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Mid-tier Openreach ISP, Doncaster HQ

Origin Broadband UK

A Yorkshire-based independent UK ISP founded in 2011, with an estimated 30,000 to 50,000 residential and small-business customers. Origin resells the Openreach network with a strong SME focus, UK-based phone support and competitive Full Fibre pricing. This page covers current deals, contact lines and an honest read of what real customers say in 2026.

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At a glance

Founded 2011 in Doncaster, Yorkshire Network: Openreach FTTC + FTTP ~30,000 to 50,000 UK customers UK customer support, SME specialism

Founded

2011

Doncaster, South Yorkshire HQ

Customer base

~30 to 50k

Small to mid-tier UK ISP

Network

Openreach

FTTC and FTTP resold

Trustpilot range

Mid-low

2.0 to 3.0 typical band

About

Who is Origin Broadband?

Origin Broadband is an independent UK internet service provider founded in 2011 and headquartered in Doncaster, South Yorkshire. It serves an estimated 30,000 to 50,000 residential and small-business customers, which places it firmly in the small-to-mid tier of the UK ISP league, between the alt-net challengers and the big four (BT, Sky, Virgin Media, TalkTalk).

Origin does not own its own physical network. It rents capacity from Openreach, the BT-owned wholesale network that supplies most UK ISPs. The Openreach line into a customer’s home is the same regardless of which retailer sells it. What differs is the contract, the router, the pricing and the customer-service experience.

The brand has a real SME specialism as part of its identity: a dedicated business arm offers broadband, leased-line uplinks and small-business voice services on commercial-grade contracts. This is one of the reasons small businesses in Yorkshire and the north of England often shortlist Origin when comparing against bigger names.

Origin Broadband is regulated by Ofcom, the UK communications regulator, and unresolved complaints can be escalated to the Communications Ombudsman alternative dispute resolution scheme.

Current deals

Origin Broadband deals available now

Headline prices verified on . Origin adjusts promos every few weeks, so the price you see when you click through to its own site is what counts. Origin keeps upfront fees at £0 on most tiers, which is friendlier on day one than several competitors.

Entry FTTC

Origin Fibre 38

Download

36 Mbps

Average download

Upload

9 Mbps

Average

£24.95 /month

24 months . £0 upfront

  • Openreach FTTC line
  • Unlimited usage
  • UK customer support

Best for

A 1 to 2-person household with light internet needs

See on Origin
Best value for most homes

Mid FTTC

Origin Fibre 67

Download

67 Mbps

Average download

Upload

18 Mbps

Average

£27.95 /month

24 months . £0 upfront

  • Openreach FTTC line
  • Wi-Fi router included
  • Unlimited usage

Best for

A family of 3 to 4 streaming HD and working from home

See on Origin

Full Fibre 150

Origin Full Fibre 150

Download

150 Mbps

Average download

Upload

30 Mbps

Average

£29.95 /month

24 months . £0 upfront

  • Openreach FTTP line
  • Wi-Fi router included
  • Unlimited usage

Best for

Streamers, hybrid workers and small households on a Full Fibre street

See on Origin

Full Fibre 500

Origin Full Fibre 500

Download

500 Mbps

Average download

Upload

70 Mbps

Average

£36.95 /month

24 months . £0 upfront

  • Openreach FTTP line
  • Wi-Fi router included
  • Unlimited usage

Best for

Four or more people gaming, 4K streaming and video-calling all day

See on Origin

Selectra is independent. Origin Broadband does not pay us to feature any of these tariffs. We list its public deals so you can compare them like-for-like with other providers.

Explore

What Origin Broadband actually sells

Origin sits between a pure-consumer ISP and a small-business specialist. Below is each product line and what it really is in 2026.

Home broadband

Standard FTTC fibre and, in eligible postcodes, FTTP Full Fibre over the Openreach network. Typically sold on 24-month contracts with a Wi-Fi router included.

Open page

Business broadband

Origin has a real SME focus, with a dedicated business arm offering broadband, leased-line uplinks and small-business voice. Different contracts and SLAs than the residential range.

Open page

Home phone

Optional landline add-on with inclusive UK call packages. Sold on top of the broadband bundle rather than as a default.

Open page

Contact Origin

Customer service, business sales, faults and complaints phone lines, plus opening hours and the Communications Ombudsman escalation route.

Open page

Reviews snapshot

What customers actually say about Origin Broadband

Scores collected from each platform on . We show every score we could verify and explain what each one really means.

