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My Virgin Media - Login to the app

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As a Virgin Media customer, the My Virgin Media app could make managing your account that much easier. If you don't know the features available to you, however, there's little point in them being there. On this page we run you through My Virgin Media and its features so that you can get the most out of it.



My Virgin Media app features

Downloading the My Virgin Media app will unlock several features that will make life a little easier for you to enjoy your Virgin Media services. As well as the ability to view and pay bills that most providers’ apps now allow you, My Virgin Media goes a bit further in terms of practical usage. A standout feature is the service status checker, which lets you know when there are service issues in your area and when they’re expected to be fixed!

Manage your bills & package

Internet bill

First and foremost, the My Virgin Media app is a useful way to keep tabs on your usage. You can quickly check just how much of a bill you’ve run up for this month or any of the previous 12. The app will let you know your outstanding balance, and you can even download or print out your bills.

In addition, you can see a rundown of the features and services you currently have as a part of your package, as well as offers and available upgrades in case you fancy a change.

Laptop on a striped background

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Payments

The app also allows you several different ways to manage your payments, of which you can choose the one that best suits you. If you prefer not to set up a direct debit or automatic payments by card, you can make quick one-off payments via QuickPay - for this you’ll need either your paper bill or eBill handy for the payment and area references.

Bear in mindPayments should be made to “Virgin Media Payments Limited”, the body responsible for collecting Virgin Media payments.

If you want, however, you can sign in to the app to set up a direct debit or simply save your card details for future payments.

Telephone wires

Check service status

If you’re experiencing problems with your connection and think you may not be alone, you can check the service status in your area with just a few clicks. The app will let you know if there are any issues and let you know when Virgin expects them to be fixed. You can even sign up for text updates on the faults they’re fixing, as well as access useful articles on common issues.


My (other) apps

As a Virgin customer, My Virgin Media is far from being the only app available to you. The ones you may want/need will depend on what services you get, but regardless you won’t lack options. Let us run you through the (long) list of extra apps available, many of which are accessible for free through your My Virgin Media login.

TV apps

All Virgin TV customers now have not one but two free TV apps at their disposal, Virgin TV Go and Virgin TV Control. These replace the Virgin TV Anywhere app, which you can update to Virgin TV Control by following Virgin’s instructions in the old TV Anywhere app. Full House TV and Fun TV customers can also access the Virgin TV Kids app, which we’ll also go into below. Here’s how the new apps’ functions are split up:

Virgin TV Go

Through this app, you can watch TV on up to two compatible mobiles/tablets wherever you’ve got WiFi, 3G or 4G in the UK. What you can watch depends on your package, but up to 100 live channels are available, plus all the box sets and on-demand TV you’ve got saved.

Virgin TV Control

Through TV Control you can control your Virgin TV V6 or TiVo box with your phone, setting and managing recordings, browsing the TV Guide, even changing the channel from anywhere in the world. You can use this app on as many devices as you like.

Virgin TV Kids

This app offers a constant source of entertainment and stimulation for your kids, whether you’re at home or on the go. It offers access to a selection of kids’ TV shows on demand, a library of books, as well as games to play. Full House TV and Fun TV customers pay no extra for this app, which is available on iOS and Android devices.

You can get more info on all these apps through our Virgin TV page, or you can consult Virgin’s help page.

Security

Virgin offers its customers a number of apps with tools and tips to help them stay protected while they’re browsing or doing their online banking, gaming, or shopping. Here’s a little summary of what they do:

Shield icon

F-secure SAFE

F-Secure SAFE can be installed on up to five devices to help keep them safe while they’re being used for shopping, banking, or browsing. It provides them with anti-virus protection as well as a spyware detection feature, allowing you to go about your day as normal using all your apps and not having to worry about your online safety.

F-secure KEY

This is for the safe storage of all your important online credentials (translation: login details) in one secure and easy-to-use password management system. F-secure, Virgin’s partner in setting up this app, is made up of award-winning security experts, so you’re in good hands.

WiFi apps

Virgin Media Connect

The Virgin Media Connect app can help you set up and manage your home WiFi, and also get you connected to one of the 3.5 million Virgin hotspots across the UK when you’re on the go.

At home, the app allows you to perform a scan to find out if there are any WiFi ‘blackspots’ which your wireless router can’t reach. Virgin Full House customers can get a WiFi Booster to solve this problem sent out for free through the app, but they’re also available to all Virgin customers as an extra. You can also use the app to see how many devices are connected to WiFi, and pause the internet on whichever ones you choose.

