BT Phone Number for Customer Service & Broadband

BT logo with contact phone and online

Choosing a BT phone number or contact method is important to get a better customer service experience. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. We’ve broken down each way you can contact BT so you can choose the best option for you.


BT Phone Number for Customer Service

landline phone

No matter what you need the BT phone number for, it’s important to know that BT has dozens of phone numbers. This means finding the right BT phone number can be more difficult than you first thought. However, we’ve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query.

In the table below, you’ll find each BT phone number, as well as the IVR options you need to press to reach the right department. We’ve even listed the BT opening hours so you don’t make a phone call for nothing.

BT Phone Number for Phone and Broadband
BT Department BT Phone Number BT Opening Hours IVR Option
Phone & Broadband Billing 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 2
Phone & Broadband Existing Order Enquiry 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 2
Phone & Broadband Faults 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 4
Phone & Broadband Moving Home 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 5
Phone & Broadband Cancellations 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 6, then option 2
Phone & Broadband Bereavements 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 6, then option 1
Phone & Broadband Sales 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 1, then option 1
Phone & Broadband Upgrades 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 1, then option 2

Last updated: 30/06/2022

Selectra manSelectra blue

Your TV Broadband Deal: One Free Call Away

Call for free and sort out your TV Broadband.

01704 468005or
Ad
Selectra manSelectra blue

Save money on your home bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

BT Phone Number for TV and Sport Customer Service

If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. The BT phone number and IVR options are available in the table below.

BT Phone Number for BT TV & Sport
BT Department BT Phone Number BT Opening Hours IVR Option
BT TV & Sport Box Office Enquiry 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 2, then option 1
BT TV & Sport Sales 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 2, then option 2, then option 1
BT TV & Sport Billing 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 2, then option 2, then option 3
BT TV & Sport Existing Order Enquiry 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 2, then option 2, then option 2
BT TV & Sport Technical Support 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 2, then option 2, then option 4
BT TV & Sport Moving Home 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 2, then option 2, then option 5
BT TV & Sport Cancellations 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 2, then option 2, then option 6

Last updated: 30/06/2022

How to Contact BT Openreach? You should never need to contact BT Openreach unless you’re reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach.

BT Mobile Customer Service

smartphone blue

If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible.

If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below.

BT Phone Number for BT Mobile Customers
BT Department BT Phone Number BT Opening Hours IVR Option
Join BT Mobile 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 3, then option 1
BT Mobile Upgrades 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 3, then option 2
BT Mobile Billing 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 3, then option 3
BT Mobile Technical Support 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 3, then option 4
Report Lost or Stolen Device 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 3, then option 5
Cancel BT Mobile 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 3, then option 6

Last updated: 30/06/2022

Selectra manSelectra blue

Get better Mobile options today!

Chat to one of our experts for free SIM only advice now.

01704 468005or
Ad
Selectra manSelectra blue

Save money on your home bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

Other BT Phone Numbers

Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received.

Other BT Phone Numbers
BT Department BT Phone Number BT Opening Hours IVR Option
BT Cloud Support 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 4, then option 1
BT Email Support 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 4, then option 2
Report a Scam Call 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 5, then option 1, then option 1
Report a Scam Email 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 5, then option 1, then option 2
Report a Scam SMS Text Message 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 5, then option 1, then option 3
Report a Nuisance Call 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 5, then option 2

Last updated: 30/06/2022

BT Broadband Phone Number

router blue

If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Simply follow the instructions and you might not need to call BT Broadband.

  1. Power off your BT Broadband router and disconnect it from the power
  2. Wait for at least 30-seconds
  3. Plug your router back in to the power outlet
  4. Switch it back on
  5. Wait at least two minutes to allow the router to fully boot-up and connect

We’d also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. If you’re still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online.

You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. The available options are:

  • By phone
  • By SMS text message
  • BT live chat
  • Ask in the forum

Contact BT Broadband by Phone

  • BT Broadband
  • BT Full Fibre

To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. You can also find the BT opening hours so you don’t call when the lines are closed.

BT Phone Number for Broadband
BT Department BT Phone Number BT Opening Hours IVR Option
Phone & Broadband Billing 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 2
Phone & Broadband Existing Order Enquiry 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 2
Phone & Broadband Faults 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 4
Phone & Broadband Moving Home 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 5
Phone & Broadband Cancellations 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 6, then option 2
Phone & Broadband Bereavements 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 6, then option 1
Phone & Broadband Sales 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 1, then option 1
Phone & Broadband Upgrades 0800 800 150 Monday to Friday 8am to 9pm
Weekends 8am to 8pm
Option 1, then option 1, then option 2

Last updated: 30/06/2022

Selectra manSelectra blue

Looking for decent Broadband?

Call our Broadband team for free today.

01704 468005or
Ad
Selectra manSelectra blue

Save money on your home bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

Send an SMS Text Message to BT Broadband

  • BT Broadband
  • BT Full Fibre

If you’d rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music.

