Hyperoptic Broadband Deals and Review

If you want the fastest speeds available on the market, Hyperoptic broadband is the broadband for you. Offering speeds of up to 1 Gbps, in their own words “there’s no other broadband like it.”

This is true, as no other provider surpasses it, but is it worth signing up to Hyperoptic broadband? In this page, we’ll take you through its offer to help you decide.

The team behind Hyperoptic is the same one that set up Be Unlimited, which set records for superfast broadband in the UK in 2005, so they have a history of innovation.

Unfortunately, for many prospective customers, the issue won’t be whether or not it’s the right provider for you but whether or not it is available to you. Hyperoptic broadband is active only in central London, meaning that for most its superfast deals are out of reach.

If you are based in London, however, you’ll want to keep reading to find out more about the country’s fastest broadband provider.

Hyperoptic broadband deals

Hyperoptic uses Fibre to the Premises (FTTP) broadband, which means that instead of using BT’s network and then laying ordinary copper phone cables from the nearest cabinet to your home, it has its own network of fibre optic cables which it lays all the way to your door. This ensures the fastest possible speeds, which only a handful of providers come close to matching.

Far from being a niche provider for those who need only the fastest speeds, however, Hyperoptic has something to offer for several usage requirements. In this section, we’re going to take you through its offer one product at a time.

Fast broadband

Hyperoptic broadband’s slowest, cheapest package is its Fast Broadband deal. This, like all of its other packages, can be purchased with or without a phone line. You’re also able to choose between a 12-month contract and a rolling monthly deal. Here’s what you can expect from it and how much it will set you back:

Coming in as cheap as £22 a month depending on your requirements, you won’t find similar speeds to this anywhere else on the market for the price.

Its download speeds of 50 Mbps should prove enough for a small household to browse the internet and even stream videos on a couple of devices at a time. Its uploads speeds, however, fall considerably short of this, so those who place a lot of video calls or send a lot of files on the web may need a deal with a little more juice in this regard.

Don’t understand the difference between download and upload speed?Broadband providers often sell their products based on these specifications, but what do they mean? To find out everything you need to know about downloads, uploads and ping, see our guide which will set it out for you in plain English.

Superfast broadband

Hyperoptic’s next package, it’s third-quickest, is already quite the jump over what most providers offer in terms of speed. It also represents exceptional value, being not only faster but cheaper than or just as cheap as many slower packages on the market:

The price of a 12-month contract on Hyperoptic’s Superfast broadband deal is roughly equivalent to, even slightly cheaper than, the average price across major providers’ standard 36 Mbps fibre broadband deals.

When you consider that it offers download speeds that are well over 100 Mbps faster and upload speeds to match them, it’s clear to us if it’s available to you you shouldn’t think twice before choosing one of these deals over one of its competitors.

Ultrafast broadband

Hyperoptic advertises the Ultrafast deal as its best-value package. You certainly won’t find a deal as fast as this for the same price or cheaper elsewhere, and this we’ll look into and prove for you further down. Here’s what it looks like:

When compared to the only package in the UK offering speeds close to this - Virgin Media’s M350 pack -, you get considerably better value here. Virgin’s 362 Mbps speeds with a phone line will set you back £3 a month more than this and includes just weekend calls, whereas the Hyperoptic broadband deal includes evening and weekend calls.

Another thing we like about Hyperoptic’s deals is that, unlike Virgin Media and many other providers, its prices don’t automatically surge to the same extent once your contract is up. Virgin’s M350 jumps up to £59 a month once your 12-month term is up, whereas Hyperoptic’s Ultrafast deal only jumps to £53, so you’ll save in the long term as well.

Hyperfast broadband

The last of the Hyperoptic broadband packages is, quite simply, the fastest not only of theirs but of any provider’s packages on the UK market. Even so, it’s by no means the most expensive deal you’ll find. Let’s take a look at it:

*It’s not actually possible to reach these speeds via WiFi - you’ll have to plug in via an ethernet cable if you want it this fast.

