Utilities in <u>Pontypool

Need help with your utilities in Pontypool?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

Your Complete Guide to Utilities in Pontypool

Are you moving and want to know more about Pontypool? Our comprehensive utilities guide to Pontypool will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Pontypool water and sewerage. Keep reading to learn everything about utilities in Pontypool.

About Pontypool, Monmouthshire

Pontypool NP4 has a population of 28,334 and is located in the county of Monmouthshire. Monmouthshire has a population of 94,142 people.

Who supplies my water in Pontypool?

Pontypool water services are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

How to reach your water provider in Pontypool

Calling a phone number for Dwr Cymru Welsh Water is one of many contact methods to talk about your Pontypool water account.

In the table below we have listed the main telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
Selectra manSelectra blue

Moving to Pontypool?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to Pontypool?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

Write to Dwr Cymru Welsh Water

You can also write to Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Pontypool

Water bill in Pontypool

Water rates in Pontypool are based on if your home has a water meter or not. You can easily check if your Pontypool water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Pontypool water rates will have a meter number listed on their water bills.

Metered Customers in Pontypool

Customers who have a water meter installed at their Pontypool house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your Pontypool home.

Unmetered Customers in Pontypool

Customers who don't have a meter at their Pontypool home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Pontypool home.

Water rates for unmetered customers in Pontypool is going to be based on the rateable value of your home. The rateable value of your Pontypool water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Pontypool might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Pontypool?

The average water bill Pontypool residents are charged is £15.17 per month, which is £182 a year.

water billSelectra blue

Expensive Pontypool water bills?

Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.

Ad
water billSelectra blue

Expensive Pontypool water bills?

Selectra is currently closed. Arrange a free callback with the Selectra Team to save on other home bills.

Ad

How do I pay my Pontypool water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Pontypool bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Pontypool?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Pontypool NP4, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Pontypool Water Frequently Asked Questions

Below we have answered some common questions that customers in Pontypool have about their water supply.

Frequently Asked Questions About Water in Pontypool

Is tap water in Pontypool safe to drink?

Yes! The tap water is safe to drink in Pontypool. You can rest assured that Pontypool water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Pontypool water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Pontypool water to make it drinkable.

Where does the water in Pontypool come from?

There are three main sources of water that supply Pontypool:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Pontypool

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Pontypool is less than 60ppm, this means the water in in Pontypool is rated as soft water.

What does this mean?

The water supply to your home in Pontypool contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances which means they should last longer.

Selectra recommends

You shouldn't need to use a water softener at your home in Pontypool.

Pontypool No Water

If there isn't any running water in your Pontypool home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Pontypool.

If there is no water at your Pontypool home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Pontypool.

If your home has no cold water, not even a trickle, contact Dwr Cymru Welsh Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Pontypool water leak or flooding

Pontypool water problems could be anything from a leak, a burst water main, or flooding in your Pontypool home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Pontypool property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Pontypool taste strange?

If you notice a change in taste or smell with your Pontypool water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Pontypool water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Pontypool water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Dwr Cymru Welsh Water using the contact information above.

Internet in Pontypool NP4

Pontypoolinternet connected globe

The speed of your internet connection at your Pontypool home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average internet speed in Pontypool with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Pontypool Average Download Speed Pontypool Average Upload Speed
48.10 Mbps 11.80 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in Pontypool?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in Pontypool?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The type of internet connection you have can affect your download and upload speed in Pontypool. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas it's the only type of internet connection currently available.

What to look for when choosing an internet provider in Pontypool?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, let's take a look at the top four points worth considering before choosing an internet provider in Pontypool.

Availability

The first thing to consider whilst choosing an internet provider in Pontypool is the issue of availability. Most homes in Pontypool should have access to superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Pontypool?

  • Fibre broadband
    • This is the fastest available internet connection in Pontypool
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Pontypool homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Pontypool.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Pontypool.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
blue sim cardSelectra blue

Unlimited data in Pontypool?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in Pontypool?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

Pontypool broadband cost

Pontypool broadband bill

You also need to consider the price you pay for broadband in Pontypool. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer when you sign up for a broadband connection in Pontypool. Some providers may even increase the price during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

Pontypool Broadband Reliability

The reliability of the broadband connection is in Pontypool should also be considered, with many people working from home full-time or just a few days per week, having a reliable internet connection to keep up to date with work your work is a priority.

Then in our freetime we're watching movies online or gaming online that without a reliable internet connection for your Pontypool home is something to think about.

Pontypool broadband technical support

Our final tip, the technical support for your Pontypool internet connection is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them then having solid customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in Pontypool.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Pontypool have about their internet connection.

Broadband FAQs

What's the average broadband speed in Pontypool?

The average broadband speed in Pontypool is:

Pontypool Average Download Speed Pontypool Average Upload Speed
48.10 Mbps 11.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Pontypool, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Pontypool house. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of UK home .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Have a look at the following table for a general idea which speed you should pick for a broadband service in Pontypool.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the landline area code in Pontypool

Corded telephone area code Pontypool

The landline area code, sometimes called the dialling code, for Pontypool is 01495. If you're calling somebody in Pontypool, and you are not in the same area, you will need to add 01495 before the number you're trying to call.

How much does an 01495 Pontypool call cost?

If calls are included with your landline or mobile tariff, the cost of the call should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have a plan that includes calls, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Pontypool

Residents in Pontypool are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Pontypool home to the gas network and electricity grid.

More often than not you will never need to ever contact the Pontypool distribution network operator, but should the need arise, you can find the distribution network operator for Pontypool in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Pontypool

The electricity distribution network operator for Pontypool is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in Pontypool?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in Pontypool?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near Pontypool

There are no power plants within a 10 mile radius of Pontypool.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Pontypool

You might be wondering which municipalities are nearby Pontypool, in the below table you will find the five nearest towns and cities to Pontypool.

Closest five municipalities to Pontypool
Municipality Distance from Pontypool
Little Mill -
Abertillery 3.22 miles
Brynmawr 6.72 miles
Ebbw Vale 6.72 miles