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Your Sky account portal

MySky account

MySky is the online account portal for every Sky customer, the place to pay your bill, manage your Sky ID, see what is recording on the Sky Q box and run broadband diagnostics. It works on the web at sky.com/mysky and on the iOS and Android MySky apps. This page covers what you can and cannot do online in 2026.

Log in to MySky Contact Sky support

At a glance

sky.com/mysky iOS + Android apps Sky ID single sign-on Free for all Sky customers

How to log in

Four steps to MySky

Logging in is the same on web and on the app: Sky ID, password, sometimes a one-time code if you are doing something security-sensitive. Below is the flow end-to-end.

1

Go to sky.com/mysky

Open sky.com/mysky in any browser. The MySky button is also in the header of every page on sky.com.

2

Sign in with your Sky ID

Use the email and password you set up when you joined Sky. If you have forgotten the password, click the reset link, Sky emails a one-time code to confirm the change.

3

Pass the security check

For account changes, Sky sometimes sends a one-time code to your mobile or email. Keep the phone number on the account up to date or you can lock yourself out.

4

Land on your dashboard

You arrive on a summary screen with your bill, current packages, recordings, broadband status and a "what is on tonight" carousel. From here, every section linked above is one click away.

What you can do

Everything you can do inside MySky

MySky covers the day-to-day account jobs that used to need a phone call. These are the six biggest things you can finish without speaking to anyone.

Pay your Sky bill

See the current bill, change the direct-debit date, set up or cancel a payment card. Past bills back six years are downloadable as PDF.

See Sky Q recordings

Browse what is on the hard drive of your Sky Q box, set a new recording remotely, mark a series link. Works from the website and the MySky app.

Manage your Sky ID

Update your email, password, contact preferences and household profile. Sky ID is the same login across MySky, Sky Go, Sky Stream and Sky Mobile.

Run broadband diagnostics

Test the line, reboot the Sky Broadband Hub remotely, see whether there is a known outage in your postcode. Faster than waiting on the phone.

Add or remove channels

Add Sky Sports or Sky Cinema to a Sky Stream account in one click, no phone call. On Sky Q, in-contract changes can still be made online.

Move home

Tell Sky you are moving, check broadband and TV availability at the new address, book the engineer. Saves a 20-minute phone call.

What you cannot do

Where MySky still hands you off to a phone call

A few core actions are deliberately not self-service. Sky uses the phone call to offer retention deals or to verify identity. Here is the list.

Cancel broadband or TV

Sky still requires a phone call (or chat with a human agent) to cancel any service inside or outside the minimum term. There is no clean online cancel button.

Change the account holder

Transferring the account to a partner, parent or new owner needs a written request or phone call. MySky can update the contact email but not the legal account name.

Resolve complex faults

The diagnostics tool fixes about 70% of simple line issues. Anything that needs an Openreach engineer or a hardware swap goes through the helpdesk.

Match a new-customer deal

Sky’s retention discounts (the haggle prices) are only offered by a human agent, by phone or chat. MySky shows your renewal options but not the best price available.

FAQ

MySky questions and answers

How do I log in to MySky?

Go to sky.com/mysky and sign in with your Sky ID (the same email and password you use for Sky Go and Sky Stream). If you do not remember the password, use the reset link, Sky emails a one-time code to confirm the change. For security-sensitive changes (payment method, contact details), Sky may also send a code to the mobile number on file.

I have forgotten my Sky ID, what now?

Click "Forgot your details?" on the MySky login page. Sky asks for the email you signed up with and sends a reset link. If you no longer have access to that email, call 0333 7591 310 and Sky will verify you by account number, postcode and direct-debit details before opening a new Sky ID.

Is there a MySky app?

Yes. The MySky app is on the App Store and Google Play and uses the same Sky ID login as the website. It is rated 4.8 on iOS and 4.4 on Android in May 2026, the best-rated UK ISP self-service app. From the app you can pay the bill, see Sky Q recordings, reboot the Hub and chat to a Sky agent.

Can I cancel Sky from MySky?

No. Cancellation always requires a phone call to 0333 7591 310 or a live chat with a human agent (not the chat-bot). Sky uses the cancellation conversation to offer retention discounts, this is intentional, even if it is friction. The cancel-by-form option is not available in MySky.

What is the difference between Sky ID, MySky and Sky Go?

Sky ID is your login (email + password), one ID per household. MySky is the account management portal: bill, packages, settings. Sky Go is the streaming app for live TV and recordings on phones, tablets and laptops. All three use the same Sky ID, so changing your Sky ID password also changes your Sky Go login.