It’s difficult to compare this deal for price against any other, as it doesn’t really have a competitor in terms of speed. If you want the fastest speeds you’d expect to have to fork out top dollar for it, so to us, Hyperoptic’s price of under £50 a month for a 12-month contract seems fairly modest.

In fact, it comes in cheaper than Virgin and BT deals that offer only a third of the speeds that this package offers. If you live in London and are looking for the fastest internet available to you, it’s definitely worth running your postcode through Hyperoptic’s checker to see if you can sign up.

Want to know how the above speeds are calculated?The speeds that providers advertise, as regulated by Ofcom, are the average speeds achievable by 50% of users during peak hours. Your speeds may vary slightly from these estimates, but they serve as a decent guide to which package will be best for you.

Speed test

Looking to test your broadband speed to get a sense of the difference between your current service and the improvement you could see by switching to Hyperoptic? Run our speed test to get an idea of the speeds your internet is currently working at. You can also find the Hyperoptic speed test by going to its website.

Don’t know what the speed readings mean?See our guide to broadband speed to get an idea of what your speed readings actually mean in practice and what level of performance your usage will require.

Router

If you’re lucky enough to be able to sign up to one of Hyperoptic, there are three routers available to customers. Here’s what they’re called:

• ZTE H298A
• ZTE H298N
• Tilgin HG2381

Which router you’re sent appears to depend on which deal you sign up for, as each seems to be tailored for use at a certain speed. They will also automatically download software updates and configuration changes will also happen automatically.

Want to keep your old router?You can, if you so choose, keep your old router and use that to connect to the internet instead. You’re warned, however, that Hyperoptic can’t offer you help in troubleshooting your device if you choose to do this.

When you receive your router, there’s a lot of help available on the provider’s website for getting set up. Here are the steps you should take when you receive your kit:

1. Plug the red end of your ethernet cable into the red WAN socket on top of the router, and plug the other end into the Hyperoptic socket.
2. Plug the power adaptor into the router and the mains socket.
3. Push the on/off button, which is on the top of the router - it will turn green. If the connection is live, it will then connect automatically, though this could take a couple of minutes.
4. When the Broadband and Internet lights also go green, you’re ready to use the internet - the WiFi will take a few minutes more.
5. For a wired connection, which is faster and more reliable, plug your devices into one of the four ethernet ports using the ethernet cable provided. You can also connect via WiFi, but this may be slower.
6. If you’ve signed up for broadband and phone, your phone service might take up to an hour to activate. You’ll know it has activated once the Phone light on your hub turns green - if it’s not green after an hour, try restarting.

Contact

Looking to get in touch with Hyperoptic broadband? There are quite a few ways to contact Hyperoptic depending on your issue, but if all you want to do is give them a call to discuss getting set up with a deal as a new customer, this is the number to call:

You can, of course, also browse the Hyperoptic website to find out more about its broadband deals and buy online. It has a live chat function via which you can chat to its support team 24/7 as well in case you have any questions and you don’t want to call. Should all else fail, you can email them at [email protected] or fill out the form available on their website for online queries.

Certain you need to speak with someone?If you think your issue is a fairly common one that you might be able to solve on your own, you might be able to find the answer in the Help section of the Hyperoptic website. It allows you to search for FAQs and helpful articles about common problems and solve them without having to wait for an agent to attend you.

Review

You now know pretty much all we can tell you about Hyperoptic broadband except what people actually think about its service. To get an idea of what people are saying about its service and how it compares with other providers, head over to our Hyperoptic review page.

On the face of it, Hyperoptic seems to be providing an excellent service, with a score of 4.7 out of 5 stars on the consumer review site Trustpilot. An impressive 88% of 15,769 reviewers give it the best score of Excellent on the site, which usually attracts negative reviews for the most part.

This is promising, but for the full picture see our dedicated page, which will also provide an in-depth price comparison with its competitors and help you decide if Hyperoptic really is the provider for you.

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