Utilities in <u>West Cross

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A Complete Guide to Utilities in West Cross

If you just moved and have some questions about West Cross? Our comprehensive utilities guide to West Cross will help you to find out everything about broadband, area codes, power generation and energy distributors, and West Cross water and sewerage. Keep reading to learn everything about utilities in West Cross.

About West Cross, Swansea

West Cross SA3 is located in the county of Swansea. Swansea has a population of 246,217 people.

Who supplies my water in West Cross?

West Cross water services are provided by Dwr Cymru Welsh Water. Here are the main contact numbers for Dwr Cymru Welsh Water:

Getting in touch with your water supplier for West Cross

Ringing a contact number for Dwr Cymru Welsh Water is one of many options to talk about your West Cross water account.

In the table below you will find the contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water telephone number Dwr Cymru Welsh Water Emergency telephone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to Dwr Cymru Welsh Water

You can also write to Dwr Cymru Welsh Water, by composing a letter or sending an email. You can also send your request via the Dwr Cymru Welsh Water website.

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you would like to email Dwr Cymru Welsh Water, you should use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Price of water in West Cross

Water bill in West Cross

Water rates in West Cross will vary depending on if your home has a water meter or not. It's easy to find out if your West Cross water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered West Cross water rates will have a meter number listed on their water bills.

Metered Customers in West Cross

Customers that have a water meter at their West Cross home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dwr Cymru Welsh Water. Whilst the variable charges are for the consumption at your West Cross home.

Unmetered Customers in West Cross

Customers who don't have a meter at their West Cross home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your West Cross home.

Water rates for unmetered customers in West Cross is going to be based on the rateable value of your home. The rateable value calculation of your West Cross water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your West Cross could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in West Cross?

The average water bill West Cross residents are being charged is £15.17 each month, that's £182 per year.

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How do I pay my West Cross water bill?

First of all, you will need to register with Dwr Cymru Welsh Water. Once you've registered an account with Dwr Cymru Welsh Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your West Cross bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Dwr Cymru Welsh Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in West Cross?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in West Cross SA3, your water supplier is Dwr Cymru Welsh Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

West Cross Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in West Cross have about their water supply.

Frequently Asked Questions About Water in West Cross

Is tap water in West Cross safe to drink?

Yes! The tap water is safe to drink in West Cross. You can rest assured that West Cross water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored West Cross water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter West Cross water to make it drinkable.

Where does the water in West Cross come from?

There are three main sources of water that supply West Cross:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in West Cross

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in West Cross is below 60ppm, this means the water in in West Cross is rated as soft water.

What does this mean?

The clean water supply to your home in West Cross contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which means they should last longer.

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You don't need to add a water softener to the water in West Cross.

West Cross No Water

If you have no water in your West Cross home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in West Cross.

If there is no water at your West Cross home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting West Cross.

If your home has no cold water, not even a trickle, contact Dwr Cymru Welsh Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Dwr Cymru Welsh Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Dwr Cymru Welsh Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

West Cross water leak or flooding

West Cross water problems could be anything from a leak, a burst water main, or flooding in your West Cross home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your West Cross property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Dwr Cymru Welsh Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Dwr Cymru Welsh Water website and fill out the online form.

Why does the water in West Cross taste strange?

If you detect a difference in smell or taste of your West Cross water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the West Cross water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to West Cross water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Dwr Cymru Welsh Water via the contact channels listed above.

Internet in West Cross SA3

West Crossinternet connected globe

The speed of your broadband connection at your West Cross home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test how fast your internet is and see how it compares to the average internet speed in West Cross with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

West Cross Average Download Speed West Cross Average Upload Speed
72.30 Mbps 12.30 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in West Cross. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection currently available.

What to look for when picking a broadband provider in West Cross?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've listed the four important points to think about when picking a broadband provider in West Cross.

Availability

The first thing to consider before picking a broadband provider in West Cross is what's available. The majority of homes in West Cross can take advantage of superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in West Cross?

  • Fibre broadband
    • This is the fastest available internet connection in West Cross
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of West Cross homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of West Cross.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in West Cross.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

West Cross broadband value for money

West Cross broadband bill

You should also think about how much it costs for the broadband in West Cross. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal when you sign up for a broadband connection in West Cross. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

West Cross Broadband Reliability

The reliability of broadband in West Cross must also be considered, with many of us working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your West Cross home is something to think about.

West Cross broadband customer service

Lastly, the customer service of your West Cross internet connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that deals with your query quickly and efficiently is definitely something worth considering when you choose a broadband provider in West Cross.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in West Cross have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in West Cross?

The average broadband speed in West Cross is:

West Cross Average Download Speed West Cross Average Upload Speed
72.30 Mbps 12.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in West Cross, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your West Cross house. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Have a look at the following table to find out the kind of broadband speed you should choose when getting connected in West Cross.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of West Cross

Corded telephone area code West Cross

The telephone area code, sometimes called the landline dialling code, for West Cross is 01792. If you're calling somebody in West Cross, and you are in a different area, you must add 01792 to the number you're calling.

How much does an 01792 West Cross call cost?

If calls are included with your landline or mobile tariff, then the call cost is likely to be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Electricity and Gas in West Cross

Residents of West Cross are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your West Cross home to the gas and electricity networks.

More often than not you won't need to speak to the West Cross distribution network operator, but should the need arise, you can easily find out which DNO is responsible for West Cross below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in West Cross

The electricity distribution network operator for West Cross is Western Power Distribution - South Wales. You can find the Western Power Distribution - South Wales contact details in the table below:

Western Power Distribution - South Wales Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplieswales@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Phoenix Way, Swansea Enterprise Park
Llansamlet, Swansea

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near West Cross

There are no power plants within a 10 mile radius of West Cross.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near West Cross

You might be wondering which municipalities are close to West Cross, we've found the closest five municipalities to West Cross.

Closest five municipalities to West Cross
Municipality Distance from West Cross
Mumbles 0.01 miles
South Gower 0.01 miles
Oystermouth 0.01 miles