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Budget Openreach ISP with landline focus

Pop Telecom UK

A small independent UK ISP that resells the Openreach network with a strong landline-plus-broadband focus. Pop Telecom often appears in cheap-deal listings, but the contract small print and the customer-service experience matter as much as the headline price. This page covers current deals, contact lines and an honest, cautious read of what real customers say in 2026.

See Pop Telecom deals Contact Pop Telecom

At a glance

Small UK ISP, Openreach-based Sells broadband + landline + cloud voice Consumer and SME customers Main contact: 0345 871 4000

Network

Openreach

FTTC and FTTP resold

Bundle focus

Phone + BB

Landline-heavy product mix

Trustpilot range

1.5 to 2.5

Low to mid-low band

Customer profile

Consumer + SME

Small UK retail user base

About

Who is Pop Telecom?

Pop Telecom is a small independent UK internet service provider. It does not own its own physical network: it rents capacity from Openreach, the BT-owned wholesale network that also supplies BT, Plusnet, Sky, TalkTalk and most other UK ISPs. The Openreach line into your home is the same regardless of which retailer sells it. What differs is the price, the contract, the router and the customer-service experience.

Pop Telecom’s product mix leans more heavily on the landline than most modern competitors. Its main residential range bundles broadband with a home-phone line and inclusive UK calls (evenings, weekends or anytime). The company also runs a small business arm offering a hosted cloud voice VoIP product to micro-businesses and home offices.

Pop Telecom is regulated by Ofcom, the UK communications regulator, and unresolved complaints can be escalated to the Communications Ombudsman alternative dispute resolution scheme.

Current deals

Pop Telecom broadband and phone deals

Headline prices verified on . Pop Telecom adjusts promotional prices and setup-fee waivers regularly, so the price you see when you click through to its own site is what counts. Read the contract small print on exit fees and the annual price rise before you sign.

Entry FTTC

Pop Telecom Fibre 38

Download

36 Mbps

Average download

Upload

9 Mbps

Average

£23.99 /month

24 months . Setup fee may apply

  • Free UK landline calls evenings/weekends
  • Openreach FTTC line
  • Anytime UK call add-on available

Best for

A 1 to 2-person household with light internet needs and an active landline

See on Pop Telecom
Best value for most homes

Mid FTTC

Pop Telecom Fibre 67

Download

67 Mbps

Average download

Upload

18 Mbps

Average

£26.99 /month

24 months . Setup fee may apply

  • Free landline weekend calls
  • Openreach FTTC line
  • Unlimited usage

Best for

A family of 3 to 4 with HD streaming and occasional home working

See on Pop Telecom

Full Fibre (where live)

Pop Telecom Full Fibre 150

Download

150 Mbps

Average download

Upload

30 Mbps

Average

£29.99 /month

24 months . Setup fee may apply

  • Openreach FTTP line
  • Free evening + weekend landline calls
  • Unlimited usage

Best for

Streamers, hybrid workers and small households on a Full Fibre street

See on Pop Telecom

Selectra is independent. Pop Telecom does not pay us to feature any of these tariffs. We list its public deals so you can compare them like-for-like with other providers.

Explore

What Pop Telecom actually sells

Pop Telecom is broadband-first but the landline is still very much part of the offer. Below is each product line and what it really is in 2026.

Broadband

Standard FTTC fibre and, in eligible postcodes, FTTP Full Fibre over the Openreach network. Typically sold on 24-month contracts with a landline bundled in.

Open page

Home phone

Pop Telecom remains one of the small ISPs that still leans on the landline. Plans bundle line rental and call inclusive packages (evenings, weekends or anytime).

Open page

Cloud voice

A hosted VoIP product aimed at micro-businesses and home offices. Sold separately from the consumer broadband range, with multi-extension and call-recording options.

Open page

Contact Pop Telecom

Phone lines, opening hours, complaints procedure and the Communications Ombudsman escalation route.

Open page

Reviews snapshot

What customers actually say about Pop Telecom

Scores collected from each platform on . Pop Telecom sits at the lower end of the Trustpilot scale for UK ISPs, so we surface that honestly rather than pick the flattering number and ignore the rest.

