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. It's important to read the fine print of the deal before you commit to a internet connection in Monmouth. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Monmouth Broadband Reliability

The reliability of broadband in Monmouth also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Monmouth home will be an important thing to consider.

Monmouth broadband customer service

Lastly, the customer service of your Monmouth broadband internet is of utmost importance. You might never need to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that deals with your query efficiently and quickly should be considered when making a decision for a broadband internet provider in Monmouth.

Broadband FAQ

Below we've answered some our the most common questions that customers in Monmouth have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Monmouth?

The average internet speed in Monmouth is:

Monmouth Average Download Speed Monmouth Average Upload Speed
48.10 Mbps 11.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Monmouth, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Monmouth house. This means it's very fast and extremely reliable. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Take a look at this table to find out which speed you should choose when getting connected in Monmouth.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Monmouth

Corded telephone area code Monmouth

The telephone area code, sometimes called the landline dialling code, for Monmouth is 01600. If you call someone in Monmouth, and you are not in the same area, you must add 01600 to the number you're calling.

How much does an 01600 Monmouth call cost?

If calls are included with your landline or mobile, then the call cost is likely to be included as part of your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Monmouth

People living in Monmouth are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Monmouth home to the gas and electricity networks.

Most of the time you won't need to contact the Monmouth distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Monmouth in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Monmouth

The electricity distribution network operator for Monmouth is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Monmouth

There are no power plants within a 10 mile radius of Monmouth.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Monmouth

You might be wondering which municipalities are within reach of Monmouth, we've found the five closest municipalities to Monmouth.

Closest five municipalities to Monmouth
Municipality Distance from Monmouth
Welsh Newton -
Ross-on-Wye 9.35 miles
Westbury-on-Severn 9.43 miles
Cinderford 9.43 miles