BT Contact: Broadband, Business & Openreach Customer Service

BT logo with contact phone and online

Choosing a BT contact option is important to get a better customer service experience. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, you’re moving house or cancelling your service; it might be difficult to know how to contact BT. Luckily, we’re here to help you navigate the web of BT contact choices.

BT Contact for Customer Service

Whether you need to contact BT customer service as a new customer or an existing one, you want to speak to a real person, at BT on the contact numbers below. These BT contact numbers will let you make queries about placing, tracking or changing an order, fixing a problem with your service, or dealing with your BT account and bills.

Updated BT Contact Number Options
BT Team BT Contact Number Opening hours
BT Customer Service 0800 800 150 Monday to Friday: 8am-9pm; Saturday & Sunday: 8am-8pm
BT Customer Service (Overseas number) +44 150 174 7714 Monday to Friday: 8am-9pm; Saturday & Sunday: 8am-8pm
24/7 Automated BT Customer Service 0800 443 311 24 hours a day, 7 days a week
BT Fibre (FTTP) Technical Hotline 0800 587 4787 Monday to Friday: 8am-9pm; Saturday & Sunday: 8am-8pm
BT Cancellations Number 0800 783 1401 Monday to Friday: 8am-9pm; Saturday & Sunday: 8am-8pm
BT Cancellations Number (from abroad) +44 150 174 7714 Monday to Friday: 8am-9pm; Saturday & Sunday: 8am-8pm
BT Home Contact for Faults 0800 800 151 Monday to Friday, from 8am-8pm
BT Business Billing Contact 0845 600 6156 8am-6pm
BT Business Contact for Faults 0800 800 154 Monday to Friday, from 8am-8pm
BT Contact for Openreach 0800 023 2023 No opening hours posted

You’ll be pleased to know that BT contact phone waiting times are down by almost half from where they were a couple of years ago. The most recent figures for those who want to contact BT are sitting at around 5 mins.

This 0800 800 150 number is the same whether you’re calling to inquire about BT broadband, home phone, TV or mobile. Just pick the relevant option and you’ll be put through to an agent who can deal with your issue. If you want faster service for a simple query or you want to contact BT outside of ordinary hours, you can call their 24/7 automated line on 0800 443 311 to:

  • Pay bills.
  • Check your balance and charges.
  • Set up and manage direct debits.

Remember that whatever BT contact number you go with, you will need your account number to check on your issue and help you out with it, so make sure you have it to hand. The easiest place to find it will be on your BT bill.

BT Broadband Contact Number

For existing customers looking for the BT Broadband Contact Number, you can call BT for free on 0800 800 150 from 8am to 9pm Mondays to Fridays and 8am to 8pm on weekends. Having your BT account number with you will help speed up the call. Additionally, you can check on the service status of your broadband connection without having to contact BT. All you need to do is follow these steps:

  1. Go to the BT Help Contact Us page
  2. Choose the Broadband category
  3. Select the Fix broadband problems topic option
  4. Click on the Check service status button that appears and login into BT
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BT Contact for Fibre To The Premises (FTTP)

If you need to contact BT about a Fibre (FTTP) service enquiry, there is a separate number you need to call. All FTTH inquiries should go through 0800 587 4787, which is also open from 8am-9pm during the week, 8am-8pm on Saturdays, and 9am-6pm on Sundays.

There is also a specific area within BT’s help centre to get you through common issues relating to FTTP. In it, they cover exactly what superfast fibre is and whether you can get it, how to install, how long it takes, etc. For anything a bit more complicated you can give the above BT contact number a call.

BT Business Contact

BT contact options for Business customers break down into three main areas: orders, billing and faults. If you need to cancel service or make a complaint, you will need to contact BT through the orders number.

BT Business orders, cancellations and complaints

Business customers looking to contact BT about an issue with an order, to cancel a service, or make a complaint not relating to a fault in your service or your bill, there’s one number that covers all these customer service areas. You can call 0800 800 152 during the week any time between 8am-6pm.

Looking for more information on BT Business?Take a look at our handy guide to BT Business broadband for more details.

BT Business billing

If you need to contact BT about an issue with your bill, there is a dedicated contact number to deal with billing issues. Just call 0845 600 6156, which is open only during the week from 8am-6pm. BT point out on their website that this line is busiest between 10am-3pm, so try to avoid calling between these hours if you can - for your own sanity.

