Utilities in <u>Usk

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Your Complete Guide to Utilities in Usk

If you've moved and have questions about Usk? Our complete guide to utilities in Usk will help you to find out everything about broadband, area codes, power generation and energy distributors, and Usk water and sewerage. Keep reading to learn everything about utilities in Usk.

About Usk, Monmouthshire

Usk NP15 has a population of 2,834 and is located in the county of Monmouthshire. Monmouthshire has a population of 94,142 people.

Who supplies my water in Usk?

Usk water utilities are supplied by Dwr Cymru Welsh Water. In the table below are the contact numbers for Dwr Cymru Welsh Water:

How to get in touch with the water supplier in Usk

Calling a phone number for Dwr Cymru Welsh Water is just one method of contact to discuss your Usk water account.

In the table below you will find the phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

Additionally, you can communicate with Dwr Cymru Welsh Water, you have the choice of posting a letter or sending an email. You can also send your request via the Dwr Cymru Welsh Water website.

If you prefer to send a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Cost of water in Usk

Water bill in Usk

Water rates in Usk are based on if your home has a water meter or not. You can easily check if your Usk water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Usk water rates will have a meter number listed on their water bills.

Metered Customers in Usk

Customers that have a water meter at their Usk home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your Usk home.

Unmetered Customers in Usk

Customers who don't have a meter at their Usk home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Usk home.

As an unmetered customer, the rate you pay for water in Usk is going to be based on the rateable value of your home. The rateable value part of your Usk water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your Usk could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Usk?

The average water bill Usk residents are charged is £15.17 monthly, which works out at £182 a year.

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How do I pay my Usk water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. After you've registered with Dwr Cymru Welsh Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Usk bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Usk?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Usk NP15, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Usk Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Usk have about their water supply.

Frequently Asked Questions About Water in Usk

Is tap water in Usk safe to drink?

Yes! You can drink the tap water in Usk. You can rest assured that Usk water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Usk water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Usk water to make it drinkable.

Where does the water in Usk come from?

There are three main sources of water that supply Usk:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Usk

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Usk is below 60ppm, that makes the water hardness in in Usk is rated as soft water.

What does this mean?

The clean water supply to your home in Usk contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which means they should last longer.

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You don't need to add a water softener to the water in Usk.

Usk No Water

If you have no water in your Usk home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Usk.

If there is no water at your Usk home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Usk.

If your home has no cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Usk water leak or flooding

Usk water problems can include anything from a leak, a burst water main, or flooding in your Usk home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Usk property, you need to do one of the following as quickly as you can:

  1. Ring Dwr Cymru Welsh Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, go to the "report a leak" section of the Dwr Cymru Welsh Water website and fill in the form to report the problem.

Why does the water in Usk taste strange?

If you detect a difference in smell or taste of your Usk water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Usk water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Usk water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Dwr Cymru Welsh Water via the contact channels listed above.

Internet in Usk NP15

Uskinternet connected globe

The broadband speed you get at your Usk home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see if it matches the average broadband speed for Usk with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Usk Average Download Speed Usk Average Upload Speed
48.10 Mbps 11.80 Mbps
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The internet connection type you have can have an effect on the speed you get in Usk. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one that's available.

What to look for when picking a broadband provider in Usk?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. So picking the right internet provider could feel daunting. Don't worry, let's take a look at the top four points to think about when picking a broadband provider in Usk.

Availability

The first thing you need to think about whilst picking a broadband provider in Usk is the issue of availability. Most homes in Usk should have access to superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Usk?

  • Fibre broadband
    • This is fastest connection that's currently available in Usk
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Usk homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Usk.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Usk.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Usk broadband price

Usk broadband bill

You should also think about how much it costs for the broadband in Usk. You will see many broadband providers are offering a low cost deal for new customers, but the price is often for a limited period. It's important to read the small print of the offer before you sign up to a broadband connection in Usk. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Usk Broadband Reliability

The reliability of broadband in Usk also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Usk home is something to think about.

Usk broadband customer service

Finally, the customer service of your Usk broadband internet is really important. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in Usk.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Usk have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Usk?

The average broadband speed in Usk is:

Usk Average Download Speed Usk Average Upload Speed
48.10 Mbps 11.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Usk, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Usk property. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Check out the table below for a general idea the kind of broadband speed you should take when getting connected in Usk.

Usual Internet habits Recommended Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Usk

Corded telephone area code Usk

The telephone area code, sometimes called the landline dialling code, for Usk is 01806. If you call someone in Usk, and you are in a different area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Usk call cost?

If you have a call plan with your landline or mobile tariff, then the call cost will probably be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Usk

Residents of Usk are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Usk home to the gas and electricity networks.

Most of the time you will never need to ever contact the Usk distribution network operator, but should you ever need to, you can quickly find out which DNO covers Usk below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Usk

The electricity distribution network operator for Usk is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Usk

There are no power plants within a 10 mile radius of Usk.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Usk

If you've ever wondered which municipalities are close to Usk, in the below table you will find the closest five municipalities to Usk.

Closest five municipalities to Usk
Municipality Distance from Usk
Pontypool 7.31 miles
Blaenavon 7.31 miles
Little Mill 7.31 miles
Cwmbran 7.78 miles