Utilities in <u>Waun Wen

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Your Complete Guide to Utilities in Waun Wen

If you've moved and have questions about Waun Wen? Our utilities guide to Waun Wen will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Waun Wen water and sewerage. Keep reading to learn everything about utilities in Waun Wen.

About Waun Wen, Swansea

Waun Wen SA1 is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in Waun Wen?

Waun Wen water services are supplied by Dwr Cymru Welsh Water. Below are the main phone numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for Waun Wen

Calling a phone number for Dwr Cymru Welsh Water is just one method of contact to deal with your Waun Wen water account.

In the table below we have listed the main contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water contact number Dwr Cymru Welsh Water Emergency contact number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also get in touch with Dwr Cymru Welsh Water, either by email or with a letter in the post. You can also submit your request on the Dwr Cymru Welsh Water website.

If you prefer to write a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Price of water in Waun Wen

Water bill in Waun Wen

Water rates in Waun Wen depend on whether your home has a water meter or not. You can easily find out whether your Waun Wen water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Waun Wen water rates will have a meter number listed on their water bills.

Metered Customers in Waun Wen

Customers with a water meter at their Waun Wen property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. While the variable charges cover the usage at your Waun Wen home.

Unmetered Customers in Waun Wen

Customers without a meter at their Waun Wen home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Waun Wen home.

As an unmetered customer, the rate you pay for water in Waun Wen is based on the rateable value of your home. The rateable value of your Waun Wen water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your Waun Wen might work out cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Waun Wen?

The average water bill Waun Wen residents are being charged is £15.17 monthly, which works out at £182 a year.

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How do I pay my Waun Wen water bill?

First, you must sign up and register with Dwr Cymru Welsh Water. After you've registered with Dwr Cymru Welsh Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Waun Wen bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Waun Wen?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Waun Wen SA1, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Waun Wen Water Frequently Asked Questions

Below we have answered some common questions that customers in Waun Wen have about their water supply.

Frequently Asked Questions About Water in Waun Wen

Is water from the tap in Waun Wen safe to drink?

Yes! The tap water is safe to drink in Waun Wen. You can rest assured that Waun Wen water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Waun Wen water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Waun Wen water to make it drinkable.

Where does the water in Waun Wen come from?

There are three main sources of water that supply Waun Wen:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Waun Wen

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Waun Wen is fewer than 60ppm, that makes the water hardness in in Waun Wen is rated as soft water.

What does this mean?

The water supply to your home in Waun Wen contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

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Water softener isn't needed at your home in Waun Wen.

Waun Wen No Water

If you don't have any running water in your Waun Wen home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Waun Wen.

If there is no water at your Waun Wen home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Waun Wen.

If there is no cold water, not even a trickle, contact Dwr Cymru Welsh Water for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Dwr Cymru Welsh Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Waun Wen water leak or flooding

Waun Wen water problems can include anything from a burst water main or flooding, to a leak in your Waun Wen home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Waun Wen property, you need to do one of the following as quickly as you can:

  1. Contact Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Dwr Cymru Welsh Water website and complete the online form to report the issue.

Why does the water in Waun Wen taste strange?

If you detect a difference in smell or taste of your Waun Wen water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Waun Wen water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Waun Wen water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Dwr Cymru Welsh Water using the contact information above.

Broadband in Waun Wen SA1

Waun Weninternet connected globe

The broadband speed you get at your Waun Wen home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and find out how it compares to the average connection speed for Waun Wen with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Waun Wen Average Download Speed Waun Wen Average Upload Speed
131.50 Mbps 14.80 Mbps
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The type of internet connection you have can affect the speed you get at your home in Waun Wen. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one available.

What to look for when searching for a broadband provider in Waun Wen?

These days, the internet is as important as other essential utilities, perhaps more important. That means choosing an internet service provider might seem daunting at first. Worry not, we've covered four main points that you should consider when searching for a broadband provider in Waun Wen.

Availability

The first thing to consider before searching for a broadband provider in Waun Wen is the availability. Whilst many homes in Waun Wen should have access to fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Waun Wen?

  • Fibre broadband
    • This is the fastest type of connection you can get in Waun Wen
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Waun Wen homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Waun Wen.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Waun Wen.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Waun Wen broadband cost

Waun Wen broadband bill

You also need to consider the price you pay for broadband in Waun Wen. There are many providers offering a low cost deal for new customers, but the price can quickly increase. It's important to read the fine print of the deal before you commit to a internet service in Waun Wen. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Waun Wen Broadband Reliability

The reliability of broadband in Waun Wen should also be considered, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Waun Wen home is something to think about.

Waun Wen broadband customer support

Lastly, the technical support for your Waun Wen broadband connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises then having solid customer service that deals with your query in a fast and efficient manner is a strong plus when selecting an internet provider in Waun Wen.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Waun Wen ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Waun Wen?

The average speed of broadband in Waun Wen is:

Waun Wen Average Download Speed Waun Wen Average Upload Speed
131.50 Mbps 14.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Waun Wen, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Waun Wen house. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Check out the table below to find out what sort of download speed you should pick for a broadband service in Waun Wen.

Main internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for Waun Wen

Corded telephone area code Waun Wen

The telephone dialling code, sometimes called the area code, for Waun Wen is 01806. If you call someone in Waun Wen, and you are not in the same area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Waun Wen call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before making the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Waun Wen

People living in Waun Wen are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Waun Wen home to the gas and electricity networks.

Most of the time you won't need to speak to the Waun Wen distribution network operator, but should the need arise, you can find the distribution network operator for Waun Wen in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Waun Wen

The electricity distribution network operator for Waun Wen is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Waun Wen

There are no power plants within a 10 mile radius of Waun Wen.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Waun Wen

Perhaps you're wondering which towns and cities are nearby Waun Wen, in the table below you can see the five closest municipalities to Waun Wen.