Cuckoo Broadband: Deals, Reviews and Contact

If you’re considering switching to Cuckoo Broadband then our complete guide will help you to decide if this provider is right for you. From Cuckoo Broadband reviews to contact and even the latest Cuckoo Broadband deals, you’ll be able to make the right choice when it comes to your internet needs.

Who Are Cuckoo Broadband?

Cuckoo Broadband, also known as Cuckoo Internet is an ISP (Internet Service Provider) start-up founded in 2019 and began providing service to its first customers in May 2020. Its main aim is disrupting the broadband market in the UK. Started with seed funding of just £470,000, and more recently in April 2021, it raised £4.3 million to fund its future growth. The provider is backed by eight investors.

Cuckoo Broadband co-founder Alexander Fitzgerald previously worked for Bulb Energy helping the energy supplier grow to 1.5 million customers. He was inspired to start Cuckoo Broadband out of frustration with BT when his father was facing numerous difficulties with his BT Broadband connection.

The broadband market is broken and consumers are being ripped off every day. The importance of fast, reliable and affordable broadband has come into sharper focus with millions of people working from home over the past year. We’re excited that this funding will enable us to help tens of thousands of people across the country make their broadband simple, for good.

So who owns Cuckoo Broadband? According to its crunchbase profile, Cuckoo Broadband is privately owned with .

Cuckoo Broadband Review

For a relatively new broadband provider, Cuckoo Broadband has managed to pick up some excellent reviews across the web. On consumer review site Trustpilot, this broadband provider has an average rating of 4.1 out of 5 with the majority of its customers praising Cuckoo Broadband on its connection speeds and customer service.

The few Cuckoo Broadband reviews from dissatisfied customers on Trustpilot appear to focus on the stability of the Cuckoo Broadband connection with customers reporting intermittent connection issues.

Can’t recommend them enough. Flawless connection even at their lower-end broadbands. Implementation and after sale care and customer service are one of the best I’ve had. Very happy we’ve trusted Cuckoo.

Fast delivery and even faster broadband! Really good experience.

I am very impressed with the speed and service from Cuckoo. Almost nobody knows them as they are a new established company. I gave them a chance and also invited one of my friends to join as well. She is also very happy with the service. Thank you Cuckoo.

I gave you 1 star because I have lost the internet 3 or 4 times and I have not been long with your company.

The internet has been poor and going off on intervals poor connection for a few hours at a time sometimes and I can't even get in contact with anyone.

Cuckoo Broadband Deals

Cuckoo Broadband is built on simplicity, for this reason Cuckoo Broadband deals are simple, easy and include line rental as part of the advertised price.

1. Choose your speed
2. Choose a rolling or 12 month contract

So how much can you expect to pay for a Cuckoo Broadband deal? Let’s take a look at what the options are:

Then you have your contract options. Unlike a lot of other broadband providers in the UK, with the exception of providers like Direct Save Telecom, Cuckoo Broadband deals offer a rolling contract option, meaning you’re not locked-in and can cancel at any time. Alternatively you can choose a 12 month contract.

So should you choose a rolling contract or a 12 month contract when signing up to a Cuckoo Broadband deal? Well, it really depends on your needs. For example, students going to university might benefit from a rolling contract to avoid charges during summer holidays or if you’ve just arrived in the UK from overseas and are here for a short period of time for work. For most other cases, a 12 month contract would work out better.

We should point out that there’s a £60 setup fee for customers that choose the rolling contract. Likewise, the exit fee for cancelling early on a 12 month contract is also £60.

Does Cuckoo Broadband Offer TV Deals

At the time of writing, Cuckoo Broadband doesn’t have any TV options - they only provide an internet service. However, if you want a great value TV service then we would recommend checking out the award winning Netgem TV who offer more than 210 live channels and 50,000+ hours of on-demand content for as little as £10 a month when you sign up through Selectra.

How Do I Contact Cuckoo Broadband?

Cuckoo Broadband claims to offer a 100% UK based support team who are “eggsperts” in broadband, capable of quickly solving your problems. At the time of writing, Cuckoo Broadband states on its website that replies to its support channels can take up to 48 hours and can solve most issues within three days.

To contact Cuckoo Broadband, you have only two options:

1. Email
2. Post

Getting in touch with Cuckoo Broadband via telephone isn’t an option unless you have an existing issue that Cuckoo broadband are aware of.

When you do get in touch with Cuckoo Broadband, make sure to include the following information to ensure your case is dealt with as quickly and smoothly as possible:

• Full Name
• Email address
• Full address of where Cuckoo broadband is installed
• Mobile phone number OR the last two digits of bank account used to pay Cuckoo

Cuckoo Broadband Login

To manage your account you will need to use your Cuckoo Broadband login. You will need to have registered using your email address. This broadband provider uses a magic link for its Cuckoo Broadband login. Instead of remembering a password, you only need to enter your email address on the Cuckoo Broadband login page and the provider will send you an email with a link to click.

After you click the link, it will take you directly to your account page where you can manage all aspects of your Cuckoo Broadband account such as:

• View your bills
• Change your billing cycle
• Make one-off payments
• View your order progress
• View your personal referral link

I’ve forgotten the email address I use for my Cuckoo Broadband Login Don’t worry, you can use the contact form on the Cuckoo Broadband website to request help. Though the provider will require some personal information about your account to verify you are the account holder.

Cuckoo Broadband Router

The Cuckoo Broadband router is the Technicolour DWA0122. This particular router is discreet and user friendly. This router has the following features:

• Five ethernet ports to connect device physically
• 2.4 and 5 GHz Wi-Fi to ensure fast and strong connections
• WPS (Wi-Fi Protected Setup) to make connecting from your mobile device quick and easy

How do I Set Up My Cuckoo Router?

That depends on which Cuckoo Broadband plan you’ve chosen. Whilst the Cuckoo Broadband router will be the same, there are a few small differences to set up your Cuckoo router.

Even if you’ve received your Cuckoo router, you will need to wait until your scheduled go-live date before you can set it up. You can check your Cuckoo Broadband go-live date in your customer portal using your Cuckoo Broadband login.

Once you’ve finished setting up your Cuckoo Broadband router, we recommend you run a speed test to check you’re getting the promised speeds.

Read more articles about Cuckoo Broadband

How To Contact Cuckoo Customer Service and Support

Cuckoo Broadband -  02/08/2022

How To Contact Cuckoo Customer Service and Support