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TalkTalk Phone Number & My Account login

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Looking to contact TalkTalk? Whether you’re interested in signing up, looking to resolve an issue with your home broadband, TV or mobile deal, or have a business broadband query, we can help you find the person (or robot) you need to speak to. Read on to find out the best communication channel for the issue you want to resolve.

One early distinction to draw is whether you’re a prospective customer or an existing TalkTalk customer. We’ll start with the former:

Contact TalkTalk: New customers

If you haven’t signed up for TalkTalk broadband yet (whether this includes TV and calls or not), but you want to do so over the phone - perhaps getting advice on what the best deal is for you in the process -, you can do so by calling this number:

blue telephone

TalkTalk broadband sales contact
Please check with your provider if you don't know how much a call will cost.
0800 049 1375
*Monday to Friday: 8am-8pm

If you don’t want to wait around listening to a call waiting tone for what might seem like an eternity and you want to size up TalkTalk’s broadband deals yourself, you can browse and buy online via the website. You can also use the TalkTalk chat function if at any stage you feel like you need to talk to an advisor.

Contact TalkTalk: Existing customers

If you’re already signed up to a TalkTalk home broadband deal, you have several options available to you when a problem arises and you need to let them know. Unfortunately for you, you’re likely to have to use this number at some point - Ofcom’s most recent report into broadband service quality found that TalkTalk customers are the most likely to have a reason to complain at 17%, and have the lowest overall satisfaction with their service (79%).

Laptop on a striped background

Thinking twice about signing up to TalkTalk broadband?

We don't blame you - give our expert advisers a call and we'll help you find something better

Whether it’s to make a complaint, upgrade or add a product to your package, cancel your deal altogether, or you’re just in the mood to listen to some generic pop, give the number below a call:

blue telephone

TalkTalk Customer Services and Technical Support
Please check with your provider if you don't know how much a call will cost.
0345 172 0088
*Monday to Friday: Monday to Sunday, 8am to 8pm; technical support available 24/7

If you’re calling from a TalkTalk landline, this won’t cost you a penny, but if you’re not, you should make sure with your phone provider how much you’ll be charged to see if it’s worth it! Also bear in mind that you’ll need your account details to hand to prove to the adviser that you’re the account holder.

Another worrying TalkTalk statUnfortunately, we can’t guarantee that you’ll be happy with the experience of calling. According to the same Ofcom survey we cited further up, just 44% of TalkTalk customers who called to complain were satisfied with the way their complaints were handled - another area in which TalkTalk performed the worst out of all eight of the UK’s largest providers.

If you'd rather avoid the phone call, the website's live chat service is available from 8am to 10pm every day, and existing customers can use it to deal with the following issues

  • Billing and payments
  • Getting technical help
  • Upgrading their service
  • Moving home
  • Making a new order
  • Cancellations
  • Mobile queries

Hard of hearing, deaf, or speech-impaired?TalkTalk offers a text relay service to help you get in touch - just dial 18001 followed by 0345 172 0088 to get through.

Login to your My TalkTalk account

It may be that you don’t need to interact with anyone and you can get to the bottom of your issue yourself. If you log into your My TalkTalk account, you can do all of the following online (or via the app) without contacting an agent either by phone or live chat:

  • View and pay your latest bill.
  • See your billing history from the last 12 months.
  • Check your broadband, TV and mobile usage.
  • Contact customer service via the App Messenger.
  • Solve problems yourself using the Help section, FAQs, and Community page.

These features, as we’ve mentioned, are all available online via the TalkTalk website or via the My TalkTalk app, which is available for iOS in the App Store and for Android in the Google Play Store. Great, right? This should make managing your account a breeze. Let’s find out a bit more about the app:

My TalkTalk app reviews

On the face of it, the app seems to have all the functions you could want to manage your services and get things done yourself. All it needs to do is work properly and not have a million bugs to make using it impossible - does it manage it?

Not quite, no. Customer ratings on both operating systems give a terrible impression of the app, with ratings of 1.6 out of 5 from Apple users and 2 out of 5 from Android users. Most of the complaints about the app are based on the same basic idea: it doesn’t work. It’s not a complaint about the idea or layout of the app - it simply doesn’t work. One user summarises the general opinion well:

It's a simple app, should work perfectly, but it's full of bugs and poorly designed.

The app needs fixing if it’s going to serve the purpose it was designed to do, which should make users’ lives easier but at the moment is just adding to their frustrations. Perhaps when this is done, TalkTalk will start to see overall satisfaction with their service start to improve - a smooth-running app which makes life easy for customers goes a very long way nowadays.

TalkTalk Business contacts

If, rather than home broadband, you’re looking to set up (or already have set up) a business broadband subscription with TalkTalk, you’ll want to avoid the numbers above and pay more attention to this section. You’ve got a few more options and the lines should be more readily available, which is important because your business could depend heavily on its connection.

If you’re just looking to make the first contact and get set up for TalkTalk Business broadband, you can call the following number:

blue telephone

TalkTalk Business Sales Inquiries
Please check with your provider if you don't know how much a call will cost.
Business broadband: 0800 458 4581
Other solutions: 0800 231 5951
*Monday to Friday: 8am-6pm

*The second number is the one you should call if you want to take out voice or mobile services, for example, which TalkTalk also offers corporate clients.

If you’re already a TalkTalk Business customer, there are a few numbers you can call when a problem arises with your service or you have a query about your bill. Be sure to get the right one - it will depend on your issue and what type of business you represent:

  • Customer services and tech support (small businesses): 0800 083 3003
  • Customer services and tech support (large businesses): 0800 298 2883
  • Billing support: 0800 083 2545

The line for customer service and tech support is open from 8 am to 6 pm every day of the week. The line for billing support gives you a slightly larger window for calling, open from 8 am to 8 pm, but it’s only available on weekdays.

If you’re not in a rush to get a response, TalkTalk also has a number of email addresses dedicated to answering specific inquiries. Here is a list of common issues and their corresponding email addresses:

  • To report spam or junk mail:
  • To report phishing activity:
  • To report problems with incorrect call blocking of TalkTalk customers:

You can also deal with any of the above issues by accessing the TalkTalk Business Support Centre, which has a chat function through which you can get help from a specialist adviser. You can also use the support centre to see and pay bills, see the products you have taken out with TalkTalk, check your orders, and manage your account.

For all the details about TalkTalk Business, see our dedicated page, where you’ll find a detailed breakdown of its services and pricing.

TalkTalk press inquiries

Looking to make a press inquiry? You can email or go to the TalkTalk Group’s website, where you’ll also find news and articles relating to the company and the industry more widely.

TalkTalk social media

If you prefer, you can get through to TalkTalk through one of its social media channels. This is one area where it’s particularly active in responding to customers’ grievances - probably because they are aired so publicly. If we had to push you toward one channel in particular, it would be the TalkTalk Twitter page, which has staff on hand from 8am to 10pm on weekdays (and more limited hours at the weekend) and seems to be the most effective method. They also tweet useful articles for customers to be able to deal with common issues themselves.

Here are the links to TalkTalk’s main social media accounts:

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