Utilities in <u>Upper Killay

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A Complete Guide to Utilities in Upper Killay

If you've moved and have questions about Upper Killay? Our utilities guide to Upper Killay will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Upper Killay water and sewerage. Keep reading to learn everything about utilities in Upper Killay.

About Upper Killay, Swansea

Upper Killay SA2 has a population of 2,914 and is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Upper Killay?

Upper Killay water utilities are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

How to reach your water provider in Upper Killay

Calling a phone number for Dwr Cymru Welsh Water is just one method of contact to deal with your Upper Killay water account.

Below, you can find the principal telephone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

Additionally, you can communicate with Dwr Cymru Welsh Water, either by email or with a letter in the post. You can also send your request via the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Price of water in Upper Killay

Water bill in Upper Killay

Water rates in Upper Killay will vary depending on if your home has a water meter or not. You can easily check if your Upper Killay water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Upper Killay water rates will have a meter number listed on their water bills.

Metered Customers in Upper Killay

Customers that have a water meter at their Upper Killay home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Upper Killay home.

Unmetered Customers in Upper Killay

Customers that don't have a water meter at their Upper Killay home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Upper Killay home.

Water rates for unmetered customers in Upper Killay is based on the rateable value of your home. The rateable value part of your Upper Killay water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Upper Killay might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Upper Killay?

The average water bill Upper Killay residents are being charged is £15.17 per month, which is £182 annually.

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How do I pay my Upper Killay water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. After you register your details with Dwr Cymru Welsh Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Upper Killay bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Upper Killay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Upper Killay SA2, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Upper Killay Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Upper Killay have about their water supply.

Frequently Asked Questions About Water in Upper Killay

Is the tap water in Upper Killay safe to drink?

Yes! It's safe to drink the tap water in Upper Killay. You can rest assured that Upper Killay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Upper Killay water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Upper Killay water to make it drinkable.

Where does the water in Upper Killay come from?

There are three main sources of water that supply Upper Killay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Upper Killay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Upper Killay is less than 60ppm, that makes the water hardness in in Upper Killay is rated as soft water.

What does this mean?

The clean water supply to your home in Upper Killay contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Upper Killay.

Upper Killay No Water

If you don't have any running water in your Upper Killay home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Upper Killay.

If there is no water at your Upper Killay home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Upper Killay.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Upper Killay water leak or flooding

Upper Killay water problems could be anything from a burst water main or flooding, to a leak in your Upper Killay home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Upper Killay property, you must do one of the following as soon as possible:

  1. Contact Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Dwr Cymru Welsh Water website and fill out the online form.

Why does the water in Upper Killay taste strange?

If you find the taste or smell is different with your Upper Killay water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Upper Killay water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Upper Killay water.

If you have questions about your water's taste, smell, or appearance, you can speak to Dwr Cymru Welsh Water via the contact channels listed above.

Internet in Upper Killay SA2

Upper Killayinternet connected globe

The speed of your internet connection at your Upper Killay home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and find out how it compares to the average internet speed in Upper Killay with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Upper Killay Average Download Speed Upper Killay Average Upload Speed
86.70 Mbps 16.90 Mbps
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The internet connection type you have can affect the speed you get at your home in Upper Killay. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one available.

What to look for when choosing an internet provider in Upper Killay?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. So picking the right internet provider might seem daunting at first. Don't worry, we've listed the four important points that you should consider when choosing an internet provider in Upper Killay.

Availability

The first thing you need to think about before choosing an internet provider in Upper Killay is what's available. Most homes in Upper Killay should have access to fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

What are the different types of connection in Upper Killay?

  • Fibre broadband
    • This is the fastest type of connection you can get in Upper Killay
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Upper Killay homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Upper Killay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Upper Killay.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Upper Killay broadband value for money

Upper Killay broadband bill

You also need to consider how much it costs for the broadband in Upper Killay. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the fine print of the deal when you sign up for a broadband connection in Upper Killay. There are some providers that will increase the price you pay before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Upper Killay Broadband Reliability

The reliability of broadband in Upper Killay also needs consideration, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to do your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Upper Killay home is something to think about.

Upper Killay broadband technical support

Our final tip, the customer support of your Upper Killay broadband internet is extremely important. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that deals with your query quickly and efficiently should be considered when selecting an internet provider in Upper Killay.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Upper Killay have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Upper Killay?

The average speed of broadband in Upper Killay is:

Upper Killay Average Download Speed Upper Killay Average Upload Speed
86.70 Mbps 16.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Upper Killay, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Upper Killay property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

What broadband speed do I need?

It really does depend on how you will use the internet. Check out the table below to find out what sort of download speed you should choose for a broadband service in Upper Killay.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the landline area code in Upper Killay

Corded telephone area code Upper Killay

The landline area code, sometimes called the dialling code, for Upper Killay is 01792. If you call someone in Upper Killay, and you are in a different area, you will need to add 01792 to the number you'd like to call.

How much does an 01792 Upper Killay call cost?

If you have calls included with your landline or mobile tariff, the cost of the call should be included with your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Upper Killay

Residents of Upper Killay are able to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Upper Killay home to the gas network and electricity grid.

In many cases you won't need to speak to the Upper Killay distribution network operator, but should you ever need to, you can quickly find out which DNO covers Upper Killay in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Upper Killay

The electricity distribution network operator for Upper Killay is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Upper Killay

There are no power plants within a 10 mile radius of Upper Killay.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Upper Killay

Perhaps you're wondering which towns and cities are close to Upper Killay, we've found the five closest municipalities to Upper Killay.