Every italk phone line, sorted by topic, with opening hours, when to use it and how to get to a human fastest. Verified May 2026. Includes the customer care line, sales callback, the complaints route and the CISAS independent dispute scheme.
At a glance
At a glance
Contact
Updated 19 May 2026
Main phone directory
All italk numbers are charged at standard UK landline rate, included in most inclusive minute bundles. Tap any number to dial directly. Hours verified .
| Topic | Number | Opening hours | When to use it |
|---|---|---|---|
| General customer care | 0333 014 0001 | Mon-Fri 08:00-19:00, Sat 09:00-17:30 | First line for billing, faults, account changes |
| Customer care, alternative line | 0333 210 4290 | Mon-Fri 08:00-19:00, Sat 09:00-17:30 | Same team, second published number |
| New customer sales callback | 0330 1914 321 | Mon-Fri 08:00-19:00, Sat 09:00-17:30 | Quotes, switching, package selection |
| Complaints | 0333 014 0001 (ask for complaints) | Mon-Fri 09:00-17:30 | Formal complaint, before CISAS escalation |
| Cancellations | 0333 014 0001 (option for cancellations) | Mon-Fri 08:00-19:00 | 30-day notice, cooling-off, end of contract |
| CISAS independent dispute scheme | 020 7520 3827 | Mon-Fri 09:00-17:00 | Free Ofcom-approved ADR after 8 weeks |
| Relay UK (text emergency services) | 18000 | 24/7 | Text-based 999 / 112 for hearing-impaired |
italk numbers verified on italktelecom.co.uk. CISAS is the independent Ofcom-approved dispute scheme used after eight weeks without resolution.
Channel comparison
Given italk’s mixed reputation, the strongest single recommendation is to keep a written record of every exchange. Channels below are ranked by how reliably they generate one.
Phone calls to italk are recorded for training and quality, which means there is a record if a dispute later goes to CISAS. Call between 09:00 and 11:00 on weekdays for the shortest wait.
The chat widget sits in the bottom-right corner of italktelecom.co.uk and runs on the same hours as the phone line. Useful for quick billing questions where you want a written transcript.
Best for non-urgent enquiries that need a written audit trail, formal complaints, copies of bills, cancellation notices. Reply normally arrives within a few working days.
italk, Unit 1 Gordon Mews, Gordon Road, Portslade, BN41 1HU. Use Royal Mail Signed For for legal notices, cancellations and complaints headed for CISAS. Expect 10 working days for a reply.
Email and online channels
Use the channels below for written enquiries and for escalation if italk does not resolve your case at first contact.
Bills, package, online payments
Working hours, fastest text channel
Written audit trail, few-day reply
Service notices, lighter queries
Free Ofcom-approved ADR after 8 weeks
Report mis-selling and cold-calling
Use the address below for formal complaints, cancellation letters and legal notices where you need proof of posting. Royal Mail Signed For gives you a tracked delivery record which can be evidence if your complaint later goes to CISAS.
Always include your account number, installation address, a daytime phone number and an email so the team can route your letter and reply without an extra round of correspondence. Keep a dated copy of everything you send.
Step by step
italk’s code of practice requires a written reply within 5 working days. The CISAS route exists for the cases that drag on past eight weeks, and it is free for you.
Start with customer care on 0333 014 0001 or email [email protected]. italk’s code of practice commits the team to acknowledge complaints quickly and respond in writing within 5 working days.
If the first agent cannot fix it, ask explicitly for the case to be logged as a formal complaint and request the reference number. Write it down with the date, the agent’s name and a brief summary of what was agreed.
If italk has not resolved your complaint within 8 weeks, or has issued a deadlock letter sooner, take it to CISAS, the Ofcom-approved Communications and Internet Services Adjudication Scheme. The service is free of charge to consumers and binding on italk if you accept the outcome.
Save chat transcripts, call dates, agent names and the complaint reference. CISAS, Ofcom and Citizens Advice all rely on this paper trail when deciding the case. For nuisance or cold-call issues, log a parallel report with the ICO.
CISAS can be reached at cedr.com/consumer/cisas, on 020 7520 3827 or by email at [email protected].
FAQ
The main italk customer care number is 0333 014 0001, open Monday to Friday 8am to 7pm and Saturday 9am to 5:30pm. It handles broadband faults, billing, account changes, moving home and cancellations. italk also publishes a second customer care line on 0333 210 4290 which routes to the same team. For new orders, the sales callback line is 0330 1914 321.
0333 numbers are standard UK numbers, charged at your provider’s normal landline rate, the same as 01 or 02 numbers. They are almost always included in inclusive minute bundles on home phone and mobile contracts, so most callers pay nothing extra. They are not premium-rate numbers.
To cancel, call italk customer care on 0333 014 0001 or write to italk, Unit 1 Gordon Mews, Gordon Road, Portslade, BN41 1HU. Notice of 30 days is normally required and an early termination charge may apply if you are still inside the minimum term of your contract. Inside the first 14 days of the contract you can cancel for free under the consumer cooling-off rules.
italk’s code of practice commits the team to acknowledge complaints quickly and respond in writing within 5 working days once a senior agent has reviewed your case. If the issue is not resolved within 8 weeks, or italk issues a deadlock letter, you can escalate to CISAS for free.
italk is a member of CISAS, the Communications and Internet Services Adjudication Scheme run by CEDR and approved by Ofcom. You can refer your unresolved complaint to CISAS on 020 7520 3827 or [email protected] after 8 weeks or once italk issues a deadlock letter. italk is not a member of the Communications Ombudsman, so an Ombudsman case will not progress.
If you receive a cold call from someone claiming to be italk (or implying a BT connection), do not give out any bank, account or address details. Hang up, then check your number is registered with the Telephone Preference Service. You can report unwanted marketing calls to the Information Commissioner’s Office and complain to italk directly on 0333 014 0001 if a third-party affiliate is calling on the brand’s behalf.
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