Community Fibre Guide: Contact, Review and Deals

If you live in London and are looking for blazing-fast fibre broadband, Community Fibre might just be for you. With the latest technology powering its fibre network, excellent reviews, and some great Community Fibre deals to be had. You might be wondering if it’s too good to be true, keep on reading our Community Fibre provider guide to find out if you should switch your broadband provider to Community Fibre.

What Is Community Fibre?

Community Fibre is a start-up broadband provider that specialises in ultra-fast fibre broadband for its customers in 26 London boroughs. To date they’ve raised almost £100 million in start-up funding.

Community Fibre began its operations in 2013, but it wasn’t until 2020 when it really ramped-up its offering after it was acquired by private equity fund Warburg Pincus. Since then, Community Fibre has gone on to win the following ISPA Awards:

• Best consumer Internet Service Provider 2021​
• Social Impact Award 2021​
• Best Ultrafast ISP 2021​

What Network Does Community Fibre Use?

Community Fibre has built its own fibre network which is why it's not available to everyone, yet. The provider also claims to use the most advanced technology currently available to deliver speeds of up to 10Gbps - which is much faster than providers using the BT Openreach network such as BT, Vodafone, TalkTalk, etc. In fact, its speed is only rivalled by Virgin Media which also uses its own fibre network.

Where Is Community Fibre Available?

At present Community Fibre is only available in parts of London. To check if your property is covered by the Community Fibre network, you should check the suppliers' website to find out if your home is part of its network.

When Will Community Fibre Be In My Area? As Community Fibre runs on its own network, its rollout is based on demand. If you’ve checked for coverage on the providers website and it shows as unavailable, you can enter your details to be kept up to date on the Community Fibre network rollout. By doing this, Community Fibre will know there’s demand and be able to prioritise your area accordingly.

Community Fibre Contact

There are several ways to get in touch with Community Fibre, contact can be made via telephone, live chat, or its online form. Below are the ways Community Fibre contact phone numbers.

You can discover other ways to contact the provider in our comprehensive Community Fibre Contact Guide.

If you’re a Community Fibre business customer, or are a landlord, you will need to use the Community Fibre contact email for support.

Community Fibre Review

We’ve found Community Fibre reviews to be some of the most favourable reviews of all broadband providers which means they must be doing something right. On the consumer review site Trustpilot, Community Fibre is rated as excellent with 4.9 out of 5 stars. Let’s look at the Community Fibre Review a little closer.

As you can see, 98% of Community Fibre customers are more than satisfied with its service, and less than 3% are dissatisfied.

  Positive Community Fibre Review

Satisfied customers who chose to leave a Community Fibre review on Trustpilot praise the provider for its installation process, particularly its band of Community Fibre engineers.

Isaiah did a good job of the installation, it looks clean and everything works.

Installed by the engineer Isaiah, he did a great job of installing Community Fibre quickly for me in my place. Now got fantastic internet speeds.

Shavhardo was very helpful and repaired our Wi-fi really quickly and efficiently! Thank you

Alan was personable, polite and did exactly what he promised to do. He was genuine in his approach and it felt like he was attentive to what I needed as a customer.

Thank you Alan, I look forward to being a community fibre customer!

  Negative Community Fibre Review

The majority of dissatisfied customers who left a Community Fibre review seem to have had an issue with the customer service or connectivity. That being said, Community Fibre does reach out to negative reviews to try and resolve any issues its customers are having.

Just moved into a new flat last week and decided to try out the community fiber network. Their engineering team came for installation and told me they need to call another team in before I could get connected.

The so-called the other team is actually contractors and it's been over 90 hours since the hassle and no-one called back since then.

Really surprised how this can be a 5 star service.

==========

Info provided to Community Fiber, no feedback from them yet.

the worse provider so far,we had been previously with BT than Sky and we thoguth to update to a fibre would improve the service...unfortunatly since we moved to communityfibre we are having the slower service ever,even when we are in the same room where the router is...

Can community fibre please stop sending me interior engineers for an outdoor issue - no wifi for 9 days and counting.

Were helpful at first but once signed up no help with any issues you have. Signal strength is poor and cant even give full range to a small flat and signal only works adequately in living room only and phone wifi just forget it. Boosters they charge £5 a month when you can just buy one on Amazon for £15 and they can deliver 1000mbps.

Community Fibre Deals

Community Fibre deals come in several flavours depending on the speed you need and how long you’d like to commit to. By signing up for a longer period of time, the price is slightly cheaper. Let’s take a look at what you can expect when you sign up for a Community Fibre deal.

There is also a limited Community Fibre deal for 3,000 Mbps fibre, however this is limited to only 150 sign-ups as the provider is trialling its rollout. If you are able to grab this limited Community Fibre deal via the website, you will get ultra-fast 3,000 Mbps fibre and a free Zyxel WiFi 6 router. At the time of writing, the offer is still available and is priced at just £50 a month on a 24 month contract.

Community Fibre Student Discount

If you’re a student in London, Community Fibre might just be the best option for you. You can choose from four different speed options and you get a cheaper rate when you choose the 75 Mbps option. Here’s all the benefits of the Community Fibre student discount deal:

• Four speed options from 75 Mbps to 1,000 Mbps
• Three months free
• No set up costs
• No cancellation fees

To take advantage of the Community Fibre Student discount deal, you just only need to send a copy of your student ID to Community Fibre for verification before your installation.

Community Fibre TV

Whilst Community Fibre doesn’t have its own TV network, like Sky, it does offer you the opportunity to bundle your package with Netgem TV. From £10 a month you get:

• 210+ live channels including Freeview!
• 35+ apps
• Premier Sports included (worth £12.99/month)
• 40,000 hours of on-demand content
• Choice of add-ons (BT Sport, Rakuten TV, BritBox, hayu, etc)
• Unlimited Mobile TV
• 4K TV box included (worth £149)

However, you don’t need to be a Community Fibre broadband customer to enjoy the benefits of Netgem TV. You can sign up directly with Selectra without switching your broadband provider. You can also consider other TV Packages or Streaming Options that are best for you.

Community Fibre Router

Being an ultra-fast fibre broadband provider, the Community Fibre router is a top-of-the-range Linksys Velop router with Intelligent Mesh™ technology. These routers offer an almost flawless Wi-Fi experience and are future-proofed with Wi-Fi 6 technology.

• Better speed: The Linksys Velop router can handle speeds up to 2.2 Gbps.
• Better WiFi: Six internal antennas and high-powered amplifiers, assures you of the best possible signal for your home.
• Stylish design: Specially designed to look great in any location around your home, you won't want to hide your router behind your TV any more!
• Tri-band: Linksys Velop Tri-band Intelligent Mesh router uses three channels to ensure maximum coverage speed.
• Linksys app: Manage your Wi-Fi network remotely with the Linksys Smartphone app.

If you’ve got Community Fibre Broadband, or broadband from another provider, you can always run a speed test to see if you’re getting the speed you were promised. Our Speed Test Guide allows you to run and speed test and gives some useful tips on getting faster speeds.

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