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Post Office Contact Number and Opening Times

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Looking to switch broadband provider, or have a query and need a Post Office contact number? We’ll take you through the options available to you for getting in touch on this page, including the numbers to call, login information, and when and where you can stop by a branch to talk to a real human being about it.


Post Office Broadband Contact Number

If you’re not yet a customer but you’re looking for a Post Office Broadband contact number so you can chat with an agent about deals and potentially signing up, you can call the number below to get through to the Sales and Moving Home team. This number is also the number to call if you’re already a customer and looking to move home and take your Post Office broadband deal with you.

Blue telephone

Post Office Contact Number for Broadband Sales and Moving Home
Please check with your provider if you don't know how much a call will cost.
0800 092 0514
*Lines open Monday to Saturday, 8am - 8pm; Sundays 9am - 8pm (closed on bank holidays)

If you don’t need to speak with an agent, you can simply go to the Post Office’s website to browse broadband and home phone deals, where you can check each deal’s features and availability in your area.

If any questions arise, you can put them to the website’s online chat function, which is automated but will put you through to a live chat agent from 9 am - 5 pm, Monday to Friday if needs be.

Post Office Broadband and Home Phone Support contact numbers

If you’re already a Post Office Broadband and Home Phone customer and you have a query about your account, you want to report a fault or make a complaint about its service, you’ll need to contact the company via a different number. Here it is:

Blue telephone

Post Office Contact Number for Broadband and Home Phone Support
Please check with your provider if you don't know how much a call will cost.
0345 600 3210
*Lines open Monday to Saturday, 8am - 8pm; Sundays 9am - 6pm

Again, if you’d rather not call up and wait for someone to attend you, you can access the online chat function. If your query is a simple one you’ll be fine using the automated chat, but you’re also able to get through to an agent between 9 am and 5 pm on weekdays.

If there’s no rush, you also have the option to fill in the Post Office’s Broadband and Home Phone enquiry form on its website. This will save you having to wait around on the phone or in front of your computer to get connected to an agent.

By leaving your full name, customer number, some information about your issue and a way of contacting you, you can get someone to look at your issue while you go about your day - an agent will contact you by the means you’ve chosen when they’re free.

Post Office customer care

It may be that you don’t need to get in touch with anyone at all. If your issue is a common enough one, you may be able to go to the Customer Care area of the Post Office website and consult its Frequently Asked Questions (FAQs) section.

Among its FAQs are questions are:

  • Questions about the Post Office’s broadband ‘Home Checks’ and how to do them
  • Tips on how to deal with dips in connection and poor broadband speed
  • Info about Home Phone packages and the discount for calls to ‘Loved Ones’
  • Help for when you want to move home

Post Office Broadband login

To manage your Post Office Broadband and Home Phone account without having to call or go to a branch, simply log in online via the Post Office website - once there, you can perform the following actions from your laptop or desktop at home:

  • Check your bill and see the money you owe
  • Make payments
  • Set up a direct debit
  • View and print your bills
  • Keep track of how much you use and spend
  • Keep track of your orders
  • Upgrade your package
  • Add calls packages and features to your plan
  • View and manage Post Office emails
  • Choose to do away with paper bills and get them online instead
  • Add or make changes to the 10 loved ones’ numbers on which you get a discount
  • Download F-Secure SAFE to receive your free trial (if you’re signed up to broadband)
  • Submit a ‘problem ticket’ if you’re having trouble with your phone or broadband connection

To log in, just head to the Post Office’s account management page on its website and enter your username (which is your Post Office email) and the password you chose when you signed up. If you’ve forgotten your password, you’ll need your username, date of birth, account number and postcode. If you’ve forgotten your username, you’ll just need your date of birth, account number and postcode.

The website looks a bit dated but there’s certainly a handy list of functions to be getting on with in terms of handling your account, though how well it works is difficult to find out as there is no app with reviews of the account management tool specifically. The fact that there’s no app in itself is discouraging and makes it doubtful that you’ll be able to manage anything from your mobile for now.

Post Office Opening Times

With Post Offices so prevalent throughout the UK - it claims that 99.7% of the UK lives within three miles of one - you may simply decide its more convenient to drop into your local branch. You’ll be pleased to know that, since its separation from Royal Mail in 2012, the Post Office has added over 200,000 extra opening hours to its service and many branches are now open over the weekend as well as during the week.

There is no consistent timetable that all branches keep to, however - some open as early as 6 am and some close as late as 11 pm, and there are now even 24-hour branches open in some parts of the country. Here are the opening hours for selected main branches in areas across the UK:

Post Office branch Opening times
Ilford 9 am - 5.30 pm
Brixton 9 am - 6 pm
Peckham 9 am - 5.30 pm
Croydon 9 am - 5.30 pm
Leeds 9 am - 5.30 pm
Bath 8.30 am - 6 pm
Sutton 9 am - 5.30 pm
Glasgow 9 am - 5.30 pm
Exeter 8.30 am - 5.30 pm
Reading 8.30 am - 6 pm
Cambridge 9 am - 5.30 pm
Crawley 9 am - 6 pm
Lancaster 8.30 am - 5.30 pm
Stratford 8 am - 7 pm
Yate 9 am - 5.30 pm
Milton Keynes 9 am - 6 pm
Leicester 8 am - 6.30 pm
Oxford 9 am - 5.30 pm
Woking 9 am - 5.30 pm
Sheffield 8.30 am - 5.30 pm
Luton 9 am - 5.30 pm
Basingstoke 8.30 am - 5.30 pm
Chiswick 9 am - 7.30 pm
Peterborough 8.30 am - 7 pm
Consett 9 am - 5.30 pm
Guildford 8.30 am - 6.30 pm
York 9 am - 5.30 pm

Bear in mind also that these may not be the closest branches to you, and that opening times in smaller branches are more flexible so they may stay open later. To find out when your local Post Office is open you’ll have to check via the Post Office Branch Finder.

Post Office Finder

World in hands

The branch finder not only allows you to pinpoint the nearest five branches (or more, if you choose) to your home, it also tells you each one’s exact opening hours.

The way it works is you type in your postcode and your address will be zoomed in on on the map with the nearest branches pinned. They will then appear in a numbered list on the sidebar with their full addresses and opening hours alongside them.

The finder works extremely well and makes it easy to know where to go and when you’re able to. Simply head over to the Post Office’s website and you’ll find all the information you need in a couple of clicks.

Post Office Contact Number for Press Inquiries

If you’re a member of the press looking to get in touch with the Post Office about a corporate matter rather than a consumer one, you can call its Press Office on 0207 012 3456 or shoot them an email at pressoffice@postoffice.co.uk.

These are the press team’s general details, while each member of the team has their own personal details listed on the media centre section of the Post Office’s corporate site.

Also to be found in the Post Office media centre is a news feed with the latest updates, a bank of Post Office corporate images and videos, and a bank of important and public corporate documents.

Social media

Prefer trying to contact the Post Office via its social media channels? It could be a more effective means of communication, as in recent years the increased public visibility of complaints on social media has made providers conscious of the importance of appearing attentive to their customers’ issues.

Though it perhaps hasn’t proven to be the most modern of providers, having quite a dated website and no mobile app to speak of for broadband, it is surprisingly active on at least one of its social media channels.

Its Facebook seems to be all but dormant, while its social media team seems to be exceptionally active on Twitter - responding to customers’ tweets as they come in to address technical and other issues, usually diverting them to the Customer Care email.

In case you want to try them via a few different channels, here’s a list of links to all its accounts:

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