Utilities in <u>Portmead

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Your Complete Guide to Utilities in Portmead

Are you moving and want to know more about Portmead? Our comprehensive utilities guide to Portmead will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Portmead water and sewerage. Keep reading to learn everything about utilities in Portmead.

About Portmead, Swansea

Portmead SA5 is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Portmead?

Portmead water utilities are supplied by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

How to reach your water provider in Portmead

Ringing a contact number for Dwr Cymru Welsh Water is one of many contact methods to talk about your Portmead water problems.

Below, you can find the principal telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also send your request via the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Portmead

Water bill in Portmead

Water rates in Portmead depend on whether your home has a water meter or not. You can easily find out whether your Portmead water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Portmead water rates will have a meter number listed on their water bills.

Metered Customers in Portmead

Customers that have a water meter at their Portmead home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Portmead home.

Unmetered Customers in Portmead

Customers that don't have a water meter at their Portmead home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Portmead home.

The rate unmetered customers pay for water in Portmead is based on the rateable value of your home. The rateable value calculation of your Portmead water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Portmead might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Portmead?

The average water bill Portmead residents are charged is £15.17 per month, which is £182 per year.

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How do I pay my Portmead water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Portmead bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Portmead?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Portmead SA5, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Portmead Water Frequently Asked Questions

Below we have answered some common questions that customers in Portmead have about their water supply.

Frequently Asked Questions About Water in Portmead

Is tap water in Portmead safe to drink?

Yes! You can drink the tap water in Portmead. You can rest assured that Portmead water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Portmead water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Portmead water to make it drinkable.

Where does the water in Portmead come from?

There are three main sources of water that supply Portmead:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Portmead

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Portmead is less than 60ppm, that makes the water hardness in in Portmead is rated as soft water.

What does this mean?

The water supply to your home in Portmead contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances meaning they should not break down as often.

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Water softener isn't needed at your home in Portmead.

Portmead No Water

If you don't have any running water in your Portmead home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Portmead.

If there is no water at your Portmead home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Portmead.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Portmead water leak or flooding

Portmead water problems might include anything from a burst water main or flooding, to a leak in your Portmead home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Portmead property, you need to do one of the following as quickly as you can:

  1. Contact Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Portmead taste strange?

If you find the taste or smell is different with your Portmead water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Portmead water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Portmead water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Dwr Cymru Welsh Water using the contact information above.

Internet in Portmead SA5

Portmeadinternet connected globe

The speed of your internet connection at your Portmead home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and see how it compares to the average connection speed for Portmead with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Portmead Average Download Speed Portmead Average Upload Speed
86.70 Mbps 16.90 Mbps
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The internet connection type you have can affect your download and upload speed in Portmead. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it's the only type of internet connection currently available.

What should you consider when searching for a broadband provider in Portmead?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Don't worry, we've listed the four important points that you should consider when searching for a broadband provider in Portmead.

Availability

The first point to bear in mind whilst searching for a broadband provider in Portmead is the availability. Whilst many homes in Portmead should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Portmead?

  • Fibre broadband
    • This is the fastest available internet connection in Portmead
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Portmead homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Portmead.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Portmead.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Portmead broadband value for money

Portmead broadband bill

Another important consideration is the price you pay for broadband in Portmead. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you commit to a internet service in Portmead. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Portmead Broadband Reliability

The reliability of broadband in Portmead also needs consideration, with many people working from home either full-time or part-time, having a reliable internet connection to do your work is a priority.

When we're relaxing we're watching movies online or gaming online that without a reliable internet connection for your Portmead home will be an important thing to consider.

Portmead broadband customer support

Our final tip, the customer support of your Portmead broadband connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that is able to solve your issue in a fast and efficient manner is a strong plus when making a decision for a broadband internet provider in Portmead.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Portmead have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Portmead?

The average speed of broadband in Portmead is:

Portmead Average Download Speed Portmead Average Upload Speed
86.70 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Portmead, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Portmead property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What speed internet is best for me?

It really does depend on what kind of internet user you are. Take a look at this table for a general idea which speed you should choose when signing up for broadband in Portmead.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Portmead

Corded telephone area code Portmead

The landline area code, sometimes called the dialling code, for Portmead is 01806. If you call someone in Portmead, and you are not in the same area, you must add 01806 before the number you're trying to call.

How much does an 01806 Portmead call cost?

If calls are included with your landline or mobile, the phone call should be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Portmead

Residents of Portmead are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Portmead home to the gas network and electricity grid.

Most of the time you won't need to speak to the Portmead distribution network operator, but should you ever need to, you can quickly find out which DNO covers Portmead in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Portmead

The electricity distribution network operator for Portmead is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Portmead

There are no power plants within a 10 mile radius of Portmead.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Portmead

You might be wondering which municipalities are close to Portmead, we've found the five closest municipalities to Portmead.

Closest five municipalities to Portmead
Municipality Distance from Portmead
Killay 1.63 miles
Sketty 1.63 miles
Tycoch 1.63 miles
Hendrefoilan 1.63 miles
Glanmor 1.63 miles