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BT Business Broadband: Deals for 2019

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If you’re looking for internet and other IT solutions for your business, BT Business is one of the UK’s best-known providers. It is the UK’s largest provider of fixed-line voice and broadband services and also supplies security, cloud and networking services to around 1.2 million businesses and public sector organisations, including various global multinational organisations, not only in the UK and Ireland but in 180 countries across the world.


If you feel like you’re in the wrong place and instead are looking for info on BT, BT broadband (link coming soon!) or BT TV specifically, you can find all the info you need on our dedicated pages. If you want to get in touch with BT, see our contact page.

BT Business solutions

BT splits its business offer up by the size of the customer. Whether you’re a small business or a multinational corporation, BT has something to cater to you. Here’s exactly how its offer is broken up:

  • Small & medium businesses (SMEs) - up to 100 employees.
  • Corporate services - between 101 - 4,000 employees.
  • Large corporate solutions - over 4,000 employees.
  • Public sector - for public service providers.

If you’ve come to us, it’s most likely you’ll be interested in BT’s services for SMEs, so we’ve focused our attention on this. Let’s take a look at what BT can offer your business:

BT Business broadband & voice

BT Business offers potential clients a range of packages with varying speeds so you can choose a deal what works best for you. Several of these are on special offer at the time of writing, and we’d suggest keeping an eye on the BT Business website to see if a deal that suits your company is going for cheaper.

Here’s how BT Business’s speeds are broken up:

Standard Broadband Superfast Fibre Ultrafast Fibre 1 Ultrafast Fibre 2
Up to 17 Mbps downloads Up to 76 Mbps downloads Up to 152 Mbps downloads Up to 314 Mbps downloads
Up to 1 Mbps uploads Up to 19 Mbps uploads Up to 29 Mbps uploads Up to 48 Mbps uploads

Bear in mind that these do not constitute individual broadband packages in themselves. The cost and added extras you get alongside each of these broadband speeds vary based on your needs. You can get either an Essential or Enhanced package and, alongside this, you can usually get either a Value (traditional) phone line or Cloud Voice Express.

Let’s take a look at BT Business’s Essential broadband packages:

Package Calls add-on Features
Broadband Essential + Value Line for £21.99/month  Traditional phone line  Guest Wi-Fi
+ Cloud Voice Express  Not available with standard broadband.
Superfast Fibre Essential + Value Line for £31.99/month  Traditional phone line  Guest Wi-Fi
+ Cloud Voice Express for £45.99/month  Digital phone line  Same number for life  Make/receive calls on the app  Call filter  Unlimited data  Guest Wi-Fi

As you will have noticed, BT’s Ultrafast fibre packages are not available as Essential packages. We assume those considering these packages won’t mind that much, as if you need the highest speeds you’ll also likely need the added features that come with the Enhanced packages. Let’s take a look at these now:

Package Calls add-on Features
Broadband Enhanced + Value Line for £31.99/month  Traditional phone line  1 static IP  Device protection  4G Assure  Enhanced IT Support  Always keeps you connected  Guest Wi-Fi
+ Cloud Voice Express  Not available with standard broadband.
Superfast Fibre Enhanced + Value Line for £41.99/month  Traditional phone line  1 static IP  Device protection  4G Assure  Enhanced IT Support  Always keeps you connected  Guest Wi-Fi
+ Cloud Voice Express for £57.99/month  Digital phone line  Fixed price  1 static IP  Same number for life  Make/receive calls on the app  Call filter  Unlimited data  Device protection  4G Assure  Enhanced IT Support  Always keeps you connected  Guest Wi-Fi
Ultrafast Fibre 1 Enhanced + Value Line for £72/month  Traditional phone line  1 static IP  Device protection  4G Assure  Enhanced IT Support  Always keeps you connected  Guest Wi-Fi
+ Cloud Voice Express for £72/month  Digital phone line  Fixed price  1 static IP  Same number for life  Make/receive calls on the app  Call filter  Unlimited data  Device protection  4G Assure  Enhanced IT Support  Always keeps you connected  Guest Wi-Fi
Ultrafast Fibre 2 Enhanced + Value Line for £84/month  Traditional phone line  1 static IP  Device protection  4G Assure  Enhanced IT Support  Always keeps you connected  Guest Wi-Fi
+ Cloud Voice Express for £84/month  Digital phone line  Fixed price  1 static IP  Same number for life  Make/receive calls on the app  Call filter  Unlimited data  Device protection  4G Assure  Enhanced IT Support  Always keeps you connected  Guest Wi-Fi

You’ll notice when looking at BT’s Ultrafast Fibre deals that they cost the same whether you get a Value Line alongside them or Cloud Voice Express. This means that unless you’re ideologically opposed to progress, even if it means getting a much better deal, it’s really a no-brainer to add Cloud Voice Express to your deal.

Our two favourite features of Cloud Voice Express are i) being guaranteed the same phone number for life even if your business moves premises, which is easy when it’s totally digitised, and ii) being able to make calls from anywhere through the Cloud Voice Express app.

New customers will be charged £8.50 delivery on their order and are advised that all prices exclude VAT. If you’re thinking of an Essential package but want a free static IP address that comes with BT’s Enhanced packages, you can add one for £5.50 per month or five for £11 per month. If you’re not sure whether you need a static IP or even what a static IP is, see our guide which provides a complete explanation.

