Skip to main content
Selectra
B2B-only Openreach ISP and cloud-voice provider

bOnline for UK SMEs

A business-only ISP and cloud-phone provider built for UK microbusinesses and small SMEs. bOnline resells the Openreach network and packages broadband, VoIP, landline porting and Microsoft 365 onto a single monthly bill, so a one to fifty-person company has one supplier and one invoice instead of three or four.

See bOnline deals Contact bOnline

At a glance

Founded ~2014 Business-only (SME) focus Openreach FTTP and FTTC London HQ + Cape Town office

Founded

~2014

Cape Town first, London HQ since

Target market

SMEs

Microbusinesses and small firms

Top FTTP speed

900 Mbps

Business Full Fibre, Openreach

Bundle

Voice + data

Broadband + VoIP on one bill

About

Who is bOnline?

Registered as bOnline Ltd, the company was founded around 2013 to 2014 with an early focus on cheap website design for UK small businesses. The product line widened through the late 2010s into business broadband, hosted VoIP and Microsoft 365 licensing, and the company is today positioned as a one-supplier alternative to BT Business for microbusinesses and small SMEs.

The fibre network bOnline sells over is built and maintained by Openreach, the same legally-separated BT division that wholesales lines to every other UK ISP. That means a bOnline FTTP line is physically identical to a BT or Sky FTTP line, the differentiation is in the SME-tailored support, the Cloud Voice bundle and the unified invoice.

bOnline is regulated by Ofcom, and complaint handling falls under the Communications Ombudsman alternative dispute resolution scheme.

Current deals

bOnline business broadband and Cloud Voice plans

Headline prices verified on . bOnline runs business-only contracts on 24-month terms with a 30-day notice clause at the end of the minimum term. Prices below are net of VAT.

Entry business fibre

bOnline Fibre 40

Download

36 Mbps

Average download

Upload

9 Mbps

Average

£23.95 /month

24 months . No upfront fee

  • FTTC over copper line
  • Static IP available
  • UK-based business support

Best for

A one to three-person office, web, email and card terminals

See on bOnline
Best value for most SMEs

Mid-tier business fibre

bOnline Full Fibre 150

Download

150 Mbps

Average download

Upload

30 Mbps

Average

£28.95 /month

24 months . No upfront fee

  • FTTP on Openreach
  • Static IP available
  • Bundle with Cloud Voice

Best for

Five to fifteen staff, cloud apps, video calls, card payments

See on bOnline
Heavy data or hybrid offices

Top business fibre

bOnline Full Fibre 900

Download

900 Mbps

Average download

Upload

110 Mbps

Average

£47.95 /month

24 months . No upfront fee

  • FTTP on Openreach
  • Symmetric-ish uploads
  • Priority business care

Best for

Twenty-plus staff, file servers, design studios, large video estates

See on bOnline

Cloud Voice (VoIP)

bOnline Cloud Phone

Download

Unlimited

UK landline + mobile minutes

Upload

Per user

Average

£13.95 /user/month

24 months . Free softphone app

  • UK number port included
  • Mobile + desktop app
  • PSTN switch-off ready

Best for

Any SME losing its analogue lines before the 2027 BT PSTN switch-off

See on bOnline

Selectra is independent. bOnline does not pay us to feature any of these tariffs. We list its public deals so you can compare them like-for-like with BT Business, Vodafone Business and other UK SME ISPs.

Explore

What bOnline actually sells

bOnline is more than just business broadband. The whole proposition is bundling broadband, phone and productivity software on one bill for an SME that does not have its own IT department.

Business broadband

FTTC and Full Fibre (FTTP) over the Openreach network, sold in 40, 150, 500 and 900 Mbps tiers with optional static IPs and priority business support.

Open page

Cloud Voice (VoIP)

A hosted phone system that runs over your broadband. Includes desktop and mobile apps, UK number porting, call recording, voicemail-to-email and analytics, priced per user.

Open page

Landline porting

Number-port service ahead of the BT PSTN switch-off in January 2027. Existing landline numbers move to the Cloud Voice platform without printing new stationery.

Open page

Microsoft 365 add-ons

Business Basic and Standard Microsoft 365 licences, billed alongside broadband and Cloud Voice on a single monthly invoice. Useful for sole traders consolidating suppliers.

