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Premium altnet, symmetric gigabit

Hyperoptic UK

A London-built independent altnet that runs its own XGS-PON Full Fibre straight into the home, mostly in apartment blocks across UK cities. Symmetric speeds up to 1 Gbps, prices that undercut BT and Sky on the same tier, and a Trustpilot score around 4.5 / 5, genuinely high for a UK ISP. This page covers the current deals, customer service and an honest read of what real customers say in 2026.

See Hyperoptic deals Check your postcode

At a glance

Founded 2011 in London Own XGS-PON FTTP, not Openreach 1 Gbps symmetric top speed Trustpilot 4.5+ / 5 (~52k)

Founded

2011

London-based independent altnet

Homes passed

~1.9M

Own XGS-PON fibre, mostly UK cities

Top speed

1 Gbps

Symmetric: 1000 down AND 1000 up

Trustpilot

4.5+ / 5

Across ~52,000 customer reviews

About

Who is Hyperoptic?

Registered as Hyperoptic Ltd, the company was founded in 2011 by Boris Ivanovic and Dana Tobak with a single idea: instead of leasing the Openreach copper line that everyone else used, build a brand-new fibre network directly into the buildings where people actually live. That meant going block by block, negotiating wayleaves with landlords and installing XGS-PON optical splitters in the basement of each apartment block.

Fifteen years later, that approach has reached around 1.9 million UK premises, mostly in London, Manchester, Birmingham, Bristol, Leeds, Liverpool, Sheffield, Glasgow and Edinburgh. Coverage is heavily building-specific: one apartment block can be live while the block next door is not. From Q1 2026, Hyperoptic also resells Openreach FTTP wholesale to extend its addressable footprint by roughly 1 million more homes, but the symmetric-gigabit headline product still runs only on its own network.

Hyperoptic is regulated by Ofcom, the UK communications regulator, and complaint handling falls under the Ombudsman Services: Communications alternative dispute resolution scheme.

Current deals

Hyperoptic broadband deals available now

Headline prices verified on . Every tier is symmetric, the same speed up and down, which is the differentiator vs BT, Sky and Virgin Media. Hyperoptic refreshes promos every few weeks, the live price is on hyperoptic.com.

Entry symmetric

Hyperoptic Fibre 50

Download

50 Mbps

Symmetric

Upload

50 Mbps

Same as down

£21.50 /month

24 months contract . £0 upfront

  • Equal up + down speed
  • XGS-PON fibre to the flat
  • No mid-contract CPI rises

Best for

A 1 to 2-person home that does not stream 4K but wants reliable upload

See on Hyperoptic
Best value for a family of 3 to 4

Mid-tier symmetric

Hyperoptic Fibre 150

Download

150 Mbps

Symmetric

Upload

150 Mbps

Same as down

£22.99 /month

24 months contract . £0 upfront

  • 150 Mbps each way
  • Beats most BT and Sky tiers at the price
  • Free Wi-Fi router

Best for

A family of 3 to 4 streaming HD, working from home and gaming casually

See on Hyperoptic

Heavy symmetric

Hyperoptic Fibre 500

Download

500 Mbps

Symmetric

Upload

500 Mbps

Same as down

£27.00 /month

24 months contract . £0 upfront

  • 500 Mbps each way
  • Faster upload than BT Full Fibre 900
  • Free Wi-Fi router

Best for

Households uploading large files, video-calling all day, hosting cloud back-ups

See on Hyperoptic
Symmetric gigabit, often same price as Fibre 500

Top symmetric

Hyperoptic 1 Gig

Download

1000 Mbps

Symmetric

Upload

1000 Mbps

Same as down

£26.00 /month

24 months contract . £0 upfront

  • 1 Gbps each way
  • No throttling, no fair-use cap
  • Free Wi-Fi router

Best for

Power users, large households, anyone moving 50 GB files routinely

See on Hyperoptic

Selectra is independent. Hyperoptic does not pay us to feature any of these tariffs. We list its public deals so you can compare them like-for-like with BT, Sky, Virgin Media and other altnets.

Explore

What Hyperoptic actually sells

Hyperoptic is broadband-only. There is no TV bundle, no mobile network and no Sport add-on. The whole product is symmetric Full Fibre over its own XGS-PON network.

Home broadband

Symmetric Full Fibre (FTTP) on Hyperoptic's own XGS-PON network. Four speed tiers (50, 150, 500 and 1000 Mbps), all with equal upload and download. No bundled TV or mobile.

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Business broadband

A separate B2B arm sells the same symmetric Full Fibre to small offices and apartment blocks, with business-grade SLAs, static IPs and dedicated leased-line options for bigger sites.

Open on hyperoptic.com

Customer service

UK-based phone and live-chat support, smaller call-centre footprint than the big six and consistently faster pickup times. Full complaints procedure and Ombudsman route.

Open page

Contact Hyperoptic

Customer support on 0333 332 1111, sales on 0333 332 1888. Opening hours, live chat and email below.

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Customer reviews

Full platform-by-platform review breakdown: Trustpilot (4.5+), Reviews.io, MoneySavingExpert, Uswitch and the praise vs complaint themes across them.

Open page

Coverage checker

Hyperoptic only sells where its fibre is already in the building. The postcode checker on hyperoptic.com is the only reliable way to know if you can order at your address.

