Key Virgin Media Phone Numbers
A provider the size of Virgin Media isn’t always easy to contact. Virgin Media phone numbers are broken down into several departments and inroads to choose from. If you need to contact Virgin Media and you don’t know where to turn, let us run you through how to contact Virgin Media through one of the relevant Virgin Media phone numbers and save you wasting your time contacting the wrong people.
Virgin Media phone numbers
We're all busy, and we don't have time to be forwarded around a call center trying to get through to the right person. The fastest way to get in touch with Virgin is to opt for the correct Virgin Media contact option in the first place. We've broken contact query types into sections with their respective Virgin Media phone numbers below - take a look and find the right contact number for your needs.
Virgin Media phone number: Sales
The first thing to note is that if you’re not a Virgin Media customer yet and you want to call them to sign up, there is a specific number to call. We’ll cover all the crucial Virgin Media phone numbers beginning with the numbers for sales, which should be any potential customer’s first port of call, so to speak.
You can contact the Virgin Media sales team on 0800 052 2525. Opening times are: Monday to Friday: 8am-8pm; Saturday: 8am-6pm; Sunday: closed. Please check with your provider if you don't know how much a call will cost.
Virgin Media phone numbers: Broadband, TV & home phone
If you’re already a Virgin customer, be it just for broadband or if your deal includes TV and home phone as well, there is only one number to call. Other providers will often have a dedicated line for dealing with faults, another for complaints and another for cancellations, but Virgin have just the one. It’s free from your Virgin landline if you have one, but if not you may want to check if you’ll be charged.
If you're looking to get in touch with the provider about TV, broadband or home phone, then the best Virgin Media contact phone number for you is the one listed below.
TV, broadband or home phoneCall 0345 454 1111. Opening hours are Monday to Friday: 8am-8pm; Saturday: 8am-6pm; Sunday: closed. Please check with your provider if you don't know how much a call will cost.
Virgin Media Text Relay Service
Apart from a number to call, Virgin also offers a text relay service through which you can quickly get in touch with their agents for free. You can also text outside opening hours and get a response as soon as they’re back in the office. Here’s the number to text:
Virgin Media text relay service Text 07533 051 809. Opening hours are Monday to Friday: 8am-8pm; Saturday: 8am-6pm; Sunday: closed. Please check with your provider if you don't know how much a call will cost.
If you’re a Virgin Mobile customer, the number to call and the range of contact options available to you are different - find them on the Virgin Mobile contact page.
Virgin Media phone number: Business Customers
If you want to get in touch with Virgin Media’s business arm, you have a different but equally straightforward set of numbers to call. Whether yours is a small, medium or enterprise business - they have slightly different deals for each - your inquiries can be split in much the same way that residential broadband and phone deals are.
If you haven’t yet made the first step and signed up to one of Virgin Media’s business services, you can do so by calling their dedicated sales team. You can also contact them online by filling out a form or request a callback via their contact page.
Business salesCall 0808 149 7017. Monday to Friday: 8am-6.30pm; Weekends: closed. Please check with your provider if you don't know how much a call will cost.
If you’re already a Virgin Media Business customer and want to report a fault or make any other sort of inquiry, you can do so by calling the number below. The opening hours cited are for general inquiries - if you want to report a fault, you’ll be able to get through to someone 24/7.
Existing business customers Call 0800 052 0800. Opening hours are Monday to Friday: 8am-6.30pm; Weekends: closed. Please check with your provider if you don't know how much a call will cost.
If you’d rather not call you can also send a text to 07480 639 012 briefly explaining your issue and an agent will get back to you. You can also send your query through their contact form or try to solve it yourself using their help and advice centre.
If you’ve got something to complain about, you can either call the general customer inquiries line above, fill out their online complaints form, or send your complaint by post to Complaints, Virgin Media Business Ltd., Communications House, 1 Chippingham Street, Sheffield S9 3SE.
What can you expect when you contact Virgin Media customer service?If you're curious about how Virgin Media perform for customer service then check out our dedicated Virgin Media customer service page for everything you need to know.
Help and support
Like many of the larger providers, Virgin has invested significantly in mapping out and solving common issues across broadband, TV, home phone and mobile. They encourage customers to make their handy and intuitive help and support centre as their first stop when a problem arises. This will cut out annoying wait times and get your issue dealt with in the most efficient way, browsing, as you can see in the image below, either by type of service or by topic:
If, for example, you’re having trouble with your broadband speeds, you can click through to a step by step guide on how to improve your WiFi speed. The help centre has a host of pages like this to help you through common issues, but if you can’t find your issue or the steps aren’t working, you can always give them a call.