Open page

Contact bOnline

Full directory of bOnline phone lines (broadband, VoIP, billing, technical support, sales, complaints), email addresses, office addresses and the live-chat link.

Open page

bOnline reviews

Independent platform-by-platform read of what bOnline customers say in 2026: Trustpilot, Ofcom complaints, forum sentiment and a Selectra audit of the online experience.

Open page

Reviews snapshot

What customers actually say about bOnline

Scores collected on . We show every pool we could verify, not just the flattering one, and explain what each really means.

Trustpilot, bonline.com

4.4 / 5

~10,000 reviews

Positive overall

Headline score from the bOnline Trustpilot pool sits in the high-four range. Recurring positives: friendly UK-based business support, quick VoIP setup, one bill for broadband and phone.

Ofcom complaints, business 2025

N/A not in big-six table

Volume too small to rank

Mixed

Ofcom only publishes named complaints data for the largest UK telecoms operators. bOnline does not appear in the headline table, which means its complaint volume is below the threshold the regulator names individually.

Forum and Reddit sentiment

Mixed qualitative

SME-focused threads

Mixed

On UK small-business forums and r/smallbusinessUK, opinion splits along service lines: Cloud Voice and VoIP get a generally positive write-up, while contract renewals and disputes attract the most negative posts.

Selectra online audit

Good SME tooling

Channel-by-channel review

Positive overall

The website, customer portal and Cloud Voice apps are well-designed for non-technical small-business owners. The weak point is the lack of a self-serve cancellation path, which is the single most common friction in bOnline reviews.

Read the full bOnline review

Selectra expert verdict

Independent read, no commission shaping

bOnline is a specialist SME pick, not a consumer ISP. If you run a one to fifty-person company that needs business broadband, a hosted phone system and a couple of Microsoft 365 licences, getting all three from one supplier on one bill is genuinely useful. The Cloud Voice product is also a sensible way to handle the BT PSTN switch-off, which removes analogue landlines from the UK by January 2027.

For a residential customer this page does not apply, look at BT, Plusnet, Sky or a smaller alt-net instead. For an SME, the live question is whether the saving against BT Business plus the bundled VoIP is worth a smaller-brand support team and a non-self-serve cancellation path. For most microbusinesses, yes.

Verdict last reviewed 19 May 2026.

FAQ

bOnline business broadband and VoIP, your questions answered

Who is bOnline aimed at?

bOnline is a business-only internet and phone provider, designed for microbusinesses and small SMEs (typically one to fifty employees). It does not sell to residential customers. If you are looking for home broadband, BT, Sky, Plusnet or a smaller alt-net is the right place to start, not bOnline.

What network does bOnline run on?

bOnline resells the Openreach network, the same physical fibre and copper infrastructure used by BT, Sky, TalkTalk and most other UK ISPs. Its broadband product is therefore Openreach FTTC (Fibre to the cabinet) and FTTP (Full Fibre to the premises), packaged for business customers with static IPs and priority support.

How does bOnline Cloud Voice work?

Cloud Voice is a VoIP phone system that runs over your broadband connection. There is no physical PBX hardware in your office, calls are routed through bOnline’s servers and you reach them via a desktop softphone, a mobile app or a compatible IP handset. Existing UK landline numbers can be ported in, which is increasingly important as BT switches off the analogue PSTN by January 2027.

Is bOnline cheaper than BT Business?

On a like-for-like Openreach line, yes, usually. bOnline targets the price-sensitive SME segment that BT Business does not always serve well, and its bundle pricing for broadband plus Cloud Voice plus a Microsoft 365 add-on is competitive against BT’s equivalent. The trade-off is brand size, BT has a much larger field-engineer estate and a dedicated business-account team for larger SMEs.

How do I contact bOnline?

The main bOnline customer service number is 0203 617 9950, Monday to Friday 9am to 6pm and Saturday 10am to 2pm. Complaints have a dedicated line on 0203 815 6265, and general sales are reached on 0203 697 4166. The full directory of phone lines, IVR options and email addresses is on our bOnline contact page.

Can I cancel bOnline online?

Not directly. Cancellation requires a phone call to the customer service line on 0203 617 9950, or a written notice sent to the bOnline complaints address. This is the most common single friction in negative bOnline reviews and worth flagging before you sign. If your contract has reached its minimum term, you can also issue a 30-day notice in writing.