BT Phone Number for Customer Service & Broadband

Choosing a BT phone number or contact method is important to get a better customer service experience. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. We’ve broken down each way you can contact BT so you can choose the best option for you.

BT Phone Number for Customer Service

No matter what you need the BT phone number for, it’s important to know that BT has dozens of phone numbers. This means finding the right BT phone number can be more difficult than you first thought. However, we’ve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query.

In the table below, you’ll find each BT phone number, as well as the IVR options you need to press to reach the right department. We’ve even listed the BT opening hours so you don’t make a phone call for nothing.

BT Phone Number for TV and Sport Customer Service

If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. The BT phone number and IVR options are available in the table below.

How to Contact BT Openreach? You should never need to contact BT Openreach unless you’re reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach.

BT Mobile Customer Service

If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible.

If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below.

Other BT Phone Numbers

Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received.

BT Broadband Phone Number

If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Simply follow the instructions and you might not need to call BT Broadband.

1. Power off your BT Broadband router and disconnect it from the power
2. Wait for at least 30-seconds
3. Plug your router back in to the power outlet
4. Switch it back on
5. Wait at least two minutes to allow the router to fully boot-up and connect

We’d also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. If you’re still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online.

You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. The available options are:

• By phone
• By SMS text message
• BT live chat
• Ask in the forum

Contact BT Broadband by Phone

• BT Broadband
• BT Full Fibre

To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. You can also find the BT opening hours so you don’t call when the lines are closed.

Send an SMS Text Message to BT Broadband

• BT Broadband
• BT Full Fibre

If you’d rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music.

1. Text HELP and your landline phone number to 61998
2. BT Broadband will run some test
3. You’ll get a follow up call within 30 minutes

It’s really that simple to contact BT Broadband by SMS. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot that’s suitable for you.

BT Broadband Live Chat

• BT Broadband
• BT Full Fibre

Another great way to contact BT without calling is to use the BT live chat service. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. They’re available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin.

Ask in the Forum

• BT Broadband
• BT Full Fibre

The BT Broadband forum is filled with useful information and questions asked by other customers. This is a great resource if you’re trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. And if you can’t find an answer, go ahead and ask your own question to the BT Broadband Community.

BT Live Chat

To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. But it’s not mandatory, anyone can quickly begin a BT live chat conversation by following these steps:

1. Head to the BT website
2. Hover over Help in the main menu
3. Look for Contact BT and click it
4. Choose what you need help with
5. On the next screen, choose the product you need help with
6. Finally, click the button marked “Message now”

We should point out that not all products and services from BT have the option for live chat. Also, if you can’t see the button, but you see the box “Message us” it might mean that BT live chat is either not open or it’s been temporarily disabled due to long wait times.

BT Complaints

If you have a complaint about BT, there are several ways in which you can make a BT complaint. The good news is that BT has a strict complaints Code of Practice that’s Ofgem approved, so you can rest easy that your BT complaint will be taken seriously.

BT Complaints Step One

The first step to make a BT complaint is to contact the provider right away with details of why you’re unhappy with the service you’ve received. This can be done in the following ways:

• Online via BT Live Chat or the complaints form
• By telephone
• Email
• Write to BT

When you initially make your BT complaint, the provider will do its best to find a solution right away. In some cases, BT might need a little time to investigate your complaint and find the best course of action. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update.

BT Complaints Step Two

If your BT complaint is still unresolved or you feel that it wasn’t dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it.

BT Complaints Step Three

The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. This will involve a complete review of your complaint to make sure nothing has been missed.

BT Complaints Step Four

At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria:

• Eight weeks has passed since you first made your BT complaint
• BT have issued you with a deadlock letter

You escalate your BT complaint to the Ombudsman in the following ways:

• Phone: 0330 440 1614
• Email: [email protected]
• Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
• Website: https://www.ombudsman-services.org

BT Business Contact Number

If you’re a BT Business customer, there are different BT phone numbers for business customers. Not only that, you can also contact BT business in the following ways:

• Phone
• BT Live Chat
• WhatsApp

Contact BT Business by Phone

To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are.

The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". If the system doesn't recognise what you've said, you will be able to choose from the options menu.

In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible.

BT Live Chat for Business Customers

BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps:

1. Go to the BT Business website
2. Click Help & Support from the main menu
3. In the drop-down menu, choose Contact BT Business
4. Select what you’d like to discuss
5. Then choose the product you want to talk about

If BT live chat is available for your enquiry, you will see a button marked “Chat now”. A pop-up will open and you’ll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you.

BT Business WhatsApp

If you’ve got a smartphone, you’ve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. It’s as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved.

You can use the BT Business WhatsApp to help with the following kinds of queries:

• Check order status
• Billing enquiries
• Report BT faults