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Contact KCOM

The main KCOM contact number is 01482 605 605. Below is every published KCOM phone line, email and postal address for Hull, East Yorkshire and North Lincolnshire customers, plus the full complaints route via the Communications Ombudsman. All numbers verified May 2026 against kcom.com.

Call 01482 605 605 Report an outage

At a glance

Main number: 01482 605 605 24/7 faults on 151 Business: 0800 9155 777 (freephone) Hull HQ, HU1 3RE

Residential phone lines

Every KCOM number you might need at home

All residential numbers are Hull 01482 landlines. Calls are charged at your standard UK landline rate and are normally included in inclusive minutes bundles. The faults short code 151 is free from any KCOM landline.

Department Number Opening hours Use for
Main switchboard 01482 605 605 Mon to Fri 8am to 7pm Routes you to the right team
Customer service and sales 01482 602 555 Mon to Fri 8am to 7pm, Sat 9am to 1pm Account, billing, new orders
Technical support 01482 606 101 Mon to Fri 8am to 8pm, weekends 8am to 6pm Router, Wi-Fi, email setup
Landline and broadband faults 151 or 01482 602 151 24/7, including bank holidays Free from KCOM landlines
Automated bill payment 01482 604 706 24/7 automated Card payment IVR

Source: kcom.com/home/contact-us. Numbers and hours verified May 2026.

Outages and faults

Reporting a KCOM outage or broadband fault

KCOM’s 24/7 faults line is one of the few residential customer-service teams in the UK telecoms market that runs out of hours. Use it for any total loss of service, do not wait for office hours.

Open 24/7, every day

151 / 01482 602 151

Dial 151 from any KCOM home phone, or 01482 602 151 from a mobile or non-KCOM landline. The team will log a fault ticket round the clock, including weekends and bank holidays, and dispatch the local Hull engineering team for line faults.

  • Total loss of broadband or landline service.
  • Damaged Lightstream ONT or external fibre cable.
  • Cream-box / wall socket physically pulled out or damaged.
  • Suspected area-wide outage in Hull or East Yorkshire.

Office hours only

Technical support, 01482 606 101

Use technical support on 01482 606 101 (Mon to Fri 8am to 8pm, weekends 8am to 6pm) for slow speeds, intermittent drop-outs, router resets, Wi-Fi range and KCOM email problems. Anything that does not amount to a total loss of service is handled here.

  • Slow speeds when the service is still working.
  • Router and Wi-Fi configuration questions.
  • KCOM email account setup or password reset.
  • Smart home and device connectivity issues.

Business contacts

KCOM Business phone numbers

KCOM Business uses a single freephone number, 0800 9155 777, with IVR options for each team. Business technical support is one of the few 24/7 lines in the directory, reflecting the cost of an outage for Hull SMEs.

Business department Number Hours Notes
Business sales and upgrades 0800 9155 777 Mon to Fri 8:30am to 5pm Freephone, IVR option 1
Business technical support 0800 9155 777 24/7, 365 days IVR option 2
BusinessCare and account changes 0800 9155 777 Mon to Fri 8:30am to 5pm IVR option 5
Digital switchover migrations 01482 310 700 Mon to Fri 8:30am to 5pm Analogue to digital landline

Source: kcom.com/business/contact-us. IVR options verified May 2026.

Post

KCOM postal address

Send written correspondence, formal complaints and cancellation notices to the KCOM registered office in central Hull. Use recorded delivery for anything that may end up at the Communications Ombudsman, so you have proof of posting.

KCOM

37 Carr Lane
Hull
HU1 3RE
United Kingdom

KCOM also operates a secondary office at Kingston House, Salvesen Way, Hull, HU3 4XQ, but customer correspondence should still be addressed to Carr Lane.

Complaints route

From KCOM to the Communications Ombudsman

Because Hull customers cannot easily switch ISPs, the complaints route matters more here than in any other UK region. After 8 weeks without resolution, you can escalate for free to the Communications Ombudsman, which is KCOM’s sole Ofcom-approved ADR scheme. KCOM does not use CISAS.

1

Raise the complaint with KCOM

Phone customer service on 01482 602 555, use the live chat on kcom.com, or email [email protected]. Ask the advisor to log a formal complaint and request the reference number in writing.

2

Acknowledgement and first response

Under KCOM's Ofcom-approved Code of Practice, the provider aims to acknowledge your complaint and resolve it within 10 calendar days. Ask for written updates so you have a paper trail.

3

Escalate to Customer Experience

If the first response does not resolve the issue, request an escalation to the KCOM Customer Experience team and a deadlock letter if you intend to take it further.

4

After 8 weeks, go to the Ombudsman

Once 8 weeks have passed (or you have a deadlock letter), escalate for free to the Communications Ombudsman on 0330 440 1614 or via commsombudsman.org. KCOM uses the Communications Ombudsman as its sole Ofcom-approved ADR scheme, NOT CISAS.

5

Binding decision and possible award

The Ombudsman investigates free of charge and issues a binding decision on KCOM, with possible awards of up to £10,000. KCOM is required to comply with the outcome.

Communications Ombudsman, free escalation

Post

Communications Ombudsman, P.O. Box 730, Warrington, WA4 6WU

FAQ

KCOM contact questions, answered

What is the main KCOM phone number?

The main KCOM contact number is 01482 605 605, which routes you through to the right team via the switchboard. For residential customer service and sales direct, call 01482 602 555 (Mon to Fri 8am to 7pm, Sat 9am to 1pm). For faults dial 151 or 01482 602 151, open 24/7. Business customers use the freephone line 0800 9155 777.

Is the KCOM contact number free to call?

KCOM’s residential numbers are 01482 Hull landline numbers, charged at your standard UK landline rate and normally included in any inclusive minutes bundle. The business line 0800 9155 777 is freephone from UK landlines and mobiles. The faults short code 151 is free from any KCOM landline.

Can I contact KCOM outside Hull?

You can call any KCOM number from anywhere in the UK, but the residential service is only available inside the Hull, East Yorkshire and North Lincolnshire footprint. If your postcode is outside that area, KCOM will tell you to choose an Openreach-based provider. See our UK broadband providers guide for alternatives.

How do I report a KCOM broadband outage?

For a total loss of service, call 151 from a KCOM landline or 01482 602 151 from any other phone. The faults line is staffed 24/7 and will log a ticket even outside office hours. Check the KCOM service-status page on kcom.com first for known regional incidents.

What if KCOM does not resolve my complaint?

After 8 weeks without resolution, or once KCOM issues a deadlock letter, you can escalate for free to the Communications Ombudsman on 0330 440 1614 or via commsombudsman.org. KCOM does not use CISAS, the Communications Ombudsman is its sole Ofcom-approved ADR scheme.

What is the KCOM head office address?

Customer correspondence goes to KCOM, 37 Carr Lane, Hull, HU1 3RE, the registered office and the building that houses KCOM’s flagship Hull store. Send formal complaints or cancellations by recorded delivery so you have proof of posting.