  1. Text HELP and your landline phone number to 61998
  2. BT Broadband will run some test
  3. You’ll get a follow up call within 30 minutes

It’s really that simple to contact BT Broadband by SMS. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot that’s suitable for you.

BT Broadband Live Chat

  • BT Broadband
  • BT Full Fibre

Another great way to contact BT without calling is to use the BT live chat service. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. They’re available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin.

Ask in the Forum

  • BT Broadband
  • BT Full Fibre

The BT Broadband forum is filled with useful information and questions asked by other customers. This is a great resource if you’re trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. And if you can’t find an answer, go ahead and ask your own question to the BT Broadband Community.

BT Live Chat

speech bubbles

To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. But it’s not mandatory, anyone can quickly begin a BT live chat conversation by following these steps:

  1. Head to the BT website
  2. Hover over Help in the main menu
  3. Look for Contact BT and click it
  4. Choose what you need help with
  5. On the next screen, choose the product you need help with
  6. Finally, click the button marked “Message now

We should point out that not all products and services from BT have the option for live chat. Also, if you can’t see the button, but you see the box “Message us” it might mean that BT live chat is either not open or it’s been temporarily disabled due to long wait times.

BT Live Chat Opening Hours
BT Live Chat Opening Hours
Monday to Sunday, 7am to 10.30pm

Last updated: 30/06/2022

BT Complaints

man reading letter

If you have a complaint about BT, there are several ways in which you can make a BT complaint. The good news is that BT has a strict complaints Code of Practice that’s Ofgem approved, so you can rest easy that your BT complaint will be taken seriously.

BT Complaints Step One

The first step to make a BT complaint is to contact the provider right away with details of why you’re unhappy with the service you’ve received. This can be done in the following ways:

  • Online via BT Live Chat or the complaints form
  • By telephone
  • Email
  • Write to BT
BT Complaint Contact Options
Online BT Complaints Form
By Phone 0800 800 150
Email consumer-resolutionteam@bt.com
Post Customer Service Manager
BT plc
PO Box 334
Sheffield
S98 1BT

Last updated: 30/06/2022

When you initially make your BT complaint, the provider will do its best to find a solution right away. In some cases, BT might need a little time to investigate your complaint and find the best course of action. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update.

BT Complaints Step Two

If your BT complaint is still unresolved or you feel that it wasn’t dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it.

BT Complaints Step Three

The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. This will involve a complete review of your complaint to make sure nothing has been missed.

BT Complaints Step Four

At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria:

  • Eight weeks has passed since you first made your BT complaint
  • BT have issued you with a deadlock letter

You escalate your BT complaint to the Ombudsman in the following ways:

Selectra manSelectra blue

Get a decent Broadband deal for your home today.

Find the bandwidth you need & the best broadband plans. Call us today for the best deal.

01704 468005or
Ad
Selectra manSelectra blue

Save money on your home bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

BT Business Contact Number

If you’re a BT Business customer, there are different BT phone numbers for business customers. Not only that, you can also contact BT business in the following ways:

  • Phone
  • BT Live Chat
  • WhatsApp

Contact BT Business by Phone

To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are.

The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". If the system doesn't recognise what you've said, you will be able to choose from the options menu.

In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible.

BT Phone Numbers for Business Customers
BT Business Department BT Business Phone Number BT Business Opening Hours IVR Option
Billing Enquiry 0800 800 152 Monday to Friday 8am to 6pm Option 3
Broadband Technical Support 0800 800 152 Monday to Friday 8am to 6pm Option 2, then option 1
Faults 0800 800 152 Monday to Friday 8am to 6pm Option 2, then option 2
Join BT Business 0800 800 152 Monday to Friday 8am to 6pm Option 1, then option 1
Upgrades 0800 800 152 Monday to Friday 8am to 6pm Option 1, then option 2
Cancellations 0800 800 152 Monday to Friday 8am to 6pm Option 1, then option 3
BT Business Mobile 0800 800 152 Monday to Friday 8am to 6pm Option 4

Last updated: 30/06/2022

Selectra man

Find better business energy.

Save an average £1,305* on your energy bills when you switch with Selectra.

020 3318 3633 or
Ad
Selectra man

Save money on your energy bills with Selectra

Selectra is currently closed. You can leave your phone number and get a free callback.

Ad

BT Live Chat for Business Customers

speech bubbles

BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps:

  1. Go to the BT Business website
  2. Click Help & Support from the main menu
  3. In the drop-down menu, choose Contact BT Business
  4. Select what you’d like to discuss
  5. Then choose the product you want to talk about

If BT live chat is available for your enquiry, you will see a button marked “Chat now”. A pop-up will open and you’ll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you.

BT Business WhatsApp

If you’ve got a smartphone, you’ve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. It’s as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved.

You can use the BT Business WhatsApp to help with the following kinds of queries:

  • Check order status
  • Billing enquiries
  • Report BT faults
BT Business WhatsApp
BT WhatsApp Number Opening Hours
+447376165207 Monday to Friday 8am to 6pm

Last updated: 30/06/2022

Updated on

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.