One of the UK’s fastest growing B2B providers, bOnline offers a range of IT infrastructure products and cloud-based services to small businesses. Established in Cape Town in 2013, bOnline’s original focus was website design (how to create a business website). At the time less than 50% of UK small businesses had an online presence, and they sought to make this service more widely available without charging a fortune.
bOnline have since widened their offer to include business broadband, marketing and VoIP services, providing small businesses with an affordable one stop shop for their IT infrastructure. If you’re looking for great customer care and value for your business's IT infrastructure, bOnline would have you look no further. But are they really your best bet? Let us walk you through their offer.
Reviews for bOnline
First let’s see what bOnline’s reviews look like - do they reflect their claims of providing great customer service at a great price? In short, yes! The review site Trustpilot scores them an impressive 9/10, with over 90% of 2,759 customers being pleased with bOnline’s service and 87% scoring them the highest score of ‘excellent’. We might say we need go no further, but let’s take a look at what exactly people are raving about.
An encouraging sign looking through these reviews is that a large number of them have simply been posted in order to thank individual customer service agents. We’re not naive - we know this is likely because call agents request reviews from customers. However, it doesn’t change the fact that customers are receiving great service, and shows that agents are keen to develop a relationship and help out with your issues.
Any business-owner knows that issues are inevitable in getting anything set up, so we’re off to a good start here knowing that when they do arise you’ll be well looked after. Praise for good customer service dominates these reviews to the extent that we see very little mention of its affordability, which bOnline is equally proud to name among the best available. Let’s have a look, then, at bOnline’s broadband offer and see if it really is such a great deal.
Broadband for Business
One of the things bOnline is most proud of is their affordability. You’ll see below that you can get a broadband deal with them for as little as £16 per month. In fact, they’re so confident in their pricing that they offer a price match guarantee and will better any offer you receive for your business broadband. Their broadband offer is split into three deals (whose prices exclude VAT), let’s take a look at them:
|Unlimited Business Broadband
|Unlimited Business Fibre 38
|Unlimited Business Fibre 76
|Offer: £16/m for 12 months ~18Mbps (Includes line rental)
|Offer: £21.90/m for 6 months (£33.90 after) ~38Mbps (Includes line rental)
|Offer: £26.95/m for 6 months (£29.95 after) ~76Mbps (Includes line rental)
The eagle-eyed among you will notice that the eventual price of their Fibre 38 deal is more expensive than their Fibre 76 deal. This might seem strange - it does to us. When we think about it, though, we’re less inclined to argue with getting 76Mbps fibre broadband on a deal that doesn’t rise above £30 per month!
We’ve encountered very few deals that match these for price and speed, already making bOnline an option to be considered seriously in our book. Each contract is 12 months in length and includes free installation and wireless router - although for tracked delivery and configuration you will be charged £9.95+VAT.
Equally attractive about switching to bOnline is that they remove the hassle of switching for you and take care of everything, including contacting your previous provider to request the transfer of service. They also guarantee no drop in your service during the transition period, meaning that switching will have no effect on your business other than an improvement in your service, customer experience and outgoings.
In each of these deals bOnline also include a couple of invaluable resources for small businesses - they come with a free domain, two business mails and a free mobile app to manage your account. Adding extra emails will cost you £3 per email, but on certain package deals you can add up to ten emails for just a fiver. But we haven’t really gone into their wider packages yet - let’s take a look at them now.
