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Plusnet TV is no longer sold

Plusnet TV: what to do instead

Plusnet discontinued its TV service years ago and now sells broadband only. If you want TV alongside a Plusnet line in 2026, your real options are BT TV, NOW, Sky Stream or Freeview / Freely. Here is what each one actually costs and which suits a Plusnet broadband customer best.

Status: discontinued

Plusnet stopped selling TV years ago

Plusnet TV was a small IPTV add-on attached to broadband contracts. It was discontinued for new customers some years back as streaming services took over and BT Group consolidated its TV strategy under the BT TV brand. There is no current sign-up page for Plusnet TV, and there will not be one again.

The good news: a Plusnet broadband line is enough to give you better TV than the old Plusnet IPTV box did, just through different apps and services. Below are the four realistic options, ranked by what most Plusnet broadband customers actually pick in 2026.

Alternatives

The four realistic TV options for a Plusnet broadband line

All four work on a normal Plusnet broadband line. The right choice depends on whether you want live sport, on-demand shows, full Sky, or just the basics for free.

BT TV

Add-on packs from ~£12 a month

Same group, same Openreach line

BT TV is the closest thing to "Plusnet TV" in 2026, because both brands sit inside BT Group. Genuine flexibility: 30-day rolling add-on packs (Sport, Entertainment, Cinema), Freeview built in, plus Netflix, Prime Video and NOW apps on the box. The downside is that you need a BT broadband line to take it, not a Plusnet line, so switching cost matters.

NOW

Membership packs from £6 a month

Pure streaming, no contract

A Sky-owned streaming service that works on any broadband, smart TV, phone or streaming stick. Cancel any time. The Sports and Cinema passes are the headline catch (Premier League, Sky Originals, new film releases) and the Entertainment pass is the cheapest way to get Sky Atlantic shows without a Sky dish. Perfect for a Plusnet broadband customer who wants Sky-flavour content without a Sky contract.

Sky Stream

From ~£26 a month

Sky on any broadband, no dish

Sky Stream is the satellite-free version of Sky TV: a small puck that plugs into the back of your TV and works on any broadband (including Plusnet). 18-month contract, full Sky channel list, Sky Glass discount add-ons available. The expensive option but the closest thing to "full Sky" without changing broadband provider.

Freeview / Freely

£0 a month

Free, no internet needed

If your TV is from the last 10 years or so, it has Freeview built in. Plug it into the aerial and you have BBC, ITV, Channel 4, Channel 5 and 70+ free channels with no subscription. Freely is the new IP-based version launched in 2024, streaming the same live free channels over your broadband, no aerial required. Often all the live TV a Plusnet broadband customer actually needs.

Legacy Plusnet TV customers

Anyone who signed up for Plusnet TV before discontinuation may still see the line item on their bill or have an old set-top box at home. The simplest way to find out where you stand:

  1. 1 Call 0345 140 0200 (existing customers line) and quote your account number from any recent bill.
  2. 2 Ask the agent to confirm whether the TV service is still active and whether it is still being billed.
  3. 3 If it is no longer active but you are still being billed, request a backdated refund. Plusnet has a clear policy on retro-billing errors and the Sheffield team is generally fair on them.
  4. 4 If you have a legacy Plusnet set-top box you no longer use, the call-centre agent will tell you whether to return it or recycle it locally. Plusnet has not chased boxes for years, but the official answer should come from them.

Your broadband line is unaffected by anything that happens to the legacy TV account, the two are billed separately.

FAQ

Plusnet TV, your questions answered

Why did Plusnet stop selling TV?

Plusnet quietly closed its TV service to new customers years ago, after the launch of streaming services like Netflix, Amazon Prime Video and NOW made small ISP-bundled IPTV products commercially unattractive. The strategy was to focus on what Plusnet does best: good-value Openreach broadband with a UK call centre. BT Group, which owns Plusnet, now sells all of its bundled TV under the BT TV brand instead.

I had Plusnet TV before. What happens to my account?

Legacy Plusnet TV customers, where Plusnet has not already migrated them off, should call 0345 140 0200 to confirm the current state of their package. Plusnet will tell you whether you are still being billed for TV, whether the service is still running, and what options you have for replacement. The broadband line continues unaffected regardless.

Can I add BT TV to a Plusnet broadband line?

No. BT TV needs to sit on a BT broadband line, not a Plusnet one, even though both brands are owned by BT Group. If you want BT TV, you need to switch broadband from Plusnet to BT first. The good news is that the physical Openreach line does not change, so the switch is generally smooth, but you will lose Plusnet’s lower price.

What is the cheapest way to watch TV on a Plusnet broadband line?

Freeview (free over an aerial) or Freely (free over the internet, on any modern smart TV) for live TV, plus a single streaming subscription you can cancel any time (Netflix, NOW or Prime Video) if you want on-demand shows. Total cost: typically £6 to £15 a month, depending on which service you pick. Cheaper than any ISP TV bundle on the market.

Do I need a TV licence on a Plusnet line?

Yes, the TV licence rules are the same whatever your broadband provider. If you watch or record live TV on any channel (or BBC iPlayer for any content, on demand or live), you need a current TV Licence. The licence is £174.50 a year for colour TV in 2026. Streaming services that are not live TV (Netflix, Prime Video, Disney+) do not require a licence on their own.