Here’s a list of further add-ons you can get for your business and how much they cost:

  • Standard phone line: £6 per month
  • Critical Care (24/7 engineering support): £6 per month
  • Unlimited UK calls package: £10 per month
  • International calls package (2,500 minutes): £10 per month
  • Calling features: 1 feature for £4/month, 2-4 for £7.50/month, 5-7 for £10.50/month
  • Microsoft Office 365: Free with the above packages

BT Business login

When you sign up to your BT Business services, you’ll be provided with details which you can use alongside your email address to register for a My Account and access a whole host of apps. The main app you’ll be using is the BT Business App, which offers users the following features:

  • Viewing, paying and downloading bills
  • Checking broadband and phone usage
  • Testing broadband speed on the BT Business Smart Hub
  • Managing public Wi-Fi (including Guest Wi-Fi)
  • Order tracking
  • Fault tracking
  • Checking the status of BT services (including 4G Assure)
  • Changing appointment details
  • Adding appointments to a personal calendar
  • Getting help from FAQs
  • Contacting BT (by phone or live chat)
  • Keeping information safe with biometric login

The app can be accessed in the same way you sign in online. You’ll have to set up a PIN to access it from then on and you’re good to go. If you’re trying to get into the app but still haven’t set up your online account, you’ll need a copy of a recent bill to register yourself - it will have a couple of necessary details on it.

You can download the app in the App Store or Google Play Store, or you can text App to 81192 and it will be downloaded straight onto your device. Now let’s go through the other apps you can log into as a BT Business customer:

Microsoft Office 365

This comes free with BT Business broadband packages (otherwise you can get it from £3.80 a month per user) and allows you to access Office tools on all your devices from anywhere you like. Here’s the list of applications that come with it:

  • Word
  • Excel
  • Powerpoint
  • Outlook
  • OneNote
  • Skype for Business

All of these are available online or offline and come with 1TB storage with OneDrive for Business. You’ll also receive a business-class email with up to 50GB mailbox per user and the ability to send attachments up to 150MB. Skype for Business also allows for HD video conferencing, screen sharing and messaging.

You can download Office 365 by logging into your My Account on the BT website or via the app and accessing the Business Apps section.

Enhanced IT Support

This app connects you to BT’s team of IT experts who are on hand 24 hours a day, seven days a week to deal with your business’s tech issues. Here are the ways you can use it to get help:

  • Call or message through the app to solve issues relating to hardware, software, network, Wi-Fi or email.
  • Let engineers access your computer remotely to fix your problems quickly and so you can see how it’s done.
  • Engineers can deal with issues with PCs, Macs, iOS, Android, Windows 8 Smartphones and tablets.
  • Enhanced App Support service teaches you how to use and get the most out of BT Business Apps.
Call center agents

The IT Support app can also be bought (from £8/month) even if you don’t have BT broadband - as long as your provider is based in the UK. Existing BT Business customers, however, can download it by logging into your My Account on the BT website or via the app and accessing the Business Apps section.

BT Device Protection by Symantec

BT Device Protection is designed to provide your business with internet security and anti-virus protection. It’s delivered by cybersecurity provider Symantec and can be set up in five minutes. It undergoes automatic updates which don’t get in the way of operations.

Its security suite includes firewall, anti-virus, anti-spyware and ransomware protection for up to three devices per license - including PCs, Macs, smartphones and tablets. Security can also be extended to employees’ personal devices if in your business it’s normal for employees to use their personal mobiles at work.

You can download BT Device Protection by logging into your My Account on the BT website or via the app and accessing the Business Apps section.

BT Business contact

If you’re looking to get in touch with BT specifically for business inquiries, you’ll find a whole host of options for doing so on our BT contact page. The best method to use or number to call differs depending on if you’re a prospective or existing customer, and what your reason for calling is. If you’re just looking to make inquiries on behalf of your company about BT’s business services, the number to call is this one:

Blue telephone

BT Business contact number Please check with your provider if you don't know how much a call will cost. 0800 028 2075 *Monday to Friday: 8am-6pm

As we’ve mentioned previously, existing customers can find other numbers to call (such as for billing inquiries or tech support) on our contact page. You can also get in touch via the live chat function on the website. BT Business customers, you’ll be relieved to know, can get tech support either online or by phone 24/7.

Frequently asked questions

Here we address a few common questions business owners ask about BT Business broadband:

How long will it take to get set up?

If you sign up to an Enhanced deal, you’ll be switched over the day after you make the order with no break in your connection. This is because 4G Assure will keep you connected even before an engineer has been to take care of the installation. If you’re not signing up to an Enhanced package, the most you can expect is the following wait times:

  • If you’re installing a new line (broadband & phone): 10 days
  • If you’re switching (broadband) from another provider: 10 days
  • If you’re switching (broadband & phone) from another provider: 10 days
  • If you’re switching from BT home broadband to BT business: 5 days

Can I upgrade to a new deal?

Yes, of course. You just have to get in touch with BT. You can find out the best way to do so via our contact page.

Can I use BT’s 5 million Wi-Fi hotspots?

Yes, you can. When you’re in range of one, just sign in with your email address and the details BT gives you when you join. If you’re using BT’s Wi-Fi app, you’ll be connected automatically when you’re in range of a hotspot.

How easy is to switch to BT?

It’s very easy. All you do is choose the deal that suits your business on BT’s website, then buy either online or by phone. The process of switching is then handled for you, and you can also keep your current phone number if you like - just let BT know and they will contact your current provider to arrange the transfer.

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