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BT Contact & Business Contact Numbers

Contact BT

As a market leader and provider of several services, the ways to contact BT are many, varied and perhaps a little confusing. With different channels to choose from depending on your service, be it an issue with billing or security, a complaint, you’re moving house or cancelling your service; it might be difficult to know what to do. Luckily, we’re here to help you navigate the web of BT contact options.


Contact BT’s support team

Whether you’re a new or existing customer looking to make a query about placing, tracking or changing an order, fixing a problem with your service, or dealing with your account/bills, and you want to speak to a real person, you can contact BT on the number below.

You’ll be pleased to know that BT call waiting times are down by almost half of what they were in the last quarter of 2018. Whereas in October-December 2018 you’d have waited on average 102 seconds for someone to take your call, in April-June 2019 customers waited for just 59 - less than a minute. This is up slightly from how they performed in January-March (an average of 46 seconds), but there is an encouraging trend of improvement.

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BT Contact Numbers
Please check with your provider if you don't know how much a call will cost. From the UK: 0800 800 150 From abroad: +44 1793 596 931 *Monday to Friday: 8am-9pm; Saturday: 8am-8pm; Sunday: 9am-6pm

This number is the same whether you’re calling to inquire about BT broadband, home phone, TV or mobile. Just pick the relevant option and you’ll be put through to an agent who can deal with your issue. If you’re more of a robot person or you want to contact them outside of ordinary hours, you can call their 24/7 automated line on 0800 443 311 to:

  • Pay bills.
  • Check your balance and charges.
  • Set up and manage direct debits.

Remember that whoever you call (man, woman or machine) is going to need your account number to check on your issue and help you out with it, so make sure you have it to hand. The easiest place to find it will be on your bill!

BT Contact Us page

If you don’t want to deal with your issue over the phone, you can get online support via their Contact Us page, where agents are online and available to help you seven days a week from 7am to 10.45pm. Bear in mind that you may not even need to speak with someone directly - if your issue is common you may be able to solve it by consulting the Help Centre. Here's a selection of the kind of things BT has published to help you with the most frequent problems:

  • If your broadband keeps dropping, there's an article outlining the steps recommended by BT to take before contacting them.
  • Experiencing slow speeds? BT have published a five-step guide to help you improve things.
  • Do you need to unlock a mobile phone or tablet to use it with a BT Mobile SIM? There's a guide to help you find out how.
  • Are you going away and want to use BT Mobile overseas? They give you the rundown on roaming and calls from abroad.
  • Having trouble streaming BT Sport through the app on a computer, your phone/tablet, or on a TV? BT has article to help with that.

These and a host of other issues can be solved without having to talk to anyone, so we would recommend having a quick look through the help centre as a good first step to solving your issue. Many common queries can also be dealt with by logging into My BT.

My BT log in

If all you want to do is look at or pay your bill, set up a direct debit or change your account details, you can do all this easily by logging in to your My BT account via the website or by downloading the app. It's available both in the Google Play Store for Android and in the App Store for iOS.

Fibre to the Home

If your query relates to BT’s Fibre to the Home (FTTH) service, there is a separate number you need to call. All FTTH inquiries should go through 0800 587 4787, which is also open from 8am-9pm during the week, 8am-8pm on Saturdays, and 9am-6pm on Sundays.

There is also a specific area within BT’s help centre to get you through common issues relating to FTTH. In it, they cover exactly what superfast fibre is and whether you can get it, how to install, how long it takes, etc. For anything a bit more complicated you can give them a call.


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Cancel BT services

Whether you’re looking to cancel BT Sport, broadband or whatever service you receive and aren’t happy with, there is a separate number from the general inquiries line that you should be calling.

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BT Cancellations Number
Please check with your provider if you don't know how much a call will cost.
Inside the UK: 0800 783 1401
Outside the UK: +44 1793 596 931
*Monday to Friday: 8am-9pm; Saturday: 8am-8pm; Sunday: 9am-6pm

Perhaps you weren’t getting a great service from BT or you found a better deal elsewhere. If this is the case, you may not need to contact them at all. If you want to get in touch just to be safe, however, call the number listed above.


BT Business Contact

If you’re a BT business broadband customer, your options are broader and the service better, if slightly more complex. Let us put it as simply as we can for you:

Orders, cancellations and complaints

If you’d like to resolve an issue with your order, cancel your service, or make a complaint not relating to a fault in your service or your bill, there’s one number to cover all these bases. You can call 0800 800 152 during the week any time between 8am-6pm.

Billing

If you want to contact BT about an issue with your bill, there is a separate number to deal with these queries and complaints. Just call 0845 600 6156, which is open only during the week from 8am-6pm. BT point out on their website that this line is busiest between 10am-3pm, so try to avoid calling between these hours if you can - for your own sanity.

Reporting faults

If you want to report a fault, as an existing customer you are able to report it online (without calling) to their repairs team - using the same tools a BT agent would use - who will respond to your issue 24/7. You can also call 0800 800 154, which is also open all hours, every day of the week.

Call center agents

You can also deal with any of the above issues via a live chat during the week. BT’s live chat service is responsive from Monday to Friday, from 8am-8pm. You can also email them any time you like by filling out the form on their website.


BT Openreach contact

If you’re looking for a BT Openreach contact number, you should be aware that while it is an arm of the BT Group, it isn’t really the same company as BT’s consumer arm. Openreach also points out on its website that if you’re experiencing trouble with your phone or broadband, or you want to change an engineer appointment, you must contact your service provider and not Openreach directly.

If you’re looking to inform BT Openreach about a new build home, go to the Openreach website. If you want to call to report one of the following;

  • Damaged underground cables,
  • Loose cables or cables dangling from telephone poles,
  • Green cabinets or unattended cabinets with open doors,
  • Damaged telephone poles,
  • Loose, cracked or missing manhole covers,

you can do so by calling 0800 023 2023 (option 1 + option 1). If you want to report damage to your own property or personal injury caused by works carried out by Openreach engineers, call the same number and select option 1 + option 2.


Social media

You can, of course, also contact BT across their various social media channels, though we can’t guarantee you’ll be heard. BT doesn’t seem to be particularly responsive on Twitter; instead, its feed is mostly used to advertise products to new customers and TV content to existing ones. Perhaps you’ll have more luck contacting them via a direct message on Facebook or Instagram. You can try whichever channel suits you by clicking on one of the links below:

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