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Direct Save Contact Number, Email and Complaints

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Direct Save Contact Number Header

If you need to get in touch with Direct Save Telecom, you’ve come to the right place. In this guide, we’ve listed all the ways you can contact the provider including the Direct Save contact number and email address. You can also find out how to write to Direct Save Telecom or the steps you need to make a complaint. Keep reading to find the best contact method for you.

Direct Save Contact Number

Direct Save Contact Number Telephone

The Direct Save contact number is one the easiest ways to contact this broadband provider. Rather than having several contact numbers, Direct Save Telecom has just one number to call. With this Direct Save contact number you will be able to get through to its sales department, get technical support or speak to Direct Save Telecom customer service. In the table below you will be able to find which option you need to press for each department, along with its opening hours.

Direct Save Contact Number
Department Phone Number Choose Option Opening Hours
Sales 01923 709 709 Option 1 Monday to Friday 9am to 8pm
Weekends 9am to 5pm
Technical Support 01923 709 709 Option 2 Monday to Friday 8am to 8pm
Weekends 9am to 5pm
Customer Service & Billing 01923 709 709 Option 3 Monday to Friday 8am to 8pm
Weekends 9am to 5pm

Last updated: 23/05/2022

Direct Save Telecom Callback

Direct Save Telecom Customer Service headset

If you don’t want the hassle of calling the Direct Save Telecom number, you can request a callback from the Direct Save Telecom website. This option is only available to existing customers, but you can get help in the following areas:

  • Billing and Payments
  • Customer Services
  • Technical Support
  • Upgrades

You can also choose the day and time you’d like to receive the callback from Direct Save Telecom customer service, this can be Monday to Sunday from 9am to 7:30pm. The callback service is offered in 15 minute blocks, and the provider will try to call you on or as close to the time as possible that you select.

However, getting a callback from Direct Save Telecom isn’t as simple as it should be. There isn’t a specific page on its website that you can visit, nor is there a button to press. The only way we were able to find the Direct Save callback option was by visiting the contact page of its website and sitting patiently for a few moments until a pop-up appears with the option - the time it takes for the pop-up to appear can vary from a few seconds to several minutes.

Direct Save Telecom Email Address

Laptop to send a Direct Save Telecom Email

Whilst Direct Save Telecom doesn’t have a customer service email, you can use the form on its website to get in touch with the provider by email. Once you have submitted the form, Direct Save Telecom customer service will get back to you via the email address you provided.

When sending a message through the contact form, you will need to provide the following information:

  • Contact name
  • Email address
  • Telephone number
  • Mobile number
  • Reference number (if you have one)
  • Department you’d like to contact (Billing/Upgrades/Tech Support/etc)
  • Your message

After you fill out this information, you must type the security code text, also known as a Captcha to make sure you’re not a robot, then press ‘Submit’. Whilst Direct Save Telecom doesn’t say how quickly they will get back to you, it's normally expected that you’ll receive a reply within a few days at most. For that reason, only use the form if your enquiry isn’t urgent or time sensitive.

Write To Direct Save Telecom

Write a letter to Direct Save Telecom

Another way is to contact Direct Save Telecom by post. Whilst this method is without a doubt the slowest method to get in touch with the provider, it is still an option. However, we’d only recommend writing to Direct Save Telecom if your query is non-urgent. If you’ve decided to send a letter to Direct Save Telecom, then you can send it to this address:

Direct Save House
Unit 2 Century Court
Tolpits Lane
WD18 9RS

Direct Save Telecom Complaints

Investigate a Direct Save Telecom Complaint

If you’ve had less than satisfactory service from Direct Save Telecom, you might want to make a complaint. In this section we will look at the process to make a Direct Save Telecom complaint so you can hopefully get any problems resolved as smoothly as possible.

The first step to making a Direct Save Telecom complaint is to raise it with the provider's customer service team. They will be happy to listen and try to resolve the issue right away. If they cannot, it will be logged in the system and passed to a team leader or manager to review.

You can call the Direct Save Telecom Complaints Team on 01923 709 709 or if you prefer to send your complaint in writing you can do so to the following address:

Direct Save House
Unit 2 Century Court
Tolpits Lane
WD18 9RS

Once your Direct Save Telecom complaint has been reviewed, the provider will contact you with its resolution. This might happen within a few days or a couple of weeks, depending on the severity of your complaint. If after four weeks your Direct Save Telecom complaint hasn’t been dealt with, you can request that it be escalated to the Operations Director.

Your Direct Save Telecom complaint can be escalated by phone on the standard Direct Save contact number, or by emailing [email protected].

Should your Direct Save Telecom complaint not be resolved after eight weeks, you can escalate your complaint to a third party for an external review. It is also possible to do this in less than eight weeks, provided Direct Save Telecom has sent you a ‘deadlock letter’, this means that both Direct Save Telecom and yourself have been unable to resolve the complaint.

To have your complaint reviewed externally, you will need to get in touch with the Ombudsman for Telecommunications. Below are the various ways you can contact it.

If you’re getting in touch with the Ombudsman by phone, you should know that its opening hours are Monday to Friday from 8am until 8pm and Saturday from 9am until 1pm.

What does the Ombudsman do? The Ombudsman handles the most serious complaint against Energy Suppliers, Broadband Companies and Mobile Providers. They are independant and the decisions they make are binding towards the supplier and providers. You can read more about what they do in our Guide to the Energy Ombudsman.

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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