For reference only: Post Office Broadband closed to new customers in 2021. The packages below are no longer for sale.
Post Office Broadband had three packages when sign-ups closed in 2021: Standard Broadband (11 Mbps ADSL2+), Fibre Broadband (38 Mbps FTTC) and Unlimited Fibre Broadband (67 Mbps FTTC). No Full Fibre tier was ever offered. Every line is now run by TalkTalk.
At a glance
At a glance
Closed packages
Reference, 19 May 2026
Historical line-up (2021)
For reference only. These tariffs cannot be ordered today. The prices below are the final published Post Office Broadband headline rates before sign-ups closed.
Entry ADSL (legacy)
Download
11 Mbps
Average
Upload
1 Mbps
Average
12 months contract, no longer available
Technology
ADSL2+ over copper line
The basic standard-broadband package, marketed to homes that did not need fibre. Closed to new sign-ups in 2021.
Fibre (legacy)
Download
38 Mbps
Average
Upload
9 Mbps
Average
12 months contract, no longer available
Technology
FTTC over Openreach / TalkTalk wholesale
The main fibre tier. Average headline speed 38 Mbps, real-world speeds depended heavily on distance from the cabinet.
Top fibre (legacy)
Download
67 Mbps
Average
Upload
17 Mbps
Average
12 months contract, no longer available
Technology
FTTC over Openreach / TalkTalk wholesale
The fastest tier ever sold under the Post Office Broadband brand. No Full Fibre (FTTP) option was ever launched.
Source: final Post Office Broadband tariff published before the 2021 sale to Shell Energy. Prices and speeds are reference data, not current offers.
Where you stand
Four common situations for anyone whose broadband service started life under the Post Office Broadband brand.
A small number of legacy direct debits still reference the original Post Office brand during the TalkTalk migration. The service itself is now a TalkTalk product. Call TalkTalk on 0345 172 0088 to confirm your account migration status and switch to TalkTalk-branded billing.
You are on the transitional Shell brand. TalkTalk acquired Shell Energy Broadband in 2023 and is migrating all customers to TalkTalk. Your line still works the same way, but support and account-management is now via TalkTalk.
You are fully migrated. Your contract terms, package and customer-service routing are now TalkTalk standard. The Post Office Broadband brand is no longer associated with your account.
If you switched away to BT, Sky, Virgin Media, Plusnet or an alt-net before or during the migration, none of the chain applies to you. You owe nothing to the Post Office, Shell Energy or TalkTalk beyond any unpaid final bill from the time you left.
Network history
Post Office Broadband never owned a network. Understanding which wholesale provider was underneath at each point in time is the easiest way to see why the brand could not keep up with Full Fibre.
| Period | Underlying network | Technology and top speed |
|---|---|---|
| 2003 to 2012 | BT Wholesale (later Openreach) | ADSL, up to 8 Mbps |
| 2012 to 2021 | TalkTalk Wholesale (LLU) | ADSL2+ up to 24 Mbps, FTTC up to 67 Mbps |
| 2021 to 2023 | TalkTalk Wholesale, retailed by Shell Energy | FTTC up to 67 Mbps (no change in product) |
| 2023 to present | TalkTalk Wholesale, retailed by TalkTalk | FTTC, plus TalkTalk Full Fibre on upgrade |
No Full Fibre (FTTP) product was ever sold under the Post Office Broadband brand. To upgrade to a fibre-to-the-home line today, switch to TalkTalk Full Fibre or to any other Openreach or alt-net provider in your area.
FAQ
No. Post Office Broadband stopped accepting new customers in 2021. The brand was sold to Shell Energy Broadband and the customer book has since migrated to TalkTalk. There is no live order page, no postcode checker and no new-customer phone line.
The product line topped out at 67 Mbps FTTC fibre. The three tiers in the final 2021 catalogue were Standard Broadband (11 Mbps ADSL2+), Fibre Broadband (38 Mbps FTTC) and Unlimited Fibre Broadband (67 Mbps FTTC). Post Office Broadband never sold Full Fibre (FTTP), which is one of the reasons the brand could not stay competitive after 2020.
Originally BT’s wholesale network. From 2012 onward, the Post Office moved its lines to TalkTalk’s wholesale (LLU) platform. After the 2021 sale to Shell Energy, lines stayed on TalkTalk wholesale. After TalkTalk acquired Shell Energy in 2023, customers became full TalkTalk retail accounts on the same wholesale infrastructure.
Yes. The physical line did not change when the brand was sold. What changed is the contract holder, the bill and the support routing. Service continuity was maintained through both transitions (Post Office → Shell Energy 2021, Shell Energy → TalkTalk 2023). If you are getting bills from any of the three, your line is live.
Switch. The legacy Post Office tariff was uncompetitive when it closed in 2021 and is more so now. Even staying within the TalkTalk family, you can typically save 20% by signing a fresh TalkTalk contract instead of carrying on with the migrated legacy plan. Outside TalkTalk, Plusnet offers the same Openreach line at a lower price and consistently better complaints record. If Full Fibre is live at your address, BT, Sky and the alt-nets are faster on the same street-level cabling.
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