Shell Broadband Login: How to Access Your Account
In this Shell Broadband login guide we’ll show you how to login to your Shell Energy Broadband account to manage your account easily. There are so many things you can do with a Shell Broadband login, so keep reading to find out everything you need to know.
What Is a Shell Broadband Login?
A Shell Broadband login is what you need to be able to manage your Shell Broadband account online. With a Shell Broadband login, amongst other things, you will be able to:
- View your bills
- Update your personal details
- Change billing information
- Make payments
- Upgrade and change your service
- Switch between multiple accounts
- And more…
Having a Shell Energy Broadband login is necessary if you don’t want to Contact Shell Energy Broadband each time you want to make a change to your account or even just check an old bill.
Is There An App For Shell Broadband? Unfortunately not, whilst there is an app for Energy Customers, it isn’t compatible with Broadband accounts at the moment and Shell hasn’t mentioned anything about upgrading the app or introducing a separate app for its broadband customers. For now, you can manage your Shell Broadband account via a Web Browser.
How Do I Set Up An Online Shell Account?
All Shell Broadband customers have a Shell Broadband login, it will have been created for you when you joined this Broadband Provider. You should first check your email inbox to find the "welcome email" as that will have details of your username and password.
If, like most people, you have several email addresses, check each one systematically for the welcome email which will have been sent around the same time you joined or Switched Your Broadband to Shell Energy. And don’t forget to check the spam or junk mail in case it got placed there unintentionally - however, many email providers will automatically delete spam and junk mail after 30-days or so.
If you can’t find the Shell Energy Broadband welcome email, you can contact Shell Broadband to find out which email address you have registered on the system. You can also ask them to change it if you would prefer to use a different email address for your Shell Broadband login.
You can contact Shell Broadband in the following ways:
- By phone on 0330 094 5800
- Live chat
- Online form
Not a Shell Energy Broadband Customer? If you're thinking about joining Shell Energy Broadband, make sure you read our Shell Broadband Review first to find out if it's the right choice for your home.
How Do I Login to My Shell Energy Broadband Account?
To login to your Shell Energy Broadband account, you will need to follow these simple steps:
- Go to the Shell Energy Broadband website
- Click Login which is at the top right-hand side of your screen
- Enter your Shell Broadband login credentials – your username and password.
What’s My Shell Broadband Login Username? Your Shell Broadband login username will be the same as your email address that you used when you joined Shell Broadband. If you no longer have access to this email address, you should change it after logging in.
Shell Broadband Login Problems
If you’re struggling to get access to your Shell Broadband login, there are several ways you can regain access to your account. However, it will depend on the reason you can’t login to your account. Below are the most common reasons you might not be able to access your Shell Broadband login and how to fix it.
If you still can’t login after trying these steps, you will need to get in touch with Shell Energy Broadband to reset your account. In this case you will need to have the following information ready when you call:
- Your Shell Broadband account number
- Your full name
- Your billing and/or installation address
Forgotten Shell Broadband Login Password
This is without a doubt the most common reason why you can’t access your Shell Broadband login. It’s also the easiest to fix as long as you know the email address that you’ve been using to login. You can request a new password without contacting Shell Broadband by following these steps:
- Go to the Shell Broadband website
- Click Login at the top right of the page
- Click Forgot your password? Below the input for your password
- Enter your email address on the next page
Within approximately 15-minutes, you will receive an email from Shell Broadband with a link to reset your password. Once you’ve followed that link and reset your Shell Broadband login password you will be able to login to your account with your new password.
To make sure you don’t forget your password in the future, we recommend that you use a password manager such as LastPass.
Can't Remember Your Shell Broadband Login Email
If you’ve forgotten the email address you use for your Shell Broadband login, or maybe you no longer have access to that email address, you will need to contact Shell Broadband customer service to change it or ask them for a reminder.
Remember, you can get in touch with Shell Broadband customer service in one of the following ways:
- By phone on 0330 094 5800
- Live chat
- Online form
If you need access to your Shell Broadband login urgently, we’d encourage you to call or use the live chat option as the only form can take around 48-hours to receive a reply.
Access Your Shell Broadband Login With a Magic Link
You might not know what a Magic Link is, and that’s ok as they’re a new way of logging-in to online accounts. As many people have trouble remembering passwords, a magic link is simply a single-use link that will be sent to your email address and can automatically log you in to your Shell Broadband account without the need for a password.
To access your Shell Broadband login with a magic link, you will need to follow the steps:
- Go to the Shell Broadband website
- Click Login at the top right of the page
- Click Forgot your password? Below the input for your password
- Try to login again - it doesn’t matter if you don’t remember your password
- You will see the message at the top of your screen “email me a link to log in instantly”
- Click that link and enter your email address
- You will receive an email from [email protected] with the subject “Log in to Shell Energy”
- Click the link inside the email
After you click the magic link, you will be taken directly to the dashboard of your Shell Energy Broadband login and you won’t need to enter a password.
Shell Broadband Login FAQ
Can I Change My Shell Broadband Login Username Or Password?
Yes, you can change your username or password if you need to. To do this, go to the “My Account” page and enter your new username and/or password. Once you have made these changes, click "Save". You will need to remember to use your new username and/or password the next time you want to access your Shell Energy Broadband login.
Can I Use My Shell Energy Broadband Account On Another Device?
Yes, you can use your Shell Energy Broadband account on any device that has an internet connection. Just remember to log in with the correct credentials – your username and password. If you have more than one Shell Broadband login, you will be able to switch between accounts after you’ve logged in.
What Are My Shell Energy Broadband Login Credentials?
You need two things to access your Shell Broadband login, a username and a password. Your username is your email address, and your password will be the one you usually use to access your Shell Broadband account. If you’ve forgotten your password, you will need to follow the instructions above to reset it.
What If I Can't Remember My Shell Energy Broadband Login Credentials?
If you can't remember your Shell Energy Broadband login credentials, there are a few things that you can do. First, you can try looking through your email account for any correspondence that may have referenced your login information. If that doesn't work, you can contact Shell Broadband customer support on 0330 094 5800.
How Can I Pay My Shell Broadband Bill Online?
Of course! You can make a payment quickly and easily with your Shell Broadband login and a valid credit or debit card. To make a payment follow these steps:
- Log in to your Shell Energy Broadband account
- Click on “Bills and payments” at the top of your screen
- Choose “Make a payment” from the dropdown menu
- You can choose to pay the full amount or make a partial payment by selecting “Pay other amount” and entering the amount you'd like to pay.