Northumbrian Water: Contact, Login and Moving Home

northumbrian water logo held lovingly

Northumbrian Water is responsible for water supply across much of North East England, with about 3 million residential customers. Northumbrian Water is owned by Hong Kong-based investment corporation CK Hutchison Holdings. Northumbrian Water and Essex & Suffolk Water are distinct water suppliers with different areas of operation who are, however, part of the same overall company.


Northumbrian Water Contact

You can find the right Northumbrian Water contact option for you below. You can get in touch with Northumbrian Water over the phone, by email or on social media.

Northumbrian Water Contact Number

Check out the Northumbrian Water contact number list below for the best way to solve your water issue over the phone.

Northumbrian Water Contact Phone Numbers
Northumbrian Water Team Phone Number Opening Times
Account, Bills or Payments 0345 733 5566 Mon to Fri 8am-7pm, Sat 8am-1pm
Water and Sewerage 0345 717 1100 24/7
Bereavement support 0800 090 2422 No posted hours

Northumbrian Water Emergency

You can call the Northumbrian Water emergency number 0345 717 1100 if you have an urgent issue regarding water supply from the main pipe, a leak outside your home, water pollution or sewerage issues. The number is available 24 hours a day 7 days a week.

Other Northumbrian Water Contact Options

Northumbrian Water has dedicated emails for sending documentation and making a complaint.

You can use webbill@nwl.co.uk to send documents relating to your Northumbrian Water queries. Your email needs to include the following details alongside any attached documents:

  1. Full name
  2. Phone number
  3. Home address
  4. Customer account number (if known)

This is particularly handy for requests done over the phone where documentation can greatly facilitate and accelerate resolution.

While Northumbrian Water does not have a dedicated phone number for complaints, the water company does have a complaints email address: care@nwl.co.uk

With this email address, you must include the following information along with the details of your complaint:

  1. Full name
  2. Home address
  3. Customer account number (if known)

For Northumbrian Water customers who are deaf or hard of hearing, contact can be made through the Sign Solutions/Starleaf app which will put the customer in touch with a BSL interpreter who will work with the Northumbrian Water customer service team to solve their issue. There is a link on the Northumbrian Water website to start a conversation.

Here is the address of the Northumbrian Water head office. You should note that queries sent in by post will not be answered in a timely manner.

Northumbrian Water Ltd Northumbria House Abbey Road Durham DH1 5FJ

Northumbrian Water Social Media

Northumbrian Water is present across several social platforms. The best platforms to get in touch with Northumbrian Water are Facebook and Twitter. In fact, Northumbrian Water will respond to Facebook Messenger messages from their customers.

The water company is also present on Linkedin which is less for customer service but more for the purpose of advertising Northumbrian Water jobs. If video is more your thing, Northumbrian Water also has a YouTube channel.

Northumbrian Water Login

A valid Northumbrian Water login lets you conveniently manage your account from a computer or phone. You can do the following without having to talk to anyone at Northumbrian Water or having to go anywhere:

  1. Make payments to Northumbrian Water
  2. Submit your water readings (if you have a meter)
  3. Let Northumbrian Water know you're moving
  4. Reporting problems with water or sewerage
prepaid card

To log in to your Northumbrian Water account, you will need to know what the email and password that make up your Northumbrian Water login are. To make it easier when you're typing your Northumbrian Water login password, there is a "Show Password" link that reveals what you're typing, so you don't have to be unsure.

If you've forgotten your Northumbrian Water login password or email, you should click on the "I've forgotten my email/password" link below the login fields. You will then have the option to either enter your account email to reset your password. If you forgot what email you have linked to your Northumbrian Water login, you will need to provide the following information to find the linked email:

  1. First name
  2. Last name
  3. Postcode
  4. Birthdate
  5. Northumbrian Water customer number

You can find the Northumbrian Water customer number on your water bill. In this way, Northumbrian Water gives you multiple options to recover your login details.

Northumbrian Water Moving Home

Northumbrian Water has a step by step moving day checklist that will be handy to make sure that you avoid any issues or oversights with regards to your water service.

  1. Existing Northumbrian Water customer moving within the same water supply area
  2. New customer who had a different water supplier previously and is moving to a property supplied by Northumbrian Water
  3. Existing Northumbrian Water customer moving to property supplied by a different company

Unlike other water suppliers, Northumbrian Water doesn't specify a moving notification time frame. However, there is no harm in reaching out two weeks before your move date and ask about the next steps when it comes to water supply and moving home.

Northumbrian Water Moving Day Checklist

moving boxes

Northumbrian Water has a step by step moving day checklist that will be handy to make sure that you avoid any issues or oversights with regards to your water service.

  1. Check the home stop tap works correctly
  2. Find out about water quality in the area you are moving to
  3. Tell Northumbrian Water about your move
  4. Submit a meter reading (if the property has a meter)
  5. Request Priority Services if you need them
  6. Sign up for text updates to stay informed about outages or repairs

Northumbrian Water Problems

There is a variety of Northumbrian Water problems that can affect your home water supply or even local travel. The good news is that there are online resources that can greatly help to inform you or solve the problem with less hassle.

If you have no water or your water pressure has changed significantly in the past week, Northumbrian Water has a specific number you can call: 0345 717 1100. The Northumbrian Water customer team can go through a step-by-step diagnosis to understand and accelerate the solution to your water pressure or supply issues. Additionally, you can also report your issue through an online problem report form on the Northumbrian Water website.

Northumbrian Water Disruption

Northumbrian Water has an interactive map that shows any Northumbrian Water disruption or maintenance work incidents in your local area. It's called "Check my area" and all you need to do to get started is enter your postcode.

In addition to the area check feature, you can also check on the water company's Twitter account to get the latest on Northumbrian Water disruption incidents.

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