If you live in London and are looking for blazing-fast fibre broadband, Community Fibre might just be for you. With the latest technology powering its fibre network, excellent reviews, and some great Community Fibre deals to be had. You might be wondering if it’s too good to be true, keep on reading our Community Fibre provider guide to find out if you should switch your broadband provider to Community Fibre.

What Is Community Fibre?

Community Fibre is a start-up broadband provider that specialises in ultra-fast fibre broadband for its customers in 26 London boroughs. To date they’ve raised almost £100 million in start-up funding.

Community Fibre began its operations in 2013, but it wasn’t until 2020 when it really ramped-up its offering after it was acquired by private equity fund Warburg Pincus. Since then, Community Fibre has gone on to win the following ISPA Awards:

  • Best consumer Internet Service Provider 2021​
  • Social Impact Award 2021​
  • Best Ultrafast ISP 2021​

What Network Does Community Fibre Use?

ethernet cable and fibre cable

Community Fibre has built its own fibre network which is why it's not available to everyone, yet. The provider also claims to use the most advanced technology currently available to deliver speeds of up to 10Gbps - which is much faster than providers using the BT Openreach network such as BT, Vodafone, TalkTalk, etc. In fact, its speed is only rivalled by Virgin Media which also uses its own fibre network.

Where Is Community Fibre Available?

At present Community Fibre is only available in parts of London. To check if your property is covered by the Community Fibre network, you should check the suppliers' website to find out if your home is part of its network.

When Will Community Fibre Be In My Area? As Community Fibre runs on its own network, its rollout is based on demand. If you’ve checked for coverage on the providers website and it shows as unavailable, you can enter your details to be kept up to date on the Community Fibre network rollout. By doing this, Community Fibre will know there’s demand and be able to prioritise your area accordingly.

Community Fibre Contact

There are several ways to get in touch with Community Fibre, contact can be made via telephone, live chat, or its online form. Below are the ways Community Fibre contact phone numbers.

Community Fibre Contact Phone Number
Community Fibre Contact Community Fibre Contact Number Opening Hours
Customer Service 0800 082 0770 Monday to Friday 8am - 10pm
Saturday & Sunday 9am to 7pm
Sales 0808 196 6262 Monday to Friday 9am - 8pm
Saturday & Sunday 9am to 5pm

Last updated 09/05/2022

You can discover other ways to contact the provider in our comprehensive Community Fibre Contact Guide.

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If you’re a Community Fibre business customer, or are a landlord, you will need to use the Community Fibre contact email for support.

Community Fibre Email Address
Community Fibre Email Community Fibre Contact Number
Community Fibre Business business@communityfibre.co.uk
Community Fibre Landlords landlords@communityfibre.co.uk

Last updated 09/05/2022

Community Fibre Review

We’ve found Community Fibre reviews to be some of the most favourable reviews of all broadband providers which means they must be doing something right. On the consumer review site Trustpilot, Community Fibre is rated as excellent with 4.9 out of 5 stars. Let’s look at the Community Fibre Review a little closer.

Trustpilot Rating for Community Fibre
Excellent Great Average Poor Bad Overall Rating
96% 2% <1% <1% 2% 4.9/5
★★★★★

Out of 17,409 Community Fibre reviews on 09/05/2022

As you can see, 98% of Community Fibre customers are more than satisfied with its service, and less than 3% are dissatisfied.

  Positive Community Fibre Review

Satisfied customers who chose to leave a Community Fibre review on Trustpilot praise the provider for its installation process, particularly its band of Community Fibre engineers.

Isaiah did a good job of the installation, it looks clean and everything works.

Installed by the engineer Isaiah, he did a great job of installing Community Fibre quickly for me in my place. Now got fantastic internet speeds.

Shavhardo was very helpful and repaired our Wi-fi really quickly and efficiently! Thank you

Alan was personable, polite and did exactly what he promised to do. He was genuine in his approach and it felt like he was attentive to what I needed as a customer.

Thank you Alan, I look forward to being a community fibre customer!