Trustpilot, originbroadband.com

2.5 / 5

Several thousand reviews

Mixed

A mixed pool. Positive reviews praise UK-based phone support, fair monthly pricing and a willingness to handle SME customers who do not interest the big four. The dominant negative themes are occasional billing errors, slower issue resolution than larger ISPs and a less-polished website experience.

Ofcom complaints, broadband

Not separately reported small ISP

Below volume threshold

Mixed

Origin Broadband does not have enough UK customers to appear in Ofcom's quarterly complaints league table. The same status as most small alt-net ISPs, and not a quality signal in either direction.

MoneySavingExpert forum

Mixed forum sentiment

Dozens of threads

Mixed

MoneySavingExpert threads describe Origin as a credible budget alternative to the big four, especially for households who value a UK-based call centre. Recurring caution: read the contract for the mid-contract price rise and exit fees, the same advice that applies to every small UK ISP.

Reviews.io and Google Reviews

Mid small sample

A few hundred reviews

Mixed

Smaller samples that broadly track the Trustpilot tone. Positive reviewers highlight competitive Full Fibre pricing and friendly Yorkshire-based support. Negative reviewers highlight friction on cancellation or after a billing mistake.

Read the full Origin Broadband review

Selectra expert verdict

Independent read, no commission shaping

Origin Broadband is a decent mid-tier value pick on the Openreach network. It is small enough to feel like a personal provider, with a UK-based call centre in Doncaster, but big enough to carry real Full Fibre tiers and a credible business arm. The headline pricing is competitive across FTTC and FTTP, and the £0 upfront on most tiers is a friendlier day-one footprint than several competitors who load a setup fee on top.

The honest weakness is the same as for most small UK ISPs: the public review score is mid-low rather than reassuring (around 2.5 / 5 on Trustpilot), and the customer-service polish lags the bigger brands when something goes wrong. If your friends or neighbours in Yorkshire or the north of England already recommend Origin and you value a smaller, UK-based provider, it is a fair pick. If you have no local recommendations and you want the same Openreach line with a stronger public service track record, Plusnet usually wins the maths on customer-service data.

Verdict last reviewed 19 May 2026.

FAQ

Origin Broadband, your questions answered

Is Origin Broadband a good provider?

Origin Broadband is a mid-tier independent UK ISP that resells the Openreach network. It is a credible budget alternative to the big four (BT, Sky, Virgin Media, TalkTalk), especially for households who value a UK-based call centre and a smaller, more personal provider. The physical broadband connection is the same Openreach line that BT and Plusnet also sell, so speed and reliability are not where Origin stands or falls. Public review scores sit in the mid-low band (around 2.0 to 3.0 on Trustpilot), which is broadly typical for a small UK ISP and well below market leaders like Plusnet.

How much does Origin Broadband cost?

As of May 2026, entry FTTC plans start around £24.95 a month, mid-tier FTTC around £27.95 a month, Full Fibre 150 around £29.95 a month and Full Fibre 500 around £36.95 a month. All on 24-month contracts. Origin tends to keep upfront fees at £0, which is friendlier than several competitors on day one. The annual mid-contract rise is a fixed pound-and-pence figure written into your contract.

Does Origin Broadband do business broadband?

Yes. Origin has a real SME focus as part of its identity: a dedicated business arm offers broadband, leased-line uplinks and small-business voice services on commercial-grade contracts and SLAs that are separate from the residential range. This is one of the reasons small businesses in Yorkshire and the north of England often shortlist Origin when comparing against bigger names.

How do I contact Origin Broadband?

The main Origin Broadband customer-service line is 0330 024 5777. Full directory, opening hours and the formal complaints route are on our Origin contact page.

Can I leave Origin Broadband without an exit fee?

Yes, in two situations. First, in the last 30 days of your minimum term, you can switch without an exit fee. Second, if Origin raises the price by more than the fixed amount written into your contract, Ofcom rules give you a free 30-day window to leave penalty-free. Outside those windows, expect to pay the remaining monthly fees on the contract.

Is Origin Broadband related to any larger ISP?

No. Origin Broadband is an independent Yorkshire-based ISP, unrelated to BT, Sky, Virgin Media or TalkTalk. It rents capacity on the same Openreach physical line that BT also uses, but the contract, support, billing and pricing are entirely separate. Reviews and complaint figures for the big four do not apply to Origin.