Derby Water: Quality, Rates & Supply Info

Derby floating on water running from a tap

If you just moved and have some Derby water questions, you will be able to find out who handles the Derby water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Derby water hardness so that you can enjoy quality tap water in your home.


Derby Water Supplier

Derby Water is supplied by one water company, Severn Trent. Here are the main Derby water supplier contact details:

Derby Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Derby sewerage and wastewater is also handled by Severn Trent.

Derby Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Derby

Whether your home has a water meter or not will dictate your water rates in Derby. You can easily find out whether your Derby water rates are metered or not by looking at your water bill. Homes with metered Derby water rates will have a meter number listed on their water bills.

Homes that are not metered won't have this, but instead, they will have the rateable value of the home instead. The rateable value part of your Derby water rates will have been determined by the local council in the 90s and most likely will not have changed since. The rateable value is determined by several factors such as the size of the property and plot, the area and the general condition and availability of local services

The average water rates Derby water residents are being charged result in an average water bill of around £341 a year. This amount combines both water supply and sewerage costs.

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Derby Water Hardness

Derby water hardness is rated as medium. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Severn Trent Water's supply area, Derby picks up minerals, such as magnesium or calcium, on the way to your tap.

Can you drink the water in Derby?

Yes! You can drink the water in Derby. You can rest assured that Derby water meets high standards making it safe to drink, and it is not necessary to boil or filter Derby water to make it potable. The UK Drinking Water Inspectorate has scored Derby water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink.

If you notice a change in taste or smell of Derby Water this may be due to one of the following reasons:

  1. Chlorination a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Derby Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent Water, who will provide further assistance.

Derby Water Problems

Derby water problems can include anything from flooding, burst water main or even to having no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Derby property, you need to do one of the following:

  1. If you are out and about, call or tweet at Severn Trent Water depending on whether the issue relates to drinking water or wastewater.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Derby No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent Water outage impacting Derby.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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