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Best BT Broadband Packages & Deals 2020

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BT is one of the oldest internet service providers in the UK and was also among the first providers of fibre broadband in the mid-2000s. It began providing speeds of up to 58 Mbps as early as 2013 and continues to keep pace with the fastest ISPs on the market, now offering ‘Ultrafast’ BT broadband which clocks download speeds of up to 300 Mbps. This is all well and good, but is it worth signing up to one of their deals? Let’s find out.


First of all, it’s important to say that, despite the fact that BT Broadband does offer all these speeds in at least some parts of the UK, not everyone is going to have access to all the deals we mention. BT claims that its Superfast network covers 91% of the UK, but the faster the packages get, the more limited its offer is. When it comes to its 300 Mbps Ultrafast 2 package, unless you live in one of a few lucky corners of the country, you can forget it.

To see what speeds are available in your area, type your postcode into the postcode checker on the BT website.

BT Broadband packages

Like all providers, there are standard BT broadband packages available - though we’re not able to find a deal for it on the website at present. Out of contract prices for it sit at £37.99 per month, and for this, we’d say it’s 100% worth forgetting about standard broadband and focusing on which fibre deal you want.

BT’s broadband offer is, like most major providers’, split into various speeds. Here are the speeds attached to each package and what names they go by on the website:

Superfast Fibre Essential Superfast Fibre Superfast Fibre 2 Ultrafast Fibre Ultrafast Fibre 2
Up to 36 Mbps downloads Up to 50 Mbps downloads Up to 67 Mbps downloads Up to 145 Mbps downloads Up to 300 Mbps downloads
Up to 9 Mbps uploads Up to 9 Mbps uploads Up to 18 Mbps uploads At least 10 Mbps uploads At least 10 Mbps uploads

This may all be Greek to you. If so, you might want to read our guide to broadband speeds and which is best for your home to educate yourself a bit. If not, you’ll know basically that if there are a lot of you and you like to stream TV shows and films online, you may struggle with anything at the bottom end of these packages.

If you’re one of the lucky few that Ultrafast Fibre is available to, BT is quite proud that its Stay Fast Guarantee (which applies to all packages) guarantees you up to 150 Mbps downloads in the case of Ultrafast Fibre Plus 2. The BT website claims that no other provider guarantees a speed this fast. Here are the speeds guaranteed for both Ultrafast packages:

  • Ultrafast Fibre: 100 Mbps downloads, 10 Mbps uploads
  • Ultrafast Fibre 2: 150 Mbps downloads, 10 Mbps uploads

You can test your speed using the speed tester in the My BT app. According to the guarantee, customers not receiving the minimum speeds laid out in BT’s terms are eligible to receive £20 back from their monthly bill. Even if you never receive this money back, at least it means BT will be on top of keeping your service up to a minimum standard - we see this as a big selling point.

BT Broadband deals

Not all the speeds that BT Broadband can supply are currently available on its website. Below are the offers available at the time of writing, which are changeable and we suggest keeping an eye on the BT’s website to see if anything pops up to tempt you:

Superfast Fibre Essential Superfast Fibre Superfast Fibre Plus Ultrafast Fibre
£29.99/month (later £37.99/m) £35.99/month (later £43.99/m) £54.99/month (later £54.99/m) £39.99/month (later £47.99/m)
24-month contract 24-month contract 24-month contract 24-month contract
£29.99 upfront £9.99 P&P £9.99 P&P £9.99 P&P
£70 reward card £80 reward card No reward card £110 reward card
Laptop on a striped background

Is BT Superfast Fibre available to you?

Call us or enter your postcode below to find out

 

The prices marked “later” are important to note - this price is what your charge will jump to automatically once the 24-month period of your contract is up. You’ll notice that certain deals come with a financial reward card as a perk - this is often the case, and it varies in value, and we’ve also seen other BT Broadband rewards like free Amazon Prime membership for a year in the past. It’s good to keep an eye on these offers whenever you’re thinking of switching so you don’t miss an opportunity for extra rewards!

In addition to its rewards and guarantees, BT also includes BT Virus Protect and Parental Controls in each of these deals. On the cheaper Superfast offers, it’s available on just a couple of devices, but on the more expensive Ultrafast and Superfast Plus ones you can protect up to 15 devices - with this, all the family’s laptops, tablets and smartphones can be covered.

Wi-Fi doesn’t usually reach every part of your home?For an extra £10 per month on top of your broadband package, BT offers ‘Complete Wi-Fi’, with which you get its new generation Smart Hub and a set of Wi-Fi Discs which extend your connection to every corner of your home. If you still can’t connect in every room, you can claim £20 back.