  Negative Community Fibre Review

The majority of dissatisfied customers who left a Community Fibre review seem to have had an issue with the customer service or connectivity. That being said, Community Fibre does reach out to negative reviews to try and resolve any issues its customers are having.

Just moved into a new flat last week and decided to try out the community fiber network. Their engineering team came for installation and told me they need to call another team in before I could get connected.

The so-called the other team is actually contractors and it's been over 90 hours since the hassle and no-one called back since then.

Really surprised how this can be a 5 star service.

==========

Info provided to Community Fiber, no feedback from them yet.

the worse provider so far,we had been previously with BT than Sky and we thoguth to update to a fibre would improve the service...unfortunatly since we moved to communityfibre we are having the slower service ever,even when we are in the same room where the router is...

Can community fibre please stop sending me interior engineers for an outdoor issue - no wifi for 9 days and counting.

Were helpful at first but once signed up no help with any issues you have. Signal strength is poor and cant even give full range to a small flat and signal only works adequately in living room only and phone wifi just forget it. Boosters they charge £5 a month when you can just buy one on Amazon for £15 and they can deliver 1000mbps.

Community Fibre Deals

Community Fibre deals come in several flavours depending on the speed you need and how long you’d like to commit to. By signing up for a longer period of time, the price is slightly cheaper. Let’s take a look at what you can expect when you sign up for a Community Fibre deal.

Community Fibre Deals
75 Mbps Fibre 500 Mbps Fibre 1,000 Mbps Fibre
Average download and upload speed 75 Mbps 500 Mbps 920 Mbps
Router Included Linksys Dual-Band Wi-Fi Router Linksys Tri-Band Wi-Fi Router Linksys Wi-Fi 6 Router
Free Installation      
Expected Wi-Fi Speed 75 Mbps 250-450 Mbps 400-650 Mbps
Price per month (24M deal) £22.50 £37.50 £49
Price per month (12M deal) £24.50 £39.50 £50

Last updated 09/05/2022

internet bill with wifi symbols

There is also a limited Community Fibre deal for 3,000 Mbps fibre, however this is limited to only 150 sign-ups as the provider is trialling its rollout. If you are able to grab this limited Community Fibre deal via the website, you will get ultra-fast 3,000 Mbps fibre and a free Zyxel WiFi 6 router. At the time of writing, the offer is still available and is priced at just £50 a month on a 24 month contract.

TV & Broadband Deals For You

18-month contract

Fast Fibre Broadband £20.50 /month plus £9.99 P&P

Easy Sign Up

  • FREE router
  • Average download speed of 38 Mbps
  • Fast Fibre Internet straight to your doorstep
Phone 01704 468005

12-month contract

Fast Fibre Broadband £24.95 /month plus £8.95 P&P

Easy Sign Up

  • FREE router and installation
  • Average download speed of 38 Mbps
  • 4x faster than basic internet
Phone 01704 468005

24-month contract

Fast Fibre Internet £30.49 /month plus £12.95 P&P

Easy Sign Up

  • Perfect for binge-watching and gaming
  • Average download speed of 35 Mbps
  • UK based customer care & support
Phone 01704 468005

12-month contract

Superfast Fibre Broadband £21.50 /month plus £9.99 P&P

Easy Sign Up

  • FREE router and installation
  • Average download speed of 63 Mbps
  • 6x faster than basic internet
Phone 01704 468005

12-month contract

Superfast Fibre Broadband £27.95 /month plus £8.95 P&P

Easy Sign Up

  • FREE router and installation
  • Average download speed of 63 Mbps
  • 6x faster than basic internet
Phone 01704 468005

24-month contract

Superfast Fibre Broadband £35.49 /month plus £12.95 P&P

Easy Sign Up

  • The best choice for large households
  • Average download speed of 63 Mbps
  • UK based customer care & support
Phone 01704 468005

18-month contract

Basic ADSL Internet £17.50 /month plus £9.99 P&P

Easy Sign Up

  • Basic option for light internet use
  • Average download speed of 11 Mbps
  • UK-based online and phone support
Phone 01704 468005

