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TalkTalk Phone Number & My Account login

If TalkTalk is giving you problems with your broadband, mobile or TV deal, you’ll be wondering what is the quickest, easiest way to solve your issue. This will, of course, depend on what kind of customer you are, what kind of issue you’re having, or personal preference. We’ve put together a contact page for TalkTalk that will hopefully cast aside any doubts about the best route to take. Let’s waste no time and get into the details.



TalkTalk mobile, broadband and TV contact

If you’re a residential customer receiving any of TalkTalk’s main services, there are several options available to you when problems occur. If you want to call to make a complaint, upgrade or add services, cancel your deal altogether, or you’re just in the mood to listen to some lift music, you’ll most likely want the number below.

blue telephone

TalkTalk Customer Services & Technical Support Number
Please check with your provider if you don't know how much a call will cost.
0345 172 0088
*Monday to Sunday: 8am-8pm; technical support available 24/7

From a TalkTalk phone this call will cost you nothing, but from another line you should check with your calls provider. Bear in mind that whoever deals with your query will need account details from you, so make sure you have them to hand.

To their credit, TalkTalk also offers a Text Relay Service in order to help people with hearing problems or speech impairments to contact them via phone. To use this you just dial 18001 and then 0345 172 088.

Boy with hand on face

Not so much to their credit, however, is that TalkTalk were revealed by Ofcom to have the highest proportion of customers with a reason to complain (18%) of all the major providers. A positive (though not for fans of lift music) is that of these providers they also recorded the second-lowest call waiting times at 52 seconds.

If you prefer not to speak with someone over the phone, you can access the live chat service on their website to solve it. You’ll need to provide your name and either your home phone number or postcode. The service is available every day from 8am-10pm, and can be used in relation to any of the following issues:

  • Billing and payments
  • Technical help
  • Joining TalkTalk
  • Upgrades
  • Moving home
  • New orders
  • Cancellations
  • Mobile

We find Top Notch Broadband Deals for you.Call today or compare online to get on the best broadband deal for you. 020 3966 4709 or get a free callback now.

My account: log in instead

If all you want is some info on your current bill, a past one, or your usage; or you want to see if with a bit of research you can deal with a common problem on your own; you may not really need to contact anyone. You can log in to your account via their website or through the MyTalkTalk app, which is available on both Google Play and the App Store:

Logging in via their webpage has one feature in particular that the app doesn’t have - if you’re experiencing problems with your connection, you can run a health check on your line to get your connection diagnosed before you call. This is a really useful feature that we wish was more widespread.

Now here’s a complete look at what you can do via the app:

  • View billing history from the past 12 months.
  • Pay your latest bill.
  • Check your usage for TV, broadband or mobile.
  • Contact customer service using the App Messenger.
  • Solve issues through links to their Help, FAQs and Community pages.

How successful the app is in performing these functions, however, is another matter. A quick look at its ratings and reviews paints a grim picture - it’s rated 1.6 in the App Store and 2.8 in Google Play, neither of which fills us with confidence.

Another feature we consider valuable, but which is also available via their website outside of the app, are the helpful links and discussion threads available to help you solve issues quickly and easily. Reading a few of them could save you a tonne of time and stress in getting agents to listen to your issue and understand it. Here are a few really common ones:

  • Having trouble understanding what the lights on TalkTalk’s Wi-Fi hub are telling you? A poster in this thread breaks it down concisely and in plain English.
  • Have you received your Wi-Fi hub and now don’t know how to set up your login details? The explanation is here.
  • Are you moving home and want to take your service with you? TalkTalk has an article to run you through the process.
  • Constantly receiving phishing scam emails? There’s a guide to help you deal with them.

We can't fix broken fibre BUT we can fix a bad Broadband deal!Tired of broadband bills that keep going up? Call us to get on a better deal. 020 3966 4709 or get a free callback now.

TalkTalk Business support

If you’re looking to set up or you’re already a TalkTalk business broadband customer, there are a host of different numbers available to you to help you get more specialised support. This might seem like a bit of a tangled web but we’ll lay it out for you as simply as we can.

Firstly, if you’re not already a customer you’ll want their sales number. They have two: one is for business broadband and the other is for other solutions that TalkTalk provide.

blue telephone

TalkTalk Business Sales Inquiries
Please check with your provider if you don't know how much a call will cost.
Business broadband: 0800 458 4581
Other solutions: 0800 231 5951
*Monday to Friday: 8am-6pm

Once you are a TalkTalk business customer and you want to make a query or a complaint about anything other than billing, you will need one of another two numbers, depending on whether yours is a small or a large business:

blue telephone

TalkTalk Business Contact Number
Please check with your provider if you don't know how much a call will cost.
Small businesses: 0800 083 3003
Large businesses: 0800 298 2883
*Monday to Friday: 8am-6pm

If your issue does relate to billing, there is a specific line to help you deal with it, which offers you a slightly larger window for calling in:

blue telephone

TalkTalk Business Billing Support
Please check with your provider if you don't know how much a call will cost.
0800 083 2545
*Monday to Friday: 8am-8pm

TalkTalk also has a series of email addresses you can use for specific inquiries. For example, to report spam or junk mail you can contact them at spam@talktalkbusiness.co.uk, and if you want to report phishing activity you can do so at phishing@talktalkbusiness.co.uk. If you’re having problems with call blocking of TalkTalk customers that you feel has been done incorrectly, you can email CLIQuery@talktalkplc.com to let them know.

Equally, you can deal with any of the above - sales, tech support or general customer service - through their support centre, which allows you to chat with a specialist. Sales specialists are only online 8am-6pm during weekdays, but tech support and customer service specialists are available during the same hours seven days a week. You can also log in through the support centre to view your bills and usage, check your balance and pay online.


TalkTalk press inquiries

For press inquiries, contact TalkTalk group at press.office@talktalkplc.com or simply take a look at the group’s website for more information.


TalkTalk social media

You can also contact TalkTalk for whatever reason through one of their various social media channels. Their Twitter feed in particular gets a thumbs up from us. They are extremely active through this channel, and we’d suggest this as the most effective way of solving an issue. Agents take over the account to attend to customers’ queries every day of the week - and on weekdays all the way from 8am-10pm. They also tweet useful articles on common issues experienced by their customers.

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