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Plusnet TV: YouView and BT Sport from Plusnet

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A well-known broadband provider, you might not be aware that Plusnet now also provides customers with TV packages when they sign up for certain broadband products. This has only been the case since 2015 when it entered into partnerships with YouView TV and BT Sport to offer their products alongside its fibre broadband deals.


In this page, we’re going to take you through everything you need to know about Plusnet TV - how to get it, how much it costs, and everything that comes with it. Let’s get started:


Plusnet TV

The first thing to note about Plusnet’s TV packages is that they’re only available to Plusnet Fibre customers. If you’re a Plusnet broadband customer signed up to basic broadband, you’re not eligible for any of its TV add-ons. If you are, however, Plusnet has two main packages to offer you in the TV department: YouView from Plusnet and BT Sport. Let us take you through them:

Plusnet’s YouView add-ons

Fibre customers looking to get their TV services alongside their internet with Plusnet have two set-top boxes to choose from. There’s not a lot to separate them, but the one detail that does is a biggie - which one you go for will depend on whether you want to record TV. Here are all the details for both boxes:

YouView box YouView+ box
£5 per month £5 per month
£6.99 upfront fee £57.99 upfront fee
18-month contract 18-month contract
 Entertainment pack, BT Sport Lite & 70 Freeview channels  Entertainment pack, BT Sport Lite & 70 Freeview channels
 Pause & rewind live TV  Pause & rewind live TV
 Record 150 hours of HD or 300 of SD  Record 150 hours of HD or 300 of SD

You’ll notice that the record function is the only real difference between the two boxes in terms of functionality - there is, of course, also the much heftier upfront fee that you pay for YouView+. We would still say that, given that the monthly cost for both is the same, it’s worth forking out in the beginning. After all, who doesn’t want to record things nowadays?

But just what will I be able to watch for a fiver a month, you ask? As the table would suggest, it doesn’t differ at all between the two packages. Both come with a base package that includes the YouView Entertainment Pack and Freeview as standard. Here’s a rundown of the channels and services included in it:

  • Entertainment pack: Animal Planet, Crime + Investigation, CNN, Comedy Central, Discovery Channel, E!, Eurosport, Eurosport 2, History, Investigation Discovery, MTV, Vice, Syfy, TLC, Universal, Alibi, Gold, W, National Geographic, Nat Geo Wild, Lifetime, and BT Sport 1.
  • Freeview: BBC 1, BBC 2, BBC 3, BBC 4, BBC News, CBBC (and +1 channels); ITV, ITV 2, ITV 3, ITV 4, ITVBe (and +1 channels); Channel 4, Channel 4+1, E4, E4+1, More 4, Film4, Film4+1, Channel 5, 5*, 5 USA, Dave, Pick TV, Really, Yesterday, Drama, Challenge, Food Network UK, Sky News, Al Jazeera English, and several others plus music, radio, and certain HD channels.
  • TV on-demand: BBC iPlayer, All 4, ITV Hub, My5 are all available to watch with a YouView box. Netflix, Amazon Prime Video and NOW TV are also available, but you need a subscription with them to watch.

This may not quite cut it for many TV-hungry households, or simply for households with kids to keep entertained. For this reason, Plusnet TV customers have the option of a few extra channel packs that can be added to the basic YouView package. Here are the packs on offer, including how much they cost per month to add and what channels they give you access to:

Entertainment Plus Pack Kids Pack HD Pack
£3 per month £3 per month £3 per month
Comedy Central Extra, Discovery Science, Discovery Turbo, Eden, H2, Movies 24, MTV Classic, MTV Music, TCM, VH1 Boomerang, Cartoon Network, Cartoonito, Disney Channel, Disney Junior, Disney XD, Nickelodeon, Nick Junior, Nick Jr. Too, Nick Toons Over 20 HD channels, including BT Sport 1 HD, (BT Sport 2 HD, BT Sport 3 HD, BT Sport // ESPN HD)*, CNN HD, Comedy Central HD, Dave HD, Discovery HD, Eurosport HD, Nat Geo HD, Vice HD

*These are only included for customers signed up to the BT Sport from Plusnet add-on, about which you can find out more details further down the page.

Television

This gives households that want to add a bit more content to their deal the option to add it for what is, we think, a reasonable extra cost - particularly when compared to the extras offered by, say, Sky TV. The little ones, in particular, will be happy with the extra channels available in the Kids Pack. The one downside, we think, is that the number of extra channels included in the Entertainment Plus Pack is scant - the number of movie channels is limited, particularly when you compare it with Sky’s offer.

We wouldn’t blame you, then, if you were still left hoping for a little more in terms of TV content. If you’re a sports fan, however, we’re still yet to arrive at the add-on you’ll be wanting to hear about - let’s get to it:

Plusnet’s BT Sport add-on

Those looking for all the biggest sporting action from their TV package are able to do so through Plusnet TV by adding BT Sport to their deal. Once you’ve got your YouView package, you can include it just like you would add the Kids Pack or HD Pack - it will, however, cost you a bit more.