Trustpilot, poptelecom.co.uk

2.0 / 5

Several thousand reviews

Mostly negative

The dominant complaints are about hidden setup fees, mid-contract price rises and friction at cancellation. Positive reviewers mention a low headline monthly price for FTTC and a UK-based call centre.

Ofcom complaints, broadband

Not separately reported small ISP

Below volume threshold

Mixed

Pop Telecom does not have enough UK broadband customers to appear in Ofcom's quarterly complaints league table. Absence from the table is not a quality signal in either direction.

Money-saving forums

Cautious forum sentiment

Dozens of threads

Mostly negative

Pop Telecom regularly appears in cheap-deal aggregator pages, but forum members repeatedly warn new joiners to read the contract carefully for exit fees, line rental terms and rolling renewal clauses.

Reviews.io and similar

Mixed mid-low band

Smaller sample

Mixed

Mid-low ratings overall, weighted by post-cancellation reviews. People who never had a fault or a price-rise dispute are usually quietly satisfied with the headline broadband speed.

Read the full Pop Telecom review

Selectra expert verdict

Independent read, no commission shaping

Pop Telecom is a budget Openreach reseller with a heavier-than-average focus on the landline. The physical broadband connection it sells is the same Openreach line that BT, Sky, Plusnet and the alt-nets sell, so the speed and reliability questions are not where this provider stands or falls. The questions that matter are pricing transparency, contract terms and how customer service handles things when they go wrong, and the public review record here is mid-low rather than reassuring.

Our cautious verdict: treat the headline price as the start, not the finish. Before signing, read the contract for the exact monthly price rise written in, the cancellation procedure, any setup or early-termination fees, and whether the landline is mandatory in your chosen tier. If those terms still work for your household, Pop Telecom can be a perfectly serviceable budget pick. If you want the same Openreach line with a more reassuring complaints track record, Plusnet or a larger alt-net are usually the safer comparison.

Verdict last reviewed 19 May 2026.

FAQ

Pop Telecom broadband and contracts, your questions answered

Is Pop Telecom a good broadband provider?

Pop Telecom is a small Openreach-based ISP whose headline FTTC and Full Fibre prices often look attractive on comparison sites. The catch sits in the small print: 24-month contracts, mid-contract price rises, line-rental rules and exit fees that some customers say they did not expect. The connection itself is the same Openreach line that Plusnet, Sky and BT also sell. If the deal works for you and you read the contract carefully, it can be a fair budget option. If you want a hands-off experience with strong customer service, larger providers like Plusnet tend to score better on Ofcom and Which? data.

How much does Pop Telecom broadband cost?

As of May 2026, entry FTTC plans start around £23.99 a month, mid-tier FTTC around £26.99 a month and Full Fibre 150 around £29.99 a month, all on 24-month contracts. Setup or activation fees may apply. Always check the live Pop Telecom website for the price valid the day you sign, and read the contract for the annual mid-contract rise written into it.

What contracts does Pop Telecom offer?

Pop Telecom mostly sells 24-month broadband contracts. There is no rolling monthly option on the main residential range. The annual mid-contract price rise is now a fixed pound-and-pence figure (Ofcom rules from 2025), but it is still a rise, and it is buried in the contract small print, so read it before you sign.

How do I contact Pop Telecom?

The main Pop Telecom customer-service line is 0345 871 4000. Full directory, opening hours and the formal complaints route are on our Pop Telecom contact page.

Can I leave Pop Telecom without an exit fee?

Yes, in two situations. First, in the last 30 days of your minimum term, you can switch without an exit fee. Second, if Pop Telecom raises the price by more than the fixed amount written into your contract, Ofcom rules give you a free 30-day window to leave penalty-free. Outside those windows, expect to pay the remaining monthly fees on the contract.

Is Pop Telecom the same as BT or EE?

No. Pop Telecom is an independent small UK ISP, unrelated to BT, EE or Plusnet. It rents the same Openreach physical line that BT also uses, but the contract, support, billing and pricing are entirely separate. Reviews and complaint figures for BT do not apply to Pop Telecom.