BT Business faults

fibre and ethernet cables

To contact BT to report a fault with a business connection, you can do so online and your information will reach their repairs team - using the same tools a BT agent would use - who will respond to your issue 24/7. You can also call 0800 800 154, which is also open all hours, every day of the week.

You can additionally deal with any of the above issues via a live chat during the week. BT’s live chat service is open from Monday to Friday, from 8am-8pm. You can also email them any time you like by filling out the form on their website.

BT Chat and Login

Instead of calling a BT contact number, you can use BT Live Chat online. For quicker access, a My BT account login is highly recommended. Using BT Live Chat may provide a better customer service experience if you are unable to contact BT on the phone or need to share a lot written information which you would otherwise have to spell out on a phone call.

BT Contact Us page

If you don’t want to deal with your issue over the phone, you can get started via the BT Contact Us page, where agents are online and available to help you seven days a week from 7am to 10.45pm. Bear in mind that you may not even need to speak with someone directly - if your issue is common you may be able to solve it by consulting the Help Centre. Additionally, you also have the option of posting a question or looking at responses on the BT Community forums. Here's a selection of the kind of things BT has published to help you with the most frequent problems:

  • If your broadband keeps dropping, there's an article outlining the steps recommended by BT to take before contacting them.
  • Experiencing slow speeds? BT have published a five-step guide to help you improve things.
  • Do you need to unlock a mobile phone or tablet to use it with a BT Mobile SIM? There's a guide to help you find out how.
  • Are you going away and want to use BT Mobile overseas? They give you the rundown on roaming and calls from abroad.
  • Having trouble streaming BT Sport through the app on a computer, your phone/tablet, or on a TV? BT has article to help with that.

These and a host of other issues can be solved without talking to anyone, so we would recommend having a quick look through the help centre as a good first step to solving your issue. Many common queries can also be dealt with by logging into My BT.

BT Social MediaAn alternative BT contact channel is through their social media accounts. For faster response time and greater impact, we suggest trying to reach out to BT over Twitter or Facebook.

My BT login

computer and wifi

If all you need to do is look at or pay your bill, set up a direct debit or change your account details, you can do all this easily by logging in to your My BT account via the website or by downloading the app. It's available both in the Google Play Store for Android and in the App Store for iOS.

A BT login requires both a BT ID and matching password. The BT ID is the username you use to access your BT account which is usually the email address you signed up with for your BT services. If you've forgotten your BT login details, you will have two options to restore BT account access:

  1. For a forgotten password, you can enter the email linked to your BT account to recover it.
  2. For a forgotten BT ID, you can provide the phone number linked to your BT account.

BT Openreach Contact Number

If you’re looking for a BT Openreach contact number, you should be aware that while it is an arm of the BT Group, it isn’t really the same company as BT’s consumer arm. Openreach also points out on its website that if you’re experiencing trouble with your phone or broadband, or you want to change an engineer appointment, you must contact your service provider and not Openreach directly.

If you’re looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following;

  • Damaged underground cables,
  • Loose cables or cables dangling from telephone poles,
  • Green cabinets or unattended cabinets with open doors,
  • Damaged telephone poles,
  • Loose, cracked or missing manhole covers,

You can do so by calling 0800 023 2023 (option 1 + option 1). If you want to report damage to your own property or personal injury caused by works carried out by Openreach engineers, call the same number and select option 1 + option 2.

BT Contact for Cancellations

Whether you’re looking for the BT Sport cancellation number or whatever service you receive and aren’t happy with, there is a separate BT contact number from the general inquiries line that you should be calling. For UK phones, the number is 0800 783 1401. While from outside the UK, you should call +44 1793 596 931

Perhaps you weren’t getting a great service from BT or you found a better deal elsewhere. If this is the case, you may not need to contact them at all depending on your new provider. If you want to get in touch just to be safe, however, call the number listed above.

Selectra is not affiliated with BTAt Selectra, our goal is to provide information about the main UK Broadband providers, including BT, so that customers can make valuable decisions. Additionally, our Broadband Team is available on freephone 01704 468005 to help you sign up for broadband with less hassle.

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