Utilities in <u>Penclawdd

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Your Complete Guide to Utilities in Penclawdd

If you just moved and have some questions about Penclawdd? Our complete guide to utilities in Penclawdd will help you to find out everything about broadband, area codes, power generation and energy distributors, and Penclawdd water and sewerage. Keep reading to learn everything about utilities in Penclawdd.

About Penclawdd, Swansea

Penclawdd SA4 has a population of 3,635 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Penclawdd?

Penclawdd water services are provided by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

How to reach your water provider in Penclawdd

Ringing a contact number for Dwr Cymru Welsh Water is one of many options to discuss your Penclawdd water account.

In the table below we have listed the main telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also send your request via the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Penclawdd

Water bill in Penclawdd

Water rates in Penclawdd depend on whether your home has a water meter or not. You can easily check if your Penclawdd water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Penclawdd water rates will have a meter number listed on their water bills.

Metered Customers in Penclawdd

Customers with a water meter at their Penclawdd home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Penclawdd home.

Unmetered Customers in Penclawdd

Customers that don't have a water meter at their Penclawdd home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Penclawdd home.

The rate unmetered customers pay for water in Penclawdd will be based on the rateable value of your home. The rateable value of your Penclawdd water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Penclawdd may save you money.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Penclawdd?

The average water bill Penclawdd residents are charged is £15.17 each month, that's £182 per year.

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How do I pay my Penclawdd water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Penclawdd bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Penclawdd?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Penclawdd SA4, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Penclawdd Water Frequently Asked Questions

Below we have answered some common questions that customers in Penclawdd have about their water supply.

Frequently Asked Questions About Water in Penclawdd

Is the tap water in Penclawdd safe to drink?

Yes! The tap water is safe to drink in Penclawdd. You can rest assured that Penclawdd water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Penclawdd water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Penclawdd water to make it drinkable.

Where does the water in Penclawdd come from?

There are three main sources of water that supply Penclawdd:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Penclawdd

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Penclawdd is less than 60ppm, that means the water hardness in in Penclawdd is rated as soft water.

What does this mean?

The water being supplied to your home in Penclawdd contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

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You don't need to add a water softener to the water in Penclawdd.

Penclawdd No Water

If there isn't any running water in your Penclawdd home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Penclawdd.

If there is no water at your Penclawdd home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Penclawdd.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dwr Cymru Welsh Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Penclawdd water leak or flooding

Penclawdd water problems might include anything from flooding or a leak, to a burst water main in your Penclawdd home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Penclawdd property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Penclawdd taste strange?

If you find the taste or smell is different with your Penclawdd water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Penclawdd water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Penclawdd water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Dwr Cymru Welsh Water via the contact channels listed above.

Internet in Penclawdd SA4

Penclawddinternet connected globe

The speed of your broadband connection at your Penclawdd home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Penclawdd with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Penclawdd Average Download Speed Penclawdd Average Upload Speed
64.10 Mbps 16.70 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Penclawdd. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection that's available.

What to look for when picking a broadband provider in Penclawdd?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider can be unnerving. Don't worry, we've listed the four important points worth considering before picking a broadband provider in Penclawdd.

Availability

The first point to bear in mind whilst picking a broadband provider in Penclawdd is the availability. Most homes in Penclawdd should be able to enjoy fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Penclawdd?

  • Fibre broadband
    • This is fastest connection that's currently available in Penclawdd
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Penclawdd homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Penclawdd.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Penclawdd.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Penclawdd broadband value for money

Penclawdd broadband bill

Another important consideration is how much it costs for the broadband in Penclawdd. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the small print of the offer before you sign up to a internet connection in Penclawdd. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Penclawdd Broadband Reliability

The reliability of broadband in Penclawdd must also be considered, with many people working from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work is really important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Penclawdd home is something to think about.

Penclawdd broadband customer service

Our final tip, the technical support for your Penclawdd broadband connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Penclawdd.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Penclawdd ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Penclawdd?

The average speed of broadband in Penclawdd is:

Penclawdd Average Download Speed Penclawdd Average Upload Speed
64.10 Mbps 16.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Penclawdd, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Penclawdd house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should choose when signing up for broadband in Penclawdd.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the landline area code in Penclawdd

Corded telephone area code Penclawdd

The landline area code, sometimes called the dialling code, for Penclawdd is 01806. When making a call to someone in Penclawdd, and you're located in a different region, you must add 01806 to the number you're calling.

How much does an 01806 Penclawdd call cost?

If you have a call plan with your landline or mobile tariff, then the call cost should be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Penclawdd

Residents of Penclawdd are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Penclawdd home to the electricity grid and gas networks.

More often than not you won't need to speak to the Penclawdd distribution network operator, but should the need arise, you can quickly find out which DNO covers Penclawdd right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Penclawdd

The electricity distribution network operator for Penclawdd is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Penclawdd

There are no power plants within a 10 mile radius of Penclawdd.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Penclawdd

You might be wondering which municipalities are close to Penclawdd, we've found the five nearest towns and cities to Penclawdd.