italk Broadband Contact Number, Live Chat & Email

Choosing an italk broadband contact number is important to get a better customer service experience. With several different channels to choose from, be it an issue with billing or broadband, a complaint, moving house or cancelling your service; it might be difficult to know how to contact italk broadband customer service. Luckily, we’re here to help you find the best method of contact for you.

italk Broadband Contact Number

The first option we will cover is the italk broadband customer service number, you should call this italk broadband contact number if you have a problem with your broadband or fibre, or when you have questions about your broadband account. Below are the best ways to contact italk broadband by phone as well as the italk broadband opening hours.

Request A Free Callback From italk Broadband

Do you want to contact italk broadband by phone, but would rather not wait on hold? If your answer is yes, then you can easily request a callback from italk broadband. When you request an italk broadband callback, you have the option to receive a call or get a reply via email.

italk callbacks are only available if you’re not already an italk customer. Existing customers of this provider will need to use the italk broadband contact number shown above.

italk Live Chat

If you don’t want to speak to this broadband provider on the phone, you can also get in touch with it by using the italk live chat. This is the easiest way to get your problem resolved as the wait time is often less than a minute. To talk with an agent through italk live chat, just follow these simple steps:

1. Visit the italk website
2. Look for the green button on the left hand side of your screen labelled Live Chat
3. Click this button and a new window will open
4. Choose from the dropdown if you’re an existing customer or would like to become a customer
5. In the next box, type your name
6. Finally click the green button labelled ‘Submit’
7. Wait for an agent to pick up your chat

In just a few moments, you will be connected to an italk live chat agent who will be able to help you with your query. You might need to provide some information about your account for verification purposes, so make sure you have the following information to hand:

• italk broadband account number
• Name of the account holder
• Installation address
• Bank account details

Depending on the nature of your inquiry on italk live chat, you might be asked to provide all, some, or none of the above information. But, it’s better to be prepared than have to run around the house looking for it if italk live chat needs it. Below is the italk live chat opening hours.

Contact italk Broadband By Email

Should your inquiry not be too urgent, it might be better to contact italk by email. Replies from the italk email can take upto 72-hours, so if your internet is not working you should call or use the italk live chat. So how do you email italk? This provider has two email addresses that you can use, one is for general enquiries and new customer questions, while the other is for existing customers who need a little more help with their account.

Below are the two email addresses you can use to contact italk broadband by email.

Write To italk Broadband

When should you write to italk broadband? That really depends on the type of query you have, perhaps you’d like to make a complaint, or would like to thank someone in customer service who went above and beyond when helping you with an issue, or maybe it’s as mundane as sending a cheque to pay a bill.

Whatever your reason for needing to write to italk broadband, you can send your written correspondence to the following address:

Unit 6 Gemini Business Centre
136-140 Old Shoreham Road
Hove, East Sussex
BN3 7BD

Remember to include as much detail as possible when writing to italk broadband, this way your enquiry can be passed on to the right team quickly. Always include your preferred method of contact, such as an email address or telephone number so the italk broadband customer service team can get back to you.

italk Complaints

Sometimes things go wrong and a problem descends into a complaint. In these circumstances, you should know how the italk complaints process works, to make sure your complaint is dealt with smoothly.

What’s good to know is that if you have an italk complaint, the provider has a clear customer complaints code to make sure it's resolved to your satisfaction. italk will always try to solve your complaint at first contact, be it through you calling them or from a callback if you’ve made a complaint in writing.

Below are the ways in which you can begin the italk complaints process.

• Telephone: 0333 210 4290
• Post: Gemini Business Centre, 136-140 Old Shoreham Road, Hove, East Sussex, BN3 7BD
• Email: [email protected]

Should your complaint need more attention, it will be passed to a manager to help resolve. This might take a few days or a week. Depending on how complex your complaint is, will determine how much investigation and time is required to come back to you with a response.

Finally, if you’re still not happy after the investigation, you can request that your italk complaint be escalated to the senior team who will investigate your complaint further and get back to you with their findings.

If after eight weeks, your complaint is still not resolved or you’re not satisfied with the outcome, you can have your italk complaint referred to CISAS who are an independent organisation that deals with complaints. You will need a deadlock letter from italk, which states that both sides (italk and you) have been unable to resolve your complaint. Once you have this, you can get in touch with CISAS by phone, email, or post.

Below are the various contact methods for CISAS.

• Telephone: 020 7520 3827
• Post: CISAS, 70 Fleet Street, London, EC4Y 1EU
• Email: [email protected]
• Fax: 020 7520 3829