Utilities in <u>Penllergaer

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A Complete Guide to Utilities in Penllergaer

If you just moved and have some questions about Penllergaer? Our utilities guide to Penllergaer will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Penllergaer water and sewerage. Keep reading to learn everything about utilities in Penllergaer.

About Penllergaer, Swansea

Penllergaer SA4 has a population of 2,868 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Penllergaer?

Penllergaer water utilities are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

How to reach your water provider in Penllergaer

Ringing a contact number for Dwr Cymru Welsh Water is one of many options to deal with your Penllergaer water problems.

In the table below you will find the telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

Additionally, you can communicate with Dwr Cymru Welsh Water, you have the choice of posting a letter or sending an email. You can also send your request via the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Price of water in Penllergaer

Water bill in Penllergaer

Water rates in Penllergaer are based on if your home has a water meter or not. It's easy to find out if your Penllergaer water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Penllergaer water rates will have a meter number listed on their water bills.

Metered Customers in Penllergaer

Customers with a water meter at their Penllergaer property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges cover the consumption at your Penllergaer home.

Unmetered Customers in Penllergaer

Customers who don't have a meter at their Penllergaer home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Penllergaer home.

As an unmetered customer, the rate you pay for water in Penllergaer is based on the rateable value of your home. The rateable value of your Penllergaer water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Penllergaer could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Penllergaer?

The average water bill Penllergaer residents are being charged is £15.17 per month, which is £182 per year.

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How do I pay my Penllergaer water bill?

You will first need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Penllergaer bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Dwr Cymru Welsh Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Penllergaer?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Penllergaer SA4, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Penllergaer Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Penllergaer have about their water supply.

Frequently Asked Questions About Water in Penllergaer

Is the tap water in Penllergaer safe to drink?

Yes! The tap water is safe to drink in Penllergaer. You can rest assured that Penllergaer water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Penllergaer water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Penllergaer water to make it drinkable.

Where does the water in Penllergaer come from?

There are three main sources of water that supply Penllergaer:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Penllergaer

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Penllergaer is below 60ppm, this means the water in in Penllergaer is rated as soft water.

What does this mean?

The clean water supply to your home in Penllergaer contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances meaning they should not break down as often.

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Water softener isn't needed at your home in Penllergaer.

Penllergaer No Water

If there isn't any running water in your Penllergaer home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Penllergaer.

If there is no water at your Penllergaer home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Penllergaer.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Penllergaer water leak or flooding

Penllergaer water problems can include anything from a burst water main or flooding, to a leak in your Penllergaer home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Penllergaer property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, go to the "report a leak" section of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Penllergaer taste strange?

If you find the taste or smell is different with your Penllergaer water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Penllergaer water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Penllergaer water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Dwr Cymru Welsh Water using the contact information above.

Broadband Speed in Penllergaer SA4

Penllergaerinternet connected globe

The speed of your internet connection at your Penllergaer home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average internet speed in Penllergaer with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Penllergaer Average Download Speed Penllergaer Average Upload Speed
64.10 Mbps 16.70 Mbps
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The internet connection type you have can have an effect on the speed you get in Penllergaer. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

What should you consider when searching for a broadband provider in Penllergaer?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider could feel daunting. Don't worry, let's take a look at the top four points worth considering before searching for a broadband provider in Penllergaer.

Availability

The first point to bear in mind before searching for a broadband provider in Penllergaer is the issue of availability. The majority of homes in Penllergaer should be able to enjoy fibre or 'superfast' connections, people outside a built-up area could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

How can I connect to the internet in Penllergaer?

  • Fibre broadband
    • This is fastest connection that's currently available in Penllergaer
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Penllergaer homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Penllergaer.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Penllergaer.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Penllergaer broadband value for money

Penllergaer broadband bill

Another important consideration is the price you pay for broadband in Penllergaer. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the fine print of the deal when you sign up for a internet connection in Penllergaer. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Penllergaer Broadband Reliability

The reliability of the broadband connection is in Penllergaer also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Penllergaer home will be an important thing to consider.

Penllergaer broadband customer support

Our final tip, the customer service of your Penllergaer broadband internet is really important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a high level of customer support that deals with your query efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Penllergaer.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Penllergaer ask about their broadband.

Broadband Internet FAQs

What's the average broadband speed in Penllergaer?

The average internet speed in Penllergaer is:

Penllergaer Average Download Speed Penllergaer Average Upload Speed
64.10 Mbps 16.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Penllergaer, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Penllergaer property. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Check out the table below to find out which speed you should choose when signing up for broadband in Penllergaer.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Penllergaer

Corded telephone area code Penllergaer

The telephone area code, sometimes called the landline dialling code, for Penllergaer is 01792. If you're calling somebody in Penllergaer, and you are in a different area, you must add 01792 to the number you're calling.

How much does an 01792 Penllergaer call cost?

If you have calls included with your landline or mobile, the phone call should be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Penllergaer

People living in Penllergaer are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Penllergaer home to the gas network and electricity grid.

More often than not you will never need to ever contact the Penllergaer distribution network operator, but should you ever need to, you can find the distribution network operator for Penllergaer below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Penllergaer

The electricity distribution network operator for Penllergaer is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Penllergaer

There are no power plants within a 10 mile radius of Penllergaer.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Close By Penllergaer

If you've ever wondered which municipalities are close to Penllergaer, in the below table you will find the five nearest towns and cities to Penllergaer.