As we mentioned, as well as business broadband bOnline also provide service such as VoIP phone services, domains and emails, SEO and Google ads, and website design. This offers you the opportunity to group your IT infrastructure into one affordable package, saving you money and the hassle of having to deal with multiple providers.
bOnline’s range of three basic packages with several options for add-ons on each offer enough variety to cater to anyone from mobile workers to SMEs. Let us run you through these packages:
|£9/month VoIP calls (100 mins) Business domain + 2 emails
|£25/month VoIP calls (100 mins) Business domain + 2 emails Business broadband
|£54.90/month VoIP calls (1200 mins) Business domain + 10 emails Unlimited fibre Website design + support
The first thing to mention is that these packages are just a base and provide customers with a great amount of flexibility. Any of these cheap packages offers you the flexibility to add extra services according to your business’s needs. Extras include:
- Extra Google emails (£3 per email)
- Upgraded VoIP calls packages (£13-16 per seat depending on deal)
- Website design and support for start-ups (free pro design - usually £299 - and £15/m service or £299 for premium design)
- Google ads management & optimisation for SMEs (from Google ads management & optimisation for SMEs (from £95/m + PPC budget)
bOnline now also allow you to build your own custom package from scratch by choosing the deals you need. What’s more, if you need advice on which deals your business needs, you can talk to one of bOnline’s advisers by calling 020 3617 9950 or requesting a callback on their website.
We’d say that, with such a complete offer and competitive pricing, it’s difficult to overlook bOnline as an option for your business’s IT solutions. Not only this, but the flexibility of their deals and add-ons gives you no real excuse not to consider them, whether just for broadband or a combination to suit your needs.
Login to bOnline
bOnline’s website unusually seems to offer no online portal through which customers can manage their account, but not to worry - you can login through the free bOnline mobile app. If you’re a customer and you haven’t downloaded it yet, you can do so for Android or iOS by following the links below:
Once you’ve downloaded the app and created a password to login, you can access it whenever and wherever you want. Its features include:
- Access invoices and account statements from the last 12 months.
- Review your monthly charges, allowance, and add-ons.
- Make payments on your account.
- Get quick support through their live chat function.
- Browse and redeem exclusive offers.
For the initial login you’ll need your bOnline Account Number, which you’ll find on your first bill and in the welcome email you receive, and a mobile phone number for verification. If you can’t find your account number, you can Contact bOnline and their customer service team will be happy to help you out.
In the unlikely scenario that you want to cancel your bOnline package, they have a simple cancellation procedure to follow: You simply give 30 days’ written notice of your decision to cancel to [email protected].
Be aware that once you cancel both your bOnline email addresses and your static IP address will stop working automatically. You should also bear in mind that any remaining monthly charges in your contract (the minimum term agreed upon at the beginning) will be added up and charged as a cancellation fee. This contract length is clearly specified when you sign up, so we don’t suppose it will come as a surprise to you!
Be careful!If you cancel before your contract is up, you will also have to return your router to bOnline or be faced with a penalty of £50. Fortunately the steps for doing this are quick and easy - find them in bOnline’s help center.
You can contact bOnline for help with anything relating to your account through the channels mentioned below. For complaints, take a look at their complaints policy before contacting them.
bOnline Complaints Number
0330 808 7836
Ask to be put through to complaints and check with your provider if you don't know how much a call will cost.
*Monday to Friday: 9am-6pm; Saturday: 10am-2pm
You can also access the app to make inquiries via their live chat service, or consult their help center to see if your question already has an answer. For sales inquiries, you can call 020 3617 9950, and if you'd like to get in touch with them via post you can address it: bOnline Ltd., Studio 2.02, Canterbury Court, 1–3 Brixton Road, London, SW9 6DE.
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Overall, we can only commend bOnline’s offer and say it should be high on your list of considerations in contracting internet or any IT solutions for your business. They offer flexibility, cheap prices and have proven to be excellent in terms of customer care, meaning there seems to be very little by way of downsides in signing up with them. In short, why not call us today and see if we can switch you over to them?
- Comprehensive set of services and flexible packages.
- Pricing is extremely competitive.
- Offer great customer care, as attested by customer reviews.
- Easy to use app to manage your account.
- Guarantee an easy switching process with no loss of service.
- No online portal other than the app (for those who prefer this to an app).
- Those only looking for a 38Mbps fibre deal end up paying about as much as those on 76 fibre.