BT Broadband extras

BT offers a number of extra incentives to broadband customers outside of those advertised in their deals, and it’s worth knowing about a few - let us run you through them:

BT Wi-Fi

As you may already be aware, BT hosts the UK’s largest Wi-Fi network, with 5 million hotspots dotted around the UK in public places. You have probably even tried to sign into one before while without data and desperate for internet access. BT Broadband customers get free access to these hotspots via the BT Wi-Fi app, which they can log into using their My BT account login and will connect them automatically on the go when they pass through a hotspot.

If you’re a BT Broadband customer but you don’t have the app, download it in the App Store or on Google Play and log in to save data while you’re out and about.

Security features

BT offers a range of security features as standard with all its broadband packages. Here they are along with their main features:

  • BT Virus Protect with McAfee - safeguards your devices (including PCs, Macs and Android mobiles and tablets) against viruses, phishing and other attacks during your contract.
  • BT Parental Controls - helps you control what your family has access to online by setting filters to block undesirable content. They work both in your home and when registered devices are used in BT’s Wi-Fi hotspots.
  • BT Cloud - offers 1,000 GB of storage space to keep precious photos and important documents safe and easy to access on any device, wherever you have internet access.

My BT app

To help its customers to manage their account, BT offers the My BT app, which you can download for free once your broadband is set up. The app doesn’t have a lot of features, which may frustrate some users but others will find it just makes it easier to use. Here’s what it lets you do:

  • View and pay bills.
  • Track your orders.
  • Check your usage (mobile customers only).
  • Check your service status.
  • Test the speed of your broadband.

Users can log in to the app using their BT ID - if you don’t have one yet you’ll need a copy of a recent bill to register. Once you’ve logged in once, however, you’ll be asked to set a 4-digit PIN or fingerprint ID and can then access it this way from then on. If you’re a BT customer and you don’t yet have the app, download it in the App Store or on Google Play to sign in. You can also text ‘My BT’ to 81192 and they’ll send you a download link.

BT Broadband contact

If you’re looking to contact BT Broadband, there are several avenues available to you, all of which you can find on our BT contact page - alongside methods for contacting it for TV, mobile and business inquiries as well. If, however, you just want to speak with someone about getting set up with broadband as a new BT customer, here’s the number to call:

Blue telephone

BT Broadband contact number
Please check with your provider if you don't know how much a call will cost.
0800 028 2020
*Monday to Friday: 8am-8pm

You can also get in touch with BT about broadband via the live chat service available on its website. If you’re already a BT customer and are looking to resolve an issue with your service, we’d recommend avoiding a phone call altogether and signing in to the BT app with your My BT account details. For full details on how to do this, see our contact page.

BT Broadband reviews

You’ve read all the details about BT Broadband's offer, but still know nothing about what real customers think of it - one of the most important considerations. Let us try and run you through it:

Reviews

Unfortunately, it’s difficult to find specific BT Broadband ratings on customer review sites like Trustpilot. The BT Group is lumped together as one entity, so we can only get a sense of what the general feeling toward BT is and then sift through to see what people talk about when they talk about BT broadband. We still think this is worth doing, so let’s get into it.

Frustrated man

Reviews for BT are, to put it mildly, pretty poor. With a TrustScore of just 1.3/5 stars on Trustpilot, we’re disinclined to trust BT to water a cactus, let alone keep us connected to the internet. A worrying 90% of 5,881 reviewers gave it the worst score of Bad, and less than 5% reported a positive experience. What’s so bad about them? Let’s see what those mentioning their broadband service are saying:

Dreadful internet service and dreadful customer service.

Not a great start. This (the title of one user’s review) serves as a summary of what most broadband customers are saying. But what are they saying specifically? Let’s look closer at users’ qualms with their service:

I've been facing countless amount of issues with it. Had 6 engineers coming over for 3 months. Nothing has been fixed.

Complaints relating to drops in service are particularly common, and the most bile is reserved for the engineers sent out to address these issues. It could be that BT is getting a lot of flak for Openreach (a different company) engineers’ poor service, but the point remains that BT’s service is not performing, and its customer service agents aren’t doing much better:

Totally incompetent, nobody can give you a straight answer, engineers never turn up when promised, they cancel and rearrange things without telling you…

Oh dear. We’d say that if you want an easy ride from your provider, it’s best to avoid all this. It is possible that the ratings on Trustpilot are slightly skewed because customers mainly go there to complain when a problem arises. Even so, less than 5% is a low number of positive experiences, and we’re inclined to recommend you stay away from BT based on what we’ve heard.

 

Pros Cons
 Plenty of incentives available in BT’s offers section.  Prices jump up significantly once your contract comes to an end.
 Added incentives like BT Wi-Fi and security features.  Drops in service common.
 Stay Fast Guarantee.  Unhelpful engineers and call centre agents.
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