SSE Broadband is brought to you by the energy provider SSE in partnership with OVO Energy. This SSE Broadband guide is here to help you learn everything about the provider so you can make an educated decision on whether to choose this broadband provider over another.

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SSE Broadband

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SSE Broadband is part of the OVO Energy family, having been bought by OVO for £500 Million in January 2020. SSE Phone and Broadband is still provided by SSE, under the same brand and customers have access to some great SSE broadband deals and access to OVO Live which gives SSE Broadband customers access to exclusive deals at the OVO Arena in Wembley and the OVO Hydro in Glasgow like:

  • Exclusive presale events tickets access up to 48 hours before general release
  • One-off prizes and competitions exclusively available to SSE Broadband customers
  • Upgrade to OVO Live lounges

There are no usage caps or bandwidth limits for residential customers, so you can enjoy truly limitless usage on your home internet connection. SSE is known throughout the UK for being a reliable and trustworthy Broadband Provider, but with OVO Energy working in tandem with SSE Broadband, that reputation will only continue to grow.

SSE Broadband Deals

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There are several SSE Broadband deals to choose from, and the option that’s best for you will depend on the following:

  1. The speed you require
  2. The availability of SSE Broadband service

Whilst approximately 97.2% of UK households are able to receive broadband that’s faster than 30Mbps, only 36.9% are able to receive full fibre broadband. SSE fibre broadband uses the BT Openreach network - the same as Sky Broadband, italk, Plusnet, and many other broadband providers.

Let’s take a look at the latest SSE Broadband Deals that are available and please remember to carefully Compare Broadband Providers before you commit to any deal as once you’ve signed-up, you’ll be locked in for 18-to-24 months - unless you’re willing to pay an Exit Fee to switch early. In the table below, you can compare the SSE Broadband deals and what’s included.

SSE Broadband Deals
Unlimited Fibre Unlimited Fibre Plus Full Fibre 100 Full Fibre 200 Full Fibre 500 Full Fibre 900
Average Download Speed 36 Mbps 63 Mbps 100 Mbps 200 Mbps 500 Mbps 900 Mbps
Minimum Contract 18 months 18 months 2 months 24 months 24 months 24 months
Line Rental Included            
Router Included            
Free Router Delivery            
Connection Fee FREE FREE £35 £35 £35 £35
Monthly Price £23 £26 £31 £38 £45 £55

Last updated: 20/06/2022

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SSE Broadband Contact Number

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There are several ways to reach SSE Broadband, the first of which is the SSE Broadband contact number. When you call, you will need to follow the IVR to reach the SSE Broadband customer service representative who can help you. In the table below, you can follow the options to quickly reach the right person. However, you will need to wait 30-seconds for the automated message to play-out before you can choose any option..

SSE Broadband Contact Number
SSE Broadband Department SSE Broadband Contact Number SSE Broadband Opening Hours IVR Option
Customer Service 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 6
Technical Support - New Problem 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 3, then option 2
Technical Support - Existing Problem 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 3, then option 1
Moving Home 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 4
Phone and Broadband Sales 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 1, then option 1
Upgrades and Cancellations 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 1, then option 3
New Customer Updates 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 1, then option 2
Make a Payment 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 2, then option 1
Difficulty Paying and Reconnections 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 2, then option 2
Gas and Electricity Enquiries 0345 071 9886 Monday to Friday 8am to 6pm
Saturday 8am to 2pm
Option 5

Last updated: 20/06/2022

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SSE Broadband Live Chat

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Unfortunately SSE Broadband live chat is not currently available for broadband customers. SSE does have a live chat option, however it is only available for some of their other products and services. If you’d rather chat than call SSE broadband customer service, customers have the option to send a WhatsApp message instead.

How to Contact SSE Broadband via Whatsapp?

