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Boston Water: Bills, Contact Number & Supplier

A running tap with Boston flowing away towards a location marker

Recently moved home and have some Boston water questions? In this guide, you will be able to find out who handles the Boston water supply and wastewater services along with tips on how to deal with information about Boston's water hardness, and what to do if you encounter water-related issues.

Boston Water Supplier

Boston's water is supplied by a single water company, Anglian Water. Here are the main Boston water supplier contact details:

Boston Water Supply Contact
Water Company Phone Number Opening Times
Anglian Water 0345 791 9155 Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 10am-4pm

Boston sewerage and wastewater is also handled by Anglian Water.

Boston Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Anglian Water 0345 714 5145 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Anglian Water's water come from?

Anglian Waters gets its supply from two primary sources; half of the water comes from reservoirs or rivers (Surface Water), while the remainder comes from underground aquifers. No matter which source your water comes from, it always goes through an extensive filtration and cleaning process before arriving at your home.

Water Rates Boston

Having a water meter determines if your home is subject to water rates, or alternative bill calculation methods. You can easily find out if your Boston property is metered or not by taking checking your water bill. Homes with metered Boston water rates will have a meter number listed on their water bills that will correspond to a number that is visible on the water meter itself. If you do not have a bill available you can also find out if you have a water meter by looking around your property. Water meters are usually located either outside in the garden, or next to the water stop tap.

Homes that don't have a water meter won't have water rates, but in their place, they will have the rateable value of the home. This rateable value will have been determined by the local council in the 90s and is unlikely to have changed since. The rateable value is subject to review every 5 years and is determined by several factors such as the size of the property and plot, the location and the general condition and availability of local services.

The average water rates Boston water residents are being charged result in an average water bill of around £419 a year. This amount combines both water supply and sewerage costs.

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Boston Water Hardness

The water in Boston is rated as very hard. While rainwater itself is quite soft, water hardness can change once it reaches the ground and progresses through the water cycle. Due to the way water filters through rocks in Anglian Water's supply area, Boston picks up minerals, such as magnesium or calcium, on the way to your tap.

Boston water hardness rating means that the very hard water in your home is less efficient in comparison with water from homes in a soft water region, and will lead to scaling in kettles, sinks, dishwashers and toilets. Here are some great tips on what you can do to help minimize these effects and protect your appliances.

  1. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.
  2. Baths, sinks and toilets: Use an acidic sanitiser often (available in most local shops and supermarkets) to clean surfaces that are prone to scaling in order to clear and limit the spread of these deposits
  3. Kettles: Do not overfill your kettle with water. Make sure that you also occasionally clean your kettle by half-filling it with water and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.

Can you drink the water in Boston?

Yes! You can drink the water in Boston without the need for concern. The UK Drinking Water Inspectorate has scored Boston water quality a resounding 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink without the need to further filter or boil it.

The water provided to your property can occasionally change in its qualities. If you notice a change in taste or smell of Boston Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse the water in Boston with an earthy smell or taste. This is particularly notable in the winter and autumn months.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints. For this reason two houses in the same area could have slightly different tasting water.

If you would like to know more about the quality of your water or are concerned about its safety, you should seek to make contact with Anglian Water, who will talk you through your concerns, and provide any assistance.

Boston Water Problems

Boston water problems could potentially include anything from localized or regional flooding, burst water mains or even to having no water supply in your home. This is why you should make sure you know what to do and who to contact if you encounter a water emergency.

If you notice flooding or a water leak outside your Boston property, you should do one of the following:

  1. If you are near a computer, go to the "Water and sewerage queries" section of the Anglian Water website. From there you can use their chatbot feature, request a callback or find the most appropriate contact number for the scenario.
  2. If you are out and about, call or tweet at Anglian Water, specifying the nature and location of the issue.

Boston No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or an Anglian Water outage impacting Boston.

  1. Ask your neighbours whether they have the same issue as you. If they aren't experiencing the same issue, this indicates that the issue may be related to your home plumbing rather than an Anglian Water outage
  2. Check that your stop tap is open. If this has been knocked into the closed position, this would prevent water from being supplied to your taps.
  3. Check the "Contact Us" or "Report an issue" section of the Anglian Waters website. From here you can find useful advice on how to proceed, report an issue via their online form, or find the most appropriate contact number.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Anglian Water for assistance.

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