The BT Sport Pack will set you back an extra £10 a month and will add the following channels to the standard YouView pack (which already comes with BT Sport 1): BT Sport 2, BT Sport 3, BT Sport // ESPN, and BoxNation. Here’s everything you can watch across all these BT Sport channels:

  • Live UEFA Champions League & UEFA Europa League
  • 52 exclusive live Premier League matches per season
  • Up to 24 exclusive live FA Cup matches per season
  • 30 exclusive live Scottish Premiership matches per season
  • Live Bundesliga and Ligue 1 matches
  • World, European, British and Commonwealth boxing title fights
  • All 69 televised Premiership Rugby matches, plus 35 exclusively live Champions Cup games
  • WTA Tennis
  • MotoGP, World Rally Championship and IndyCar Series
  • MLB fixtures
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Fans of almost all sports will find something to keep them entertained here, particularly football, rugby and boxing fans. When paired with the YouView package, you’ll also receive both Eurosport channels, so you’ll be able to watch sports to your heart’s content. You’ll also be able to watch on the go from your mobile or tablet, as the BT Sport Pack also gives you access to the BT Sport app.

The BT Sport app allows subscribers to stream all their BT Sport channels in HD on the go via their smartphones and tablets (available for Android and iOS), as well as video highlights, news, results and fixtures, and more. Users can do this not just in the UK, but all over the EU’s 27 member countries. Here’s a full list of its features:

  • Stream BT Sport 1, BT Sport 2, BT Sport 3, BT Sport // ESPN & BoxNation
  • HD quality
  • Enhanced Player gives users control over highlights, camera angles, VR360, and more (can be used for football, rugby, MotoGP and boxing)
  • Catch-up on-demand on all BT Sport programmes
  • Exclusive video clips (highlights, interviews, etc.)
  • Sports news coverage
  • Fixtures, results, and league tables available to view
  • Seven-day channel listings

All you need to access this is WiFi or enough data to view - remember, though, that streaming will eat up a tonne of data, so be careful about how often and for how long you do it on 4G. Just download the app either in the App Store or Google Play Store and use the details given to you when you sign up, which should be the same as your Plusnet account details.

For all the information on BT Sport for Plusnet customers, see the Plusnet website.


Plusnet TV reviews

So you know what you’d be getting from a Plusnet TV package, but will you be happy with it? It’s a difficult one to answer without experience, so we’ve trawled through online customer reviews to see what current subscribers think of the service they’re getting.

Man facepalming

Ratings for Plusnet as a whole (which tend to focus on broadband and phone) are very poor on the customer review site Trustpilot - it gets a TrustScore of just 1.4 out of 5 stars, with over 80% of customers giving it the worst rating of Bad. It doesn’t bode well for your Plusnet Broadband service, but how are they doing for TV specifically? Not many reviewers narrow their reviews down to TV specifically, but the impression whenever it does come up is no better:

Shockingly bad. Net drops out often, slow speeds, tv channels break up.

Apart from this, it is Plusnet’s customer service that gets the most flak from disgruntled users, which bodes as badly for TV customers as it does for broadband and phone. You do, of course, also have to be a broadband customer to sign up for Plusnet TV, so it would be little consolation to you even if its TV service was immaculate.

For the full picture on Plusnet’s online reviews, see our Plusnet reviews page (link coming soon).


Plusnet TV contact

If you’re having trouble with your Plusnet TV pack(s) and want to get in touch with someone who can help, you can call Plusnet’s customer support line on the number below:

Blue telephone

Plusnet TV Customer Support Please check with your provider if you don't know how much a call will cost. From the UK: 0800 432 0200 From abroad: +44 345 140 0200 *Monday to Sunday: 7.30am-10pm

When you call, make sure you have your Plusnet username and password to hand - you’ll need it to identify yourself. You can also go to the Plusnet website and access its online chat function, though it doesn’t always seem to be available. For full details on how to contact Plusnet about issues with TV, broadband and phone, or mobile, see our Plusnet contact page (link coming soon).


Plusnet TV FAQs

We’re now going to answer some commonly asked questions about Plusnet TV to hopefully help you avoid going to the trouble of calling Plusnet (a notoriously tricky process) on the phone:

Which TV-on-demand players can I use?

You can access free on-demand players like BBC iPlayer, ITV Hub, All 4 and My5 through your YouView box. You can access pay ones such as Netflix, Amazon Prime Video and NOW TV as well, but you’ll need to have an account with them - it doesn’t come with your package. To sign up for these pay services, you’ll have to go to their respective websites, after which you’ll be able to sign in and watch content via your TV.

I’ve already got a YouView box, can I use my own?

You can’t, we’re afraid. You can only use the box sent to you by Plusnet if your deal is through them - so there’s no getting out of the hefty upfront payment for the YouView+ box, unfortunately.

Can I have access to the YouView app?

You most definitely can. With the YouView app, all subscribers can access the TV guide and YouView+ customers can schedule recordings on the go. Full details on the app’s functions can be found on the YouView website.

Can I change my Plusnet TV package after signing up?

You certainly can. All you need to do is go to the ‘My Channel Pack’ section of the Plusnet website and choose the one you want. Once you’ve added your pack, you’ll be able to start watching within 24 hours, and after removing one it will remain available until your next bill comes - you have to keep it for at least a month!

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