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Carlton Water: Water Rates, Hardness & Supply Info

If you just moved and have some Carlton water questions, you will be able to find out who handles the Carlton water supply as well as wastewater services in the information below. Additionally, we have tips on how to deal with Carlton water hardness so that you can get the most out of the tap water in your home.


Carlton Water Supplier

Carlton Water is supplied by one water company, Severn Trent. Here are the main Carlton water supplier contact details:

Carlton Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Carlton sewerage and wastewater is also handled by Severn Trent.

Carlton Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Carlton

Whether your home has a water meter or not will dictate your water rates in Carlton. You can easily find out whether your property is metered by taking a look at your water bill. Homes with metered Carlton water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but instead, they will have the rateable value of the home. The rateable value will have been determined by the local council in the '90s and is unlikely to have changed much since. The rateable value is determined by several factors such as the size of the property, the area and the general condition and availability of local services

The average water rates Carlton residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

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Carlton Water Hardness

Carlton water hardness is rated as soft. While rainwater itself is reasonably soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Severn Trent's supply area, Carlton picks up minerals, such as magnesium or calcium, on the way to your tap. The softness of the water in Carlton means that it is more effective at tasks such as washing clothes and dishes, limescale build-up will be minimal, and your energy bills will be more efficient in comparison with regions that have harder water.

Can you drink the water in Carlton?

Yes! You can rest assured that Carlton water meets very high standards making it safe to drink, and it is not necessary to boil or filter Carlton water to make it potable. The UK Drinking Water Inspectorate has given Carlton's water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink.

If you notice a change in taste or smell of Carlton Water this could be due to one of the following reasons:

  1. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.
  2. Chlorination is a way to ensure hygiene throughout the pipe network This is harmless to health, but can instil a very mild flavour occasionally.
  3. Seasonal changes in water characteristics can infuse Carlton Water with an earthy smell or taste.

If you have concerns or questions about your water's taste, appearance or smell you should not hesitate to contact Severn Trent, who will provide further assistance.

Carlton water Problems

Carlton water problems can include anything from flooding, burst water mains or even to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Carlton property, you need to do one of the following:

  1. If you are out and about, you can tweet or call Severn Trent.
  2. If you are near a computer, you can check if there are any known issues or ongoing repairs by going to the "In My Area" page of the Severn Trent website.

Carlton No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Carlton.

  1. Check that your stop tap is open
  2. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  3. Ask your neighbours whether they have the same issue as you.
  4. If there is no cold water, not even a trickle, contact Severn Trent for assistance.

    If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company

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