Utilities in <u>Penlan

Need help with your utilities in Penlan?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

Your Complete Guide to Utilities in Penlan

If you just moved and have some questions about Penlan? Our complete guide to utilities in Penlan is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Penlan water and sewerage. Keep reading to learn everything about utilities in Penlan.

About Penlan, Swansea

Penlan SA5 is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Penlan?

Penlan water services are supplied by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Penlan

Ringing a contact number for Dwr Cymru Welsh Water is one of many options to discuss your Penlan water issues.

In the table below we have listed the main contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
Selectra manSelectra blue

Moving to Penlan?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to Penlan?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, either by email or with a letter in the post. You can also send your request via the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Penlan

Water bill in Penlan

Water rates in Penlan will vary depending on if your home has a water meter or not. It's easy to find out if your Penlan water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Penlan water rates will have a meter number listed on their water bills.

Metered Customers in Penlan

Customers with a water meter at their Penlan property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your Penlan home.

Unmetered Customers in Penlan

Customers without a meter at their Penlan home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Penlan home.

As an unmetered customer, the rate you pay for water in Penlan is based on the rateable value of your home. The rateable value of your Penlan water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Penlan might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Penlan?

The average water bill Penlan residents are billed is £15.17 per month, which is £182 a year.

water billSelectra blue

Expensive Penlan water bills?

Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.

Ad
water billSelectra blue

Expensive Penlan water bills?

Selectra is currently closed. Arrange a free callback with the Selectra Team to save on other home bills.

Ad

How do I pay my Penlan water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Penlan bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Penlan?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Penlan SA5, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Penlan Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Penlan have about their water supply.

Frequently Asked Questions About Water in Penlan

Is tap water in Penlan safe to drink?

Yes! The tap water is safe to drink in Penlan. You can rest assured that Penlan water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Penlan water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Penlan water to make it drinkable.

Where does the water in Penlan come from?

There are three main sources of water that supply Penlan:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Penlan

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Penlan is below 60ppm, this means the water in in Penlan is rated as soft water.

What does this mean?

The water supply to your home in Penlan contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

You don't need to add a water softener to the water in Penlan.

Penlan No Water

If there isn't any running water in your Penlan home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Penlan.

If there is no water at your Penlan home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Penlan.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Penlan water leak or flooding

Penlan water problems can include anything from a burst water main or flooding, to a leak in your Penlan home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Penlan property, you must do one of the following as soon as possible:

  1. Contact Dwr Cymru Welsh Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Penlan taste strange?

If you notice a change in taste or smell with your Penlan water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Penlan water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Penlan water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Dwr Cymru Welsh Water via the contact channels listed above.

Internet in Penlan SA5

Penlaninternet connected globe

The speed of your broadband connection at your Penlan home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average broadband speed for Penlan with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Penlan Average Download Speed Penlan Average Upload Speed
86.70 Mbps 16.90 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in Penlan?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in Penlan?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The type of internet connection you have can have an effect on the speed you get in Penlan. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection that's available.

Things to consider when picking a broadband provider in Penlan?

These days, the internet is as important as other essential utilities, perhaps more important. That means choosing an internet service provider might seem daunting at first. Don't worry, let's take a look at the top four points worth considering before picking a broadband provider in Penlan.

Availability

The first thing you need to think about whilst picking a broadband provider in Penlan is what's available. The majority of homes in Penlan should have access to fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Penlan?

  • Fibre broadband
    • This is fastest connection that's currently available in Penlan
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Penlan homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Penlan.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Penlan.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
blue sim cardSelectra blue

Unlimited data in Penlan?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in Penlan?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

Penlan broadband cost

Penlan broadband bill

Another important consideration is how much it costs for the broadband in Penlan. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you sign up to a broadband connection in Penlan. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike which will be felt by millions of BT customers.

Penlan Broadband Reliability

The reliability of the broadband connection is in Penlan should also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Penlan home is going to be important.

Penlan broadband customer service

Lastly, the technical support for your Penlan broadband connection is extremely important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue quickly and efficiently is definitely something worth considering when selecting an internet provider in Penlan.

[YAML_telecoms_alldeals_intext_cta1]

Broadband FAQ

Below we've answered some our the most common questions that customers in Penlan ask about their broadband.

Broadband Internet FAQs

What's the average broadband speed in Penlan?

The average broadband speed in Penlan is:

Penlan Average Download Speed Penlan Average Upload Speed
86.70 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Penlan, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Penlan home. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Take a look at this table for a rough guide to what sort of download speed you should pick when signing up for broadband in Penlan.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Penlan

Corded telephone area code Penlan

The telephone area code, sometimes called the landline dialling code, for Penlan is 01806. If you're calling somebody in Penlan, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Penlan call cost?

If you have a call plan with your mobile or landline tariff, then the call cost is likely to be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Penlan

People living in Penlan are free to choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Penlan home to the electricity grid and gas networks.

In many cases you won't need to speak to the Penlan distribution network operator, but if you do, you can easily find out which DNO is responsible for Penlan in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Penlan

The electricity distribution network operator for Penlan is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in Penlan?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in Penlan?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near Penlan

There are no power plants within a 10 mile radius of Penlan.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Penlan

Perhaps you're wondering which towns and cities are close to Penlan, in the below table you will find the five nearest towns and cities to Penlan.

Closest five municipalities to Penlan
Municipality Distance from Penlan
Killay 1.63 miles
Sketty 1.63 miles
Tycoch 1.63 miles
Hendrefoilan 1.63 miles
Glanmor 1.63 miles