Utilities in <u>Pontarddulais

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A Complete Guide to Utilities in Pontarddulais

If you just moved and have some questions about Pontarddulais? Our utilities guide to Pontarddulais will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Pontarddulais water and sewerage. Keep reading to learn everything about utilities in Pontarddulais.

About Pontarddulais, Swansea

Pontarddulais SA4 has a population of 9,073 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Pontarddulais?

Pontarddulais water services are provided by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Pontarddulais

Speaking to an advisor at Dwr Cymru Welsh Water is one of many options to deal with your Pontarddulais water problems.

Below, you can find the principal contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, either by email or with a letter in the post. You can even send your message through the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Water rates in Pontarddulais

Water bill in Pontarddulais

Water rates in Pontarddulais will vary depending on if your home has a water meter or not. You can easily check if your Pontarddulais water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Pontarddulais water rates will have a meter number listed on their water bills.

Metered Customers in Pontarddulais

Customers that have a water meter at their Pontarddulais house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Pontarddulais home.

Unmetered Customers in Pontarddulais

Customers without a meter at their Pontarddulais home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Pontarddulais home.

Water rates for unmetered customers in Pontarddulais is going to be based on the rateable value of your home. The rateable value of your Pontarddulais water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Pontarddulais may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Pontarddulais?

The average water bill Pontarddulais residents are being charged is £15.17 each month, that's £182 a year.

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How do I pay my Pontarddulais water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. After you've registered with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Pontarddulais bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Pontarddulais?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Pontarddulais SA4, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Pontarddulais Water Frequently Asked Questions

Below we have answered some common questions that customers in Pontarddulais have about their water supply.

Frequently Asked Questions About Water in Pontarddulais

Is the tap water in Pontarddulais safe to drink?

Yes! You can drink the tap water in Pontarddulais. You can rest assured that Pontarddulais water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Pontarddulais water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Pontarddulais water to make it drinkable.

Where does the water in Pontarddulais come from?

There are three main sources of water that supply Pontarddulais:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Pontarddulais

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Pontarddulais is below 60ppm, that means the water hardness in in Pontarddulais is rated as soft water.

What does this mean?

The water being supplied to your home in Pontarddulais contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances meaning they should not break down as often.

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Water softener isn't needed at your home in Pontarddulais.

Pontarddulais No Water

If there isn't any running water in your Pontarddulais home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Pontarddulais.

If there is no water at your Pontarddulais home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Pontarddulais.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Pontarddulais water leak or flooding

Pontarddulais water problems could be anything from a leak, a burst water main, or flooding in your Pontarddulais home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Pontarddulais property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Dwr Cymru Welsh Water website and complete the online form to report the issue.

Why does the water in Pontarddulais taste strange?

If you find the taste or smell is different with your Pontarddulais water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Pontarddulais water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Pontarddulais water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Dwr Cymru Welsh Water on the contact details above.

Internet in Pontarddulais SA4

Pontarddulaisinternet connected globe

The broadband speed you get at your Pontarddulais home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average internet speed in Pontarddulais with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Pontarddulais Average Download Speed Pontarddulais Average Upload Speed
64.10 Mbps 16.70 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Pontarddulais. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection available.

What should you consider when searching for a broadband provider in Pontarddulais?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, let's take a look at the top four points worth considering before searching for a broadband provider in Pontarddulais.

Availability

The first thing to consider when searching for a broadband provider in Pontarddulais is what's available. Most homes in Pontarddulais should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Pontarddulais?

  • Fibre broadband
    • This is the fastest available internet connection in Pontarddulais
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Pontarddulais homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Pontarddulais.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Pontarddulais.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Pontarddulais broadband cost

Pontarddulais broadband bill

Another important consideration is the monthly cost of broadband in Pontarddulais. You will see many broadband providers are offering a low cost deal for new customers, however you might find the rate suddenly goes up. You should always look in the small print of the offer when you sign up for a internet service in Pontarddulais. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Pontarddulais Broadband Reliability

The reliability of the broadband connection is in Pontarddulais must also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is really important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Pontarddulais home will be an important thing to consider.

Pontarddulais broadband customer support

Lastly, the customer support of your Pontarddulais broadband connection is extremely important. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem quickly and efficiently should be considered when making a decision for a broadband internet provider in Pontarddulais.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Pontarddulais have about broadband internet.

Broadband FAQs

How fast is the broadband in Pontarddulais?

The average speed of broadband in Pontarddulais is:

Pontarddulais Average Download Speed Pontarddulais Average Upload Speed
64.10 Mbps 16.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Pontarddulais, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Pontarddulais house. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Take a look at this table to find out the kind of broadband speed you should pick when signing up for broadband in Pontarddulais.

Usual Internet habits Recommended Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Pontarddulais

Corded telephone area code Pontarddulais

The telephone area code, sometimes called the landline dialling code, for Pontarddulais is 01806. When making a call to someone in Pontarddulais, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Pontarddulais call cost?

If you have calls included with your landline or mobile, the phone call is likely to be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Pontarddulais

Residents in Pontarddulais can choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Pontarddulais home to the gas network and electricity grid.

More often than not you won't need to speak to the Pontarddulais distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Pontarddulais right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Pontarddulais

The electricity distribution network operator for Pontarddulais is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Pontarddulais

There are no power plants within a 10 mile radius of Pontarddulais.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Pontarddulais

Perhaps you're wondering which towns and cities are within reach of Pontarddulais, in the below table you will find the five nearest towns and cities to Pontarddulais.