If it’s not urgent, you can also pose the question to the community yourself and wait for someone on the forum to answer. It is staffed by Virgin Media personnel as well as savvy members of the public, so you will get expert advice, but if you’re in a hurry you might want to take a more direct route.
Contact Virgin Media via Social Media
If you want to get through to Virgin Media via social media, we’d recommend trying them on Twitter. They’re online every day, answering customer queries from 8am-10pm Monday to Friday and 8am-4pm at the weekend. You can also contact Virgin Media via their Facebook or Instagram.
Virgin Media Contact: Waiting times
Nobody likes being kept on hold for long periods of time when trying to get in touch with their provider. So how long can you expect to wait if you dial these Virgin Media phone numbers?
Ofcom has reported an average call waiting time of 1 minute 29 seconds to get through to someone on this number, falling comfortably below the average of 1 minute 40 seconds among the top six providers. This said, only two of these were actually slower, with one provider dragging the average way down with a time of 7 minutes and 50 seconds!
If you're concerned about long call wait times you can contact us at Selectra on 02039 664709 for a fast response, or alternatively you can opt to skip the Virgin Media phone numbers route and go digital with the Virgin Media live chat discussed below.
Virgin Media Live chat
You can, if you prefer, take a more direct route without picking up your phone by accessing the Virgin Media live chat function available through Virgin’s contact page. The service is available from Monday to Saturday, 8am-8pm, and is often cited as the fastest way to get in touch with them. If you’re struggling to find it (we did) just use the section pictured below to click through to your issue - Virgin will let you know if the live chat is your best bet.
My Virgin Media app
For some of the issues you’re likely to want to contact Virgin Media about, you probably don’t need to talk to anyone at all. If you click through to the ‘Accounts & billing’ category, for example, you’ll be directed straight to the app as the fastest way to address your issue. After all, if you can solve something for yourself in an instant, why trouble yourself trying to get through to customer service! Let’s have a look at exactly what you can do via the app:
For all the details you could want on the My Virgin Media app, you can visit our dedicated page, but here’s a basic idea of what you can use it for:
- Viewing and managing your bills.
- Making payments.
- Checking service status in your area.
- Seeing the services and features in your package.
- Diagnosing problems with your service.
- Viewing outstanding orders and appointments.
- Changing appointments.
Using the app you can also access Virgin Media help and support to check FAQs, ask a question yourself to the community, or quickly get through to an expert via the live chat.
Virgin Media email assistance
With Virgin Media, not only can you have your phone, broadband and TV sorted in a one stop shop - but the provider also does email as well! Virgin Media email accounts have all the regular capabilities of most email services - but unlike other services you can actually access your Virgin Media email from the My Virgin Media app.
Virgin Media email is compatible with several different devices, web browsers and software, including those listed below:
- Mac iOs
- Google Chrome
- Windows 10
The Virgin Media email login process is fairly simple - with the regular email and password requirements to login. If you require Virgin Media email login in assistance, you can click on forgotten email or forgotten password on the sign in page and follow the instructions.
Create a new Virgin Media email account
If you wish to create a new Virgin Media email address the process is much like creating most new email accounts. Follow our step-by-step instructions for creating an account below:
- Click on create a new account in the My Virgin Media app
- Enter the name to be associated with the new account (your full name for example)
- Select the email address you want, ending in @virginmedia.com
- Then click on the words check availability to make sure your chosen address isn't taken
- Choose a strong password for your new email address
- Confirm your new email address by clicking on create accounts
Haven't found the relevant Virgin Media phone numbers above? Take a look at some of the other Virgin Media contact querys below and find the one that is relevant to your needs.
Virgin is quick to point out in their contact page that the press team are purely for media and analysts, and that they aren’t able to help with customer inquiries. If you are an analyst or a member of the press, contact the team via email at firstname.lastname@example.org.
For Virgin Media Investor Relations, you should contact Vani Bassi at email@example.com, but in case Liberty Global Investor Relations is what you’re after, the contact is firstname.lastname@example.org.
Any questions regarding sustainability can be addressed to their dedicated sustainability team at email@example.com.
Marketing and advertising
All marketing and advertising inquiries can be sent to Lucy.Atabey@virginmedia.co.uk.