Utilities in <u>St. Thomas

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A Complete Guide to Utilities in St. Thomas

If you've moved and have questions about St. Thomas? Our utilities guide to St. Thomas is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and St. Thomas water and sewerage. Keep reading to learn everything about utilities in St. Thomas.

About St. Thomas, Swansea

St. Thomas SA1 has a population of 7,187 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in St. Thomas?

St. Thomas water services are provided by Dwr Cymru Welsh Water. Below are the main phone numbers for Dwr Cymru Welsh Water:

How to get in touch with the water supplier in St. Thomas

Ringing a contact number for Dwr Cymru Welsh Water is just one method of contact to deal with your St. Thomas water issues.

In the table below you will find the phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also submit your request on the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you can use the email address below:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in St. Thomas

Water bill in St. Thomas

Water rates in St. Thomas are based on if your home has a water meter or not. You can easily find out whether your St. Thomas water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered St. Thomas water rates will have a meter number listed on their water bills.

Metered Customers in St. Thomas

Customers who have a water meter installed at their St. Thomas house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your St. Thomas home.

Unmetered Customers in St. Thomas

Customers who don't have a meter at their St. Thomas home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your St. Thomas home.

The rate unmetered customers pay for water in St. Thomas is going to be based on the rateable value of your home. The rateable value part of your St. Thomas water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your St. Thomas might work out cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in St. Thomas?

The average water bill St. Thomas residents are billed is £15.17 per month, which is £182 per year.

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How do I pay my St. Thomas water bill?

First, you must sign up and register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your St. Thomas bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in St. Thomas?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in St. Thomas SA1, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

St. Thomas Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in St. Thomas have about their water supply.

Frequently Asked Questions About Water in St. Thomas

Is tap water in St. Thomas safe to drink?

Yes! The tap water is safe to drink in St. Thomas. You can rest assured that St. Thomas water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored St. Thomas water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter St. Thomas water to make it drinkable.

Where does the water in St. Thomas come from?

There are three main sources of water that supply St. Thomas:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in St. Thomas

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in St. Thomas is less than 60ppm, that means the water hardness in in St. Thomas is rated as soft water.

What does this mean?

The water being supplied to your home in St. Thomas contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which extends their lifespan.

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You shouldn't need to use a water softener at your home in St. Thomas.

St. Thomas No Water

If there isn't any running water in your St. Thomas home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting St. Thomas.

If there is no water at your St. Thomas home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting St. Thomas.

If you don't have any cold water, not even a trickle, contact Dwr Cymru Welsh Water for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

St. Thomas water leak or flooding

St. Thomas water problems might include anything from a leak, a burst water main, or flooding in your St. Thomas home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your St. Thomas property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in St. Thomas taste strange?

If you notice a change in taste or smell with your St. Thomas water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the St. Thomas water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to St. Thomas water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Dwr Cymru Welsh Water using the contact information above.

Broadband in St. Thomas SA1

St. Thomasinternet connected globe

The speed of your broadband connection at your St. Thomas home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in St. Thomas with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

St. Thomas Average Download Speed St. Thomas Average Upload Speed
131.50 Mbps 14.80 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in St. Thomas. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one available.

Things to consider when choosing an internet provider in St. Thomas?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. Worry not, we've listed the four important points worth considering before choosing an internet provider in St. Thomas.

Availability

The first point to bear in mind whilst choosing an internet provider in St. Thomas is the issue of availability. Whilst many homes in St. Thomas should be able to enjoy fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in St. Thomas?

  • Fibre broadband
    • This is the fastest available internet connection in St. Thomas
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of St. Thomas homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of St. Thomas.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in St. Thomas.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

St. Thomas broadband price

St. Thomas broadband bill

Another important consideration is the price you pay for broadband in St. Thomas. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal when you sign up for a internet service in St. Thomas. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike which will be felt by millions of BT customers.

St. Thomas Broadband Reliability

The reliability of broadband in St. Thomas must also be considered, with many of us working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your St. Thomas home is going to be important.

St. Thomas broadband technical support

Finally, the customer service of your St. Thomas broadband connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue efficiently and quickly is a strong plus when making a decision for a broadband internet provider in St. Thomas.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in St. Thomas have about their internet connection.

Broadband FAQs

Is the internet fast in St. Thomas?

The average broadband speed in St. Thomas is:

St. Thomas Average Download Speed St. Thomas Average Upload Speed
131.50 Mbps 14.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in St. Thomas, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your St. Thomas property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Have a look at the following table for a rough guide to what sort of download speed you should take when signing up for broadband in St. Thomas.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone area code for St. Thomas

Corded telephone area code St. Thomas

The landline area code, sometimes called the dialling code, for St. Thomas is 01792. When making a call to someone in St. Thomas, and you're located in a different region, you must add 01792 to the number you'd like to call.

How much does an 01792 St. Thomas call cost?

If you have calls included with your mobile or landline tariff, the cost of the call will probably be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before calling so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in St. Thomas

Residents in St. Thomas are able to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your St. Thomas home to the electricity grid and gas networks.

More often than not you won't need to speak to the St. Thomas distribution network operator, but should you ever need to, you can quickly find out which DNO covers St. Thomas in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for St. Thomas

The electricity distribution network operator for St. Thomas is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near St. Thomas

There are no power plants within a 10 mile radius of St. Thomas.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near St. Thomas

You might be wondering which municipalities are nearby St. Thomas, we've found the five nearest towns and cities to St. Thomas.