18-month contract

Basic ADSL Internet £18.95 /month plus £8.95 P&P

Easy Sign Up

  • FREE router and installation
  • Average download speed of 11 Mbps
  • Free Loyalty Discount Club worth at least £50
Phone 01704 468005

24-month contract

Basic ADSL Internet £21.99 /month plus £12.95 P&P

Easy Sign Up

  • Affordable option for light internet use
  • Average download speed of 10 Mbps
  • UK based customer care & support
Phone 01704 468005

18-month contract

£9.99 router delivery then £44.98 /month 12 Months of Amazon Prime Included

Hassle-free Sign Up

  • 70+ TV Channels, Apps and Radio
  • Includes 1 year of Amazon Prime FREE
  • Average download speed of 67 Mbps
Phone 01704 468005

18-month contract

£9.99 delivery & £30 installation then £39.98 /month Faster Fibre with TV Deal

Easy Sign Up

  • Fast Fibre Internet 3x faster than basic internet
  • Comes with TV Box and 1 Year FREE Amazon Prime
  • All-in-one Fast Internet & Great TV Deal
Phone 01704 468005

Community Fibre Student Discount

If you’re a student in London, Community Fibre might just be the best option for you. You can choose from four different speed options and you get a cheaper rate when you choose the 75 Mbps option. Here’s all the benefits of the Community Fibre student discount deal:

  • Four speed options from 75 Mbps to 1,000 Mbps
  • Three months free
  • No set up costs
  • No cancellation fees
Community Fibre Student Deals
75 Mbps Fibre 150 Mbps Fibre 500 Mbps Fibre 1,000 Mbps Fibre
Average download and upload speed 75 Mbps 150 Mbps 500 Mbps 920 Mbps
Router Included Linksys Dual-Band Wi-Fi Router Linksys Tri-Band Wi-Fi Router Linksys Tri-Band Wi-Fi Router Linksys Tri-Band Wi-Fi Router
Free Installation        
Cancellation Fee        
Expected Wi-Fi Speed 75 Mbps 150 Mbps 250-450 Mbps 400-650 Mbps
Price per month (12M deal) £22 £25 £38.50 £50

Last updated 09/05/2022

To take advantage of the Community Fibre Student discount deal, you just only need to send a copy of your student ID to Community Fibre for verification before your installation.

Community Fibre TV

television and remote control

Whilst Community Fibre doesn’t have its own TV network, like Sky, it does offer you the opportunity to bundle your package with Netgem TV. From £10 a month you get:

  • 210+ live channels including Freeview!
  • 35+ apps
  • Premier Sports included (worth £12.99/month)
  • 40,000 hours of on-demand content
  • Choice of add-ons (BT Sport, Rakuten TV, BritBox, hayu, etc)
  • Unlimited Mobile TV
  • 4K TV box included (worth £149)

However, you don’t need to be a Community Fibre broadband customer to enjoy the benefits of Netgem TV. You can sign up directly with Selectra without switching your broadband provider. You can also consider other TV Packages or Streaming Options that are best for you.

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Access more than 250 channels with Netgem TV!

Call our Netgem TV team and unleash your TV.

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Community Fibre Router

router

Being an ultra-fast fibre broadband provider, the Community Fibre router is a top-of-the-range Linksys Velop router with Intelligent Mesh™ technology. These routers offer an almost flawless Wi-Fi experience and are future-proofed with Wi-Fi 6 technology.

  • Better speed: The Linksys Velop router can handle speeds up to 2.2 Gbps.
  • Better WiFi: Six internal antennas and high-powered amplifiers, assures you of the best possible signal for your home.
  • Stylish design: Specially designed to look great in any location around your home, you won't want to hide your router behind your TV any more!
  • Tri-band: Linksys Velop Tri-band Intelligent Mesh router uses three channels to ensure maximum coverage speed.
  • Linksys app: Manage your Wi-Fi network remotely with the Linksys Smartphone app.

If you’ve got Community Fibre Broadband, or broadband from another provider, you can always run a speed test to see if you’re getting the speed you were promised. Our Speed Test Guide allows you to run and speed test and gives some useful tips on getting faster speeds.

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