TalkTalk Contact Number and Login - Help with My Account
Broadband customers are often looking for a TalkTalk contact number or email in order to resolve billing, account and app issues. Find out how to speak to the right person at TalkTalk so you can solve your internet connection or TV package issues quickly.
TalkTalk Contact Number
TalkTalk contact number options include both free and national rate phone numbers. Depending on whether you have a technical, billing or cancellation query, you will find the right TalkTalk contact number below.
|Team||TalkTalk Contact Number||Opening hours|
|General Customer Enquiries (Local)*||0345 172 0088||Monday to Sunday: 8am-8pm|
|General Customer Enquiries (National)*||0203 441 5550||Monday to Sunday: 8am-8pm|
|General Customer Enquiries (Overseas)||+44 203 4415550||Monday to Sunday: 8am-8pm|
|TV & Broadband Sales Team||0800 049 1402||Mon to Thu: 8am-10pm, Fri-Sun: 9am-8pm|
|Mobile & SIM Sales||0800 458 5331||Mon to Thu: 8am-10pm, Fri-Sun: 9am-8pm|
|TalkTalk Business Sales||0800 458 4581||Monday to Friday: 8am-6pm|
|0800 231 5951||Monday to Friday: 8am-6pm|
|TalkTalk Business Support||Small Business 0800 083 3003||Monday to Friday: 8am-6pm|
|Large Business 0800 298 2883||Monday to Friday: 8am-6pm|
|TalkTalk Business Billing Support||0800 083 2545||Monday to Friday: 8am-8pm|
How do I speak to a person at TalkTalk?
Calling from a TalkTalk landline is the best option to speak to a person at TalkTalk. Calling this number will put you through to a TalkTalk agent who will be able to handle general customer enquiries. Calling 0345 172 0088 is a good first step to solving an issue or getting questions answered regarding your TalkTalk service. That is if you have TalkTalk landline to avoid paying for the call.
If you don't have a landline phone at home then you can call 0203 441 5550 from any other landline or mobile. However, you will be charged current national UK call rates.
For those overseas customers looking for a TalkTalk contact, adding the international code to the last number +44 203 4415550 is the best option since this number is dedicated to general customer enquiries coming from abroad and it avoid any misdialling issues for the customer.
What is the 0800 Number for TalkTalk?
TalkTalk has two 0800 contact numbers which it reserves for its sales teams. This means that while these numbers are free to call from any UK landline, the TalkTalk agents you get through will be either unable or unwilling to provide customer service or technical support. The following two free numbers are dedicated to callers who are looking to sign up to TalkTalk for the first time.
The first TalkTalk 0800 number is for TV & Broadband sales only: 0800 049 1402. If you are calling from abroad the number is the same but with the international code: +44 800 049 1402
The second number is for Mobile & SIMs sales only: 0800 458 5331, which is interesting since TalkTalk closed down its Mobile side over two years ago. Since TalkTalk still makes this number available, it is listed below. If you are calling from abroad the number is the same but with the international code: +44 800 458 5331
How to Contact TalkTalk By Email
If you want to contact TalkTalk by email then you are almost certainly out of luck. The only public facing emails TalkTalk has made available are for general corporate queries and reporting scam emails. TalkTalk collects information regarding fraudulent emails so that they can track down the scammers and hopefully put an end to them. If you or someone you know has received a suspicious or fraudulent email, take the following steps.
- Do not click on any links or buttons in the email.
- Forward it to: firstname.lastname@example.org
- TalkTalk may require you to send header information. Instructions will be provided.
TalkTalk Complaints Email Contact
TalkTalk has corporate email for general enquiries: email@example.com which sees response times of around 72 hours. While this email contact can be used to raise TalkTalk complaints at the highest level, it is not the recommended complaints contact according to TalkTalk itself.
TalkTalk prefers that customer complaints be made through TalkTalk Live Chat (see below) or by sending a letter. Alternatively, you could also try raising your complaint through social media. TalkTalk has active Twitter, Facebook and Instagram social media accounts. Twitter seems like the best option to get a fast response to your complaint. A representative will reply to your tweet with a request to continue the conversation through private message.
TalkTalk Login, My Account and App Contact
TalkTalk requires you to login in order to view account information as well as accessing contact features on the TalkTalk app. In order to successfully login, you will need to have the email address linked to your TalkTalk login and password.
If you don't remember the password for your TalkTalk login, you can request that a login link be emailed to you directly from the same page.
Additionally, the TalkTalk app can be used to login to TalkTalk features and is available on both Google Play and the App Store:
Logging in via the TalkTalk webpage has one feature in particular that the app doesn’t have - if you’re experiencing problems with your connection, you can run a health check on your line to get your connection diagnosed before you call. This is a really useful feature that we wish was more widespread across UK Broadband providers.
Now here’s a complete look at what you can do via the app:
- View billing history from the past 12 months.
- Pay your latest bill.
- Check your usage for TV, broadband or mobile.
- Contact customer service using the App Messenger.
How successful the TalkTalk app is in performing these functions, however, is another matter. A quick look at its ratings and reviews paints a grim picture - it’s rated 1.6 in the App Store and 2.8 in Google Play, neither of which fills us with confidence.
Another reason for logging into your TalkTalk account is to access the TalkTalk Community Message Boards where TalkTalk customers can ask and answer questions regarding day to day use of their TalkTalk services and hardware such as routers.
The TalkTalk Community is also moderated by TalkTalk support employees. This means that you can potentially solve your issue by finding the answer in the community posts or by posting your question and getting a reply from a more experienced community member or support employee.
TalkTalk Live Chat
TalkTalk offers Live Chat on its website and through its app. By clicking on the Live Chat button, you can send a message that will be taken up by a TalkTalk agent. It is worth noting that during times of high demand, TalkTalk may close the Live Chat function and, instead of being able to type in your question, you will be directed to try again at a later time.
What is the best time to Live Chat?TalkTalk recommends using their Live Chat in the morning between 9am and 12pm. Chat request volumes are lower during that period of time. The only other alternative is to keep the chat window open until a TalkTalk agent becomes available.
TalkTalk Business Contact
If you’re looking to set up or you’re already a TalkTalk business broadband customer, there are a host of different numbers available to you to help you get more specialised support.
Firstly, if you’re not already a TalkTalk Business client you can contact their sales team in one of two ways. For business broadband, you have 0800 458 4581 and for other Telecoms solutions there is 0800 231 5951.
Once you are a TalkTalk business customer and you want to make a query or a complaint about anything other than billing, you will need one of another two numbers, depending on whether your business is classed as small 0800 083 3003 or large 0800 298 2883.
If your issue does relate to billing, there is a specific TalkTalk contact number to help you deal with it: 0800 083 2545.
TalkTalk also has a series of email addresses you can use for specific inquiries. For example, to report spam or junk mail you can contact them at firstname.lastname@example.org, and if you want to report phishing activity you can do so at email@example.com. If you’re having problems with call blocking of TalkTalk customers that you feel has been done incorrectly, you can email CLIQuery@talktalkplc.com to let them know.
Equally, you can deal with any of the above - sales, tech support or general customer service - through their support centre, which allows you to chat with a specialist. Sales specialists are only online 8am-6pm during weekdays, but tech support and customer service specialists are available during the same hours seven days a week. You can also log in through the support centre to view your bills and usage, check your balance and pay online.