A Complete Guide to Utilities in Penyffordd

If you've moved and have questions about Penyffordd? Our utilities guide to Penyffordd will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Penyffordd water and sewerage. Keep reading to learn everything about utilities in Penyffordd.

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About Penyffordd, Flintshire

Penyffordd CH4 has a population of 3,554 and is located in the county of Flintshire. Flintshire has a population of 155,593 people.

Who supplies my water in Penyffordd?

Penyffordd water utilities are supplied by Dee Valley Water. In the table below are the contact numbers for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, and United Utilities:

How to reach your water providers in Penyffordd

Calling a phone number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is just one method of contact to deal with your Penyffordd water account.

Dee Valley Water phone numbers

In the table below we have listed the main phone numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water phone number Dee Valley Water Emergency phone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365

Dwr Cymru Welsh Water phone numbers

In the table below we have listed the main phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Severn Trent phone numbers

In the table below we have listed the main phone numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities phone numbers

In the table below we have listed the main phone numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Calling a phone number for Dee Valley Water is just one method of contact to deal with your Penyffordd water account.

Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities

You can also get in touch with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, you have the choice of posting a letter or sending an email. You can also send your request via the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.

Dee Valley Water

Customers that would rather email Dee Valley Water, you must use the following email address:

Dee Valley Water Email Address
[email protected]

Dwr Cymru Welsh Water

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690

Customers that would rather email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
[email protected]

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407

Customers that would rather email Severn Trent, you must use the following email address:

Severn Trent Email Address
[email protected]

United Utilities

If you prefer to send a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
WA55 1SE
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Cost of water in Penyffordd

Water bill in Penyffordd

Water rates in Penyffordd are based on if your home has a water meter or not. You can easily find out whether your Penyffordd water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Penyffordd water rates will have a meter number listed on their water bills.

Metered Customers in Penyffordd

Customers who have a water meter installed at their Penyffordd home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. Whilst the variable charges are for the consumption at your Penyffordd home.

Unmetered Customers in Penyffordd

Customers without a meter at their Penyffordd home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Penyffordd home.

Water rates for unmetered customers in Penyffordd is going to be based on the rateable value of your home. The rateable value of your Penyffordd water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Penyffordd could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Penyffordd?

The average water bill Penyffordd residents are billed can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
United Utilities £16.83 £202

How do I pay my Penyffordd water bill?

First of all, you will need to register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. After you register your details with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Penyffordd bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Penyffordd?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Penyffordd CH4, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Penyffordd Water Frequently Asked Questions

Below we have answered some common questions that customers in Penyffordd have about their water supply.

Frequently Asked Questions About Water in Penyffordd

Is water from the tap in Penyffordd safe to drink?

Yes! You can drink the tap water in Penyffordd. You can rest assured that Penyffordd water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Penyffordd water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Penyffordd water to make it drinkable.

Where does the water in Penyffordd come from?

There are three main sources of water that supply Penyffordd:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Penyffordd

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Penyffordd is fewer than 60ppm, that makes the water hardness in in Penyffordd is rated as soft water.

What does this mean?

The clean water supply to your home in Penyffordd contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

Selectra recommends

You shouldn't need to use a water softener at your home in Penyffordd.

Penyffordd No Water

If there isn't any running water in your Penyffordd home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Penyffordd.

If there is no water at your Penyffordd home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Penyffordd.

If you don't have any cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for help. You can also try the following:

  1. Look at the "In Your Area" sections on the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any information explaining why you have no water.
  2. Check the Twitter account of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Penyffordd water leak or flooding

Penyffordd water problems could be anything from a leak, a burst water main, or flooding in your Penyffordd home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Penyffordd property, you need to do one of the following as quickly as you can:

  1. Call Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and fill out the online form.

Why does the water in Penyffordd taste strange?

If you notice a change in taste or smell with your Penyffordd water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Penyffordd water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Penyffordd water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities via the contact channels listed above.

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Internet in Penyffordd CH4

Penyfforddinternet connected globe

The speed of your internet connection at your Penyffordd home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see if it matches the average connection speed for Penyffordd with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Penyffordd Average Download Speed Penyffordd Average Upload Speed
80.95 Mbps 18.05 Mbps
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The internet connection type you have can affect your download and upload speed in Penyffordd. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one available.

What to look for when choosing an internet provider in Penyffordd?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. Don't worry, let's take a look at the top four points worth considering before choosing an internet provider in Penyffordd.


The first thing you need to think about whilst choosing an internet provider in Penyffordd is the issue of availability. Whilst many homes in Penyffordd should be able to enjoy fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

That being said, homes that have been built recently may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Penyffordd?

  • Fibre broadband
    • This is fastest connection that's currently available in Penyffordd
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Penyffordd homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Penyffordd.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Penyffordd.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Penyffordd broadband price

Penyffordd broadband bill

Another important consideration is how much it costs for the broadband in Penyffordd. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you commit to a internet connection in Penyffordd. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Penyffordd Broadband Reliability

How reliable the broadband is in Penyffordd also needs consideration, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to do your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Penyffordd home is something to think about.

Penyffordd broadband technical support

Finally, the technical support for your Penyffordd broadband connection is really important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue efficiently and quickly is a strong plus when making a decision for a broadband internet provider in Penyffordd.


Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Penyffordd have about their internet connection.

Broadband Frequently Asked Questions

How fast is the broadband in Penyffordd?

The average broadband speed in Penyffordd is:

Penyffordd Average Download Speed Penyffordd Average Upload Speed
80.95 Mbps 18.05 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Penyffordd, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Penyffordd home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Have a look at the following table for a rough guide to the kind of broadband speed you should take when signing up for broadband in Penyffordd.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

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What's the landline area code in Penyffordd

Corded telephone area code Penyffordd

The telephone dialling code, sometimes called the area code, for Penyffordd is 01806. If you call someone in Penyffordd, and you are in a different area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Penyffordd call cost?

If you have calls included with your landline or mobile tariff, the cost of the call will probably be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Penyffordd

Residents of Penyffordd can choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Penyffordd home to the electricity grid and gas networks.

Most of the time you won't need to contact the Penyffordd distribution network operator, but if you do, you can find the distribution network operator for Penyffordd below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Penyffordd

The electricity distribution network operator for Penyffordd is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Penyffordd

There are no power plants within a 10 mile radius of Penyffordd.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Penyffordd

If you've ever wondered which municipalities are close to Penyffordd, in the below table you will find the five nearest towns and cities to Penyffordd.