To get in touch with SSE Broadband customer service through WhatsApp you will need to choose the right SSE Broadband WhatsApp number for your enquiry. There are two numbers for SSE Broadband WhatsApp numbers, which are:

SSE Broadband WhatsApp Contact
SSE Broadband Department SSE Broadband WhatsApp Number
Complaints +447537 186 575
Faults +441224 002 982

Last updated: 20/06/2022

To send SSE Broadband a WhatsApp message, follow these simple steps:

  • Save the SSE Broadband WhatsApp number to your phone as a contact
  • Open WhatsApp and start a new conversation
  • Search for the contact name you assigned it
  • Send your message and wait for an SSE Broadband customer service representative to reply

How to Email SSE Broadband

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To email SSE Broadband customer service, you have a couple of options. You can opt to email the provider directly using the SSE Broadband email address, or you can use the form that’s available on the SSE Broadband website.

If you prefer to email directly then you can use one of the following email addresses for SSE Broadband:

SSE Broadband Email Address
Department SSE Broadband Email Address
Customer Service customerservice@sse.co.uk
Cancellations During Cooling-Off Period talk.cancellations@sseenergyservices.com

Last updated: 20/06/2022

Alternatively, you can use the form to submit your enquiry by following the simple steps below:

  1. Go to the SSE website
  2. Click Help from the main menu
  3. On the next screen, click the phone icon labelled Contact us
  4. Choose Phone and broadband from the drop down menu
  5. Then choose the topic from the next drop down menu

If your query has a form available, you will see the option “Use our online form” and a blue “Send us a message” button under “Ways to get in touch”.

The following topics from the second drop down menu have the option to use the form on the SSE Broadband website:

  • Switch supplier
  • Moving home
  • General enquiries
  • Faults
  • Complaints

SSE Broadband Login

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To manage your account, it’s highly recommended that you take advantage of the SSE Broadband login that will give you access to the customer portal where you can:

  • Manage your bills
  • Update your information
  • Upgrade or renew your broadband service
  • And more

You can also download the SSE app which is available on both Android and iOS. The app has been very well received by customers that have downloaded it.

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SSE Broadband Review

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When considering a broadband provider to Switch To, it is important to see what other customers think about the provider as this can give a good indication of the level of service you’ll also receive if you decide to sign-up. We’ve scoured the internet to find the best and worst SSE Broadband reviews so you can decide whether or not to join SSE Broadband.

At first glance, SSE Broadband Reviews on Trustpilot look good. However, SSE doesn’t have separate profiles for Energy and Broadband so the overall score of 4.3 out of 5 can be misleading.

To give a more accurate picture, we’ve searched for only broadband reviews. Based on just the first page, which at time of writing goes back to May 30 2022, SSE Broadband scores an impressive 3.9 out of 5.

Trustpilot Rating for SSE Broadband
Excellent Great Average Poor Bad Overall Rating
72% 10% 3% 2% 13% 4.3/5

From 47,097 reviews, including energy reviews

Last updated: 20/06/2022

  Positive SSE Broadband Reviews

We had broadband, electricity and gas through SSE throughout the last 3 years and I will still have them as my go to for utilities.

I have been an SSE Broadband customer for 5 years and every time there has been a fault they make sure that they check every possible cause. This is important to me as I am disabled and housebound so rely on my broadband working well. The customer service team are great both on the phone and also on Whatsapp (which I used for the first time today) On the basis of my experience I can definitely recommend SSE Broadband.

Phoned up to discuss our phone and broadband tarriff, having inadvertently let it expire. Was delighted to hear that the new rate was the same as the previous one then saved a further £1 by entering a two year contract. Delighted with the outcome.

  Negative SSE Broadband Reviews

Reported faulty phone line for broadband on Saturday unable to have appointment engineer to investigate until next Wednesday. working from home is depends on it. nothing they can do and no solution in the meantime. not happy!

I have an open compliant with them , and they have done nothing about it . I have been left without broadband for more then 4 week after a house move request which was done a weeks and half before I moved house.

Although the service was ok, I had some issues. I was waiting half year for smart meter. The biggest issue is cancel our broadband contract. I wrote an email but after 3 working days they have not answered.

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