Utilities in <u>Swansea

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Your Complete Guide to Utilities in Swansea

If you've moved and have questions about Swansea? Our complete guide to utilities in Swansea will explain in detail everything about broadband, area codes, power generation and energy distributors, and Swansea water and sewerage. Keep reading to learn everything about utilities in Swansea.

About Swansea, Swansea

Swansea SA1 has a population of 246,600 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Swansea?

Swansea water utilities are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

How to get in touch with the water supplier in Swansea

Ringing a contact number for Dwr Cymru Welsh Water is just one method of contact to discuss your Swansea water problems.

Below, you can find the principal phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, either by email or with a letter in the post. You can even send your message through the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Swansea

Water bill in Swansea

Water rates in Swansea will vary depending on if your home has a water meter or not. You can easily check if your Swansea water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Swansea water rates will have a meter number listed on their water bills.

Metered Customers in Swansea

Customers that have a water meter at their Swansea home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Swansea home.

Unmetered Customers in Swansea

Customers that don't have a water meter at their Swansea home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Swansea home.

Water rates for unmetered customers in Swansea is going to be based on the rateable value of your home. The rateable value calculation of your Swansea water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, getting a water meter for your Swansea may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Swansea?

The average water bill Swansea residents are charged is £15.17 per month, which is £182 per year.

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How do I pay my Swansea water bill?

You will first need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Swansea bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Dwr Cymru Welsh Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Swansea?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Swansea SA1, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Swansea Water Frequently Asked Questions

Below we have answered some common questions that customers in Swansea have about their water supply.

Frequently Asked Questions About Water in Swansea

Is the tap water in Swansea safe to drink?

Yes! It's safe to drink the tap water in Swansea. You can rest assured that Swansea water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Swansea water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Swansea water to make it drinkable.

Where does the water in Swansea come from?

There are three main sources of water that supply Swansea:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Swansea

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Swansea is less than 60ppm, that makes the water hardness in in Swansea is rated as soft water.

What does this mean?

The water being supplied to your home in Swansea contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Swansea.

Swansea No Water

If you have no water in your Swansea home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Swansea.

If there is no water at your Swansea home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Swansea.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dwr Cymru Welsh Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Swansea water leak or flooding

Swansea water problems could be anything from a leak, a burst water main, or flooding in your Swansea home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Swansea property, you must do one of the following as soon as possible:

  1. Call Dwr Cymru Welsh Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Dwr Cymru Welsh Water website and complete the online form to report the issue.

Why does the water in Swansea taste strange?

If you notice a change in taste or smell with your Swansea water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Swansea water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Swansea water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Dwr Cymru Welsh Water using the contact information above.

Broadband Speed in Swansea SA1

Swanseainternet connected globe

The speed of your internet connection at your Swansea home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average internet speed in Swansea with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Swansea Average Download Speed Swansea Average Upload Speed
131.50 Mbps 14.80 Mbps
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The internet connection type you have can have an effect on the speed you get in Swansea. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one that's available.

What should you consider when picking a broadband provider in Swansea?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, let's take a look at the top four points to think about when picking a broadband provider in Swansea.

Availability

The first thing to consider whilst picking a broadband provider in Swansea is what's available. Most homes in Swansea can take advantage of fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Swansea?

  • Fibre broadband
    • This is the fastest type of connection you can get in Swansea
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Swansea homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Swansea.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Swansea.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Swansea broadband value for money

Swansea broadband bill

You should also think about the price you pay for broadband in Swansea. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the fine print of the deal when you sign up for a internet connection in Swansea. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike which affects millions of BT customers.

Swansea Broadband Reliability

The reliability of the broadband connection is in Swansea also needs consideration, with many of us working from home full-time or just a few days per week, having a reliable internet connection to do your work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Swansea home will be an important thing to consider.

Swansea broadband customer service

Finally, the customer support of your Swansea broadband connection is extremely important. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue quickly and efficiently should be considered when you choose a broadband provider in Swansea.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Swansea have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Swansea?

The average speed of broadband in Swansea is:

Swansea Average Download Speed Swansea Average Upload Speed
131.50 Mbps 14.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Swansea, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Swansea home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Have a look at the following table for a general idea the kind of broadband speed you should choose when getting connected in Swansea.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Swansea

Corded telephone area code Swansea

The landline area code, sometimes called the dialling code, for Swansea is 01792. If you call someone in Swansea, and you're located in a different region, you must add 01792 to the number you'd like to call.

How much does an 01792 Swansea call cost?

If you have a call plan with your landline or mobile, then the call cost will probably be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Electricity and Gas in Swansea

Residents of Swansea are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Swansea home to the electricity grid and gas networks.

In many cases you won't need to contact the Swansea distribution network operator, but if you do, you can easily find out which DNO is responsible for Swansea right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Swansea

The electricity distribution network operator for Swansea is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Swansea

There are no power plants within a 10 mile radius of Swansea.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Swansea

Perhaps you're wondering which towns and cities are within reach of Swansea, in the below table you will find the closest five municipalities to Swansea.