Open on hyperoptic.com

Reviews snapshot

What customers actually say about Hyperoptic

Scores collected on . Unlike most UK ISPs, Hyperoptic’s public scores are consistently in the 4 to 5 star range. We show every platform and what the main opinion is on each.

Trustpilot, hyperoptic.com

4.5 / 5

~52,000 reviews

Positive overall

Genuinely high score for a UK broadband provider, well above the BT, Sky, TalkTalk and Vodafone Trustpilot pools. Recurring positives: fast and clean installs in apartment blocks, polite UK-based support agents and the rare-for-an-ISP experience of speeds that match the advertised number.

Reviews.io

4.2 / 5

~140 reviews

Positive overall

Smaller sample but consistent with Trustpilot. Customers single out the symmetric upload as the main reason they switched and would not go back to BT or Virgin Media.

Ofcom complaints data

Not listed too small

Below 1.5% market share threshold

Neutral

Hyperoptic is too small to appear on Ofcom's quarterly big-providers complaints table. That is neither a positive nor a negative signal on its own. The independent Trustpilot and Reviews.io pools fill the gap.

Uswitch broadband awards

Highly rated altnet category

Recurring winner since 2018

Positive overall

Uswitch has named Hyperoptic best for speed, best for upload and best small ISP in several recent annual rounds. Reflects the symmetric-gigabit product more than the customer-service operation, but both consistently score above the big six.

Read the full Hyperoptic review

Selectra expert verdict

Independent read, no commission shaping

Hyperoptic is, on the merits, the best home-broadband product available in the UK in 2026. The symmetric speeds, the genuinely good customer service and a Trustpilot score above 4.5 across 52,000 reviews are not common in this market. For the same money or less than a BT or Sky Full Fibre tier, you get an upload speed that is five to ten times faster, which makes a real difference for video calls, cloud back-ups, content uploads and competitive gaming.

The single deciding factor is your postcode. Hyperoptic only sells where its fibre is already in the building, around 1.9 million UK premises today. If your block is wired, it is our top pick. If it is not, the Openreach-wholesale extension from Q1 2026 may reach you, but the headline symmetric-gigabit product still runs only on Hyperoptic’s own network. The honest second-best in that case is BT or a cheaper Openreach reseller like Plusnet, both on the same physical line.

Verdict last reviewed 19 May 2026.

FAQ

Hyperoptic broadband and contracts, your questions answered

Is Hyperoptic broadband actually good?

Yes, with a postcode caveat. Where Hyperoptic is available, it is one of the best home-broadband products on the UK market: symmetric speeds up to 1 Gbps, prices that undercut BT and Sky on the same speed tier, and a Trustpilot score around 4.5 / 5 across ~52,000 reviews. The catch is coverage: Hyperoptic only serves around 1.9 million UK premises, mostly in apartment blocks in big cities. If your building is wired, take the deal. If not, you cannot order Hyperoptic and the alternative is BT, Sky, Virgin Media or another altnet.

How much is Hyperoptic per month?

As of May 2026, headline prices are around £21.50/month for Fibre 50, £22.99/month for Fibre 150, £27/month for Fibre 500 and £26/month for the 1 Gig symmetric tier on a 24-month contract. The 1 Gig is often priced at or below the 500, so picking the top tier is usually the rational choice. Promotional prices change every few weeks, always confirm on hyperoptic.com before signing.

What does symmetric speed actually mean?

Symmetric means your upload speed equals your download speed. On BT Full Fibre 900 you get ~900 Mbps down but only ~110 Mbps up. On Hyperoptic 1 Gig you get 1000 Mbps in both directions. This matters if you upload large files, host video calls, run cloud back-ups, stream as a content creator or game competitively. For a household that only streams Netflix, the upload advantage is invisible. For anyone who creates content, it is the single biggest reason to choose Hyperoptic over Openreach-based ISPs.

Will Hyperoptic raise my price during the contract?

Yes, but in a fixed, predictable way. From 2026, Hyperoptic's standard contract includes a £4 mid-contract annual increase (up from £3 in 2025), applied each April. The increase is written into the contract on day one, so there is no inflation-tracking surprise of the kind Ofcom outlawed in January 2025. If Hyperoptic ever raises the price by more than the fixed amount, Ofcom rules give you a 30-day window to leave penalty-free.

How do I check if Hyperoptic is available?

Enter your postcode and house number on the hyperoptic.com homepage. Coverage is building-specific, not just street-specific: in many cities one apartment block is live but the block next door is not. Hyperoptic also has a deal with Openreach to extend coverage to ~1 million extra homes via wholesale FTTP from Q1 2026, but the headline symmetric-gigabit product still only runs on its own network.

How do I contact Hyperoptic customer service?

The main customer support line is 0333 332 1111, open Monday to Friday 08:00 to 22:00 and Saturday to Sunday 09:00 to 20:00. Sales is on 0333 332 1888. Both are UK-based contact centres, average pickup time is below 60 seconds in independent tests, well under the BT and Sky waits.

Contact

How to contact Hyperoptic

UK-based phone and live-chat support. Independent tests put average pickup time under 60 seconds, well below the big-six average.

Existing customers

Customer support

0333 332 1111

Mon to Fri 08:00 to 22:00 . Sat & Sun 09:00 to 20:00.

New customers

Sales

0333 332 1888

Same hours as customer support. UK call centre.