For more info on the Connect app, see Virgin’s own page on it. But if you already know you want it, get yourself to the Google Play Store or the Apple Store now.

WiFi on the Tube

Not so much an app as something to bear in mind. If you’re a Virgin Media customer you can access free WiFi on the tube in certain stations by following these steps:

  1. Turn on your phone’s WiFi and open your browser.
  2. You’ll see the Virgin Media Portal page - select Virgin Media.
  3. Choose “Virgin Media Broadband customer” or “Virgin Mobile customer” (depending, of course, on whether you’re a broadband or mobile customer) and enter your Virgin username and password.

If you’re not a Virgin customer, you’ll need to register via their website and get yourself a WiFi Pass to use Virgin Media WiFi on the Underground. The passes are:

  • A day - £3
  • A week - £5
  • A month - £15

Sky apps

If, as a part of your Virgin TV package, you have either Sky Cinema or Sky Sports, you’ll be able to watch either on PC, Mac, iPad, iPhone, iPod touch or Android devices as you like wherever you have access to the internet. You can log in using your Virgin login details at no extra cost! Find them among Sky's range of apps listed in the iStore and on Google Play below:

Other apps

And here’s a smattering of other (less easy to group) apps you have access to as a Virgin customer:

Virgin Media Mail

If you sign up to the Mail app, you can get up to 10 email addresses for your family, all of which can be managed on the go through the app.

Snapfish

If you love photos but would rather have them decorating your home than gathering virtual dust on a hard drive, you can print your photos easily and for free using Snapfish. Virgin broadband packages come with 100 free prints, which Snapfish will deliver for free to your door!


Account Login

Logging in to your My Virgin Media account couldn’t be simpler, but if you’re having trouble with it let us help you through the process. Here's a simple step-by-step on how to get into your account:

How to log in

To sign in, you just go straight to their login page and enter your username and password in their respective boxes. Your username is usually the email address you gave them when you signed up for My Virgin Media, and your password will be between 6-10 characters - remember it has to begin with a letter and contain at least one number!

My Virgin Media login page screengrab

Forgotten username/password

If you’ve forgotten your username or password, there’s a link under each box to pages that will help you recover them. If it’s just your password you’ve forgotten, they will email you a link to recover it quickly and easily. If, however, you’ve forgotten the email you signed up with, you’ll need to provide them with the account holder’s last name, the account number, and an area reference - so have one of your bills handy!

If this didn’t help, you’ll just have to contact Virgin and see if they can help you out.


My Virgin Media reviews & verdict

Boy holding balls

So what do people think about the My Virgin Media app? Well, it seems to depend a bit on which operating system you use it on. While the app receives glowing reviews and an average rating of 4.6/5 in the App Store, its score in the Google Play Store is dragged down to 3.7/5 by a not inconsiderable number of 1 star reviews. Let’s first see what the issue is here.

Google Play reviews

The first thing we should point out is that the majority of reviewers, even on Google Play, give the app the highest score of five stars. It does seem, however, that they do have a couple of recurring issues to work out. As we mentioned, the overall score is dragged down below the four star mark by a sizeable smattering of one star reviews, and these are often grounded in genuine complaints with the app.

Several of the negative reviews report problems with the sign in process, which annoyingly for some users produces error messages when they try to log in through a mobile device. Other reviews, it’s worth noting, are focused more on poor broadband or TV service than they are with the app itself. Not that this shouldn’t concern you, but it’s not exactly relevant to the app. For more on what people think of Virgin’s service more generally, see our customer service reviews page.

App Store reviews

Reviews of the iOS version of the app are considerably more straightforward. More than three quarters of the 274 reviews registered gave the highest rating of five stars, and the percentage giving three stars or less is negligible. Positive reviews invariably cite its simplicity and ease of use, and when a one star review pops up it may just be complaining about the difficulty of getting a password accepted - which we can’t really understand. If you use iOS then we’d say you’re likely to be in for a good experience using My Virgin Media.


Verdict

Overall, the My Virgin Media app receives a lot of praise from reviewers. It is straightforward and easy to use, and we especially like the feature keeping customers up to date with faults in their area and when they will be fixed. The wider selection of apps you can access as a My Virgin Media account holder also gets our seal of approval. The only slight drawback seems to be the occasionally buggy nature of logging in on an Android device, which, if you experience it, we suggest you get in touch with Virgin.

Pros and cons

  • Simple and easy to use.
  • A lot of free extra apps for Virgin customer to choose from that you can access through the same account.
  • Play Store customers occasionally experience errors on trying to log in.
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