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Dronfield Water: Problems, Contact & Info

If you have some water-related questions, in this guide you will be able to find out who handles the Dronfield water supply as well as wastewater services in the information below. Additionally, we how the water hardness in Dronfield weighs up, and how to identify the form of water rates that apply to your home.


Dronfield Water Supplier

Dronfield water is supplied by one water company, Severn Trent. Here are the main Dronfield water supplier contact details:

Dronfield Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Dronfield sewerage and wastewater is handled by a seperate company, Yorkshire Water.

Dronfield Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Yorkshire Water 0345 124 2424 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

The water supplied by Severn Trent comes from a range of sources, stretching from rivers and reservoirs to underground aquifers. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and to a smaller degree limestone aquifers in the Derbyshire and Cotswolds areas. The water supplied to your home will always go through an extensive testing and treatment process no matter what its source is.

Water Rates Dronfield

The type of water rates that apply to your Dronfield home will vary depending on if your property has a water meter or not. The simplest way to find out what form of water rates you have would be to check a bill. Your water bill would usually show a water meter number if they have metered rates, some suppliers also indicate meter presence via the account number. If the account number starts with MC (Metered Customers) then you are likely to have a water meter, and UC (Unmetered Customers) would indicate that your home does not have a water meter.

If you aren't able to check a water bill, you may also be able to find a water meter by checking next to your water stop tap (usually in the kitchen or garage), or it could also be in the garden of your home.

If you have a water meter, it is very important to give your provider regular water meter readings. Your supplier will bill you according to your exact usage, and so not giving water meter readings could result in inaccurate or higher bills.

Homes that don't have a water meter will have something called a rateable value of the home instead. The rateable value considers several factors, such as your property size, its location, and the availability of local services to create an estimated usage value for the property, which is then applied to your bill.

Are you unsure if billed according to your home exact usage will be beneficial to you? Read through our complete water meters guide to understand the benefits of water meters and smart water meters, and how you can get one installed.

The average water rates Dronfield residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

Interested in reducing your monthly bill? Then our simple water rates guide is the just read for you.

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Dronfield Water Hardness

Dronfield water hardness is rated as soft water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Dronfield water's supply area, Dronfield's water picks up minerals, such as magnesium or calcium, on the way to your tap. The higher the mineral value of water, the harder it is rated, and the less effective it is overall.

Your soft water hardness rating is a great thing for you. Homes with a soft water hardness rating tend to have more efficient energy bills, their taps and sinks are much less prone to limescale, and their water is more effective at tasks such as cleaning when compared to homes in hard water areas.

Can you drink the water in Dronfield?

Yes! The water in Dronfield is perfectly safe to drink. The UK Drinking Water Inspectorate has rated Dronfield's water quality at 99.96% in overall mean zonal compliance, meaning meets all required safety standards. It is not necessary to filter or boil your water in order to make it potable.

If you notice a change in taste or smell of Dronfield Water this may be due to one of the following reasons:

  1. Plumbing can also contribute by adding salty, metallic, or rubbery hints.
  2. Seasonal changes can infuse Dronfield water with an earthier smell or taste.
  3. Chlorination ensures minimal bacterial presence and good hygiene throughout the pipe network, and poses no risk to health.

If you are worried about your water's taste, smell or appearance, you should contact Severn Trent, who will provide further assistance.

Dronfield Water Problems

Water problems in the Dronfield area could include anything from burst water mains or even to having no water in your home. This is why it is important that you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Dronfield property, you need to do one of the following:

  1. If you are out and about, call or tweet at Severn Trent if the issue relates to your water supply, Or Yorkshire Water if the issue is to do with wastewater or sewerage.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent/Yorkshire Water websites. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Dronfield No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Dronfield.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing. If it doesn't, contact Severn Trent.
  3. Ask your neighbours whether they have the same issue as you. If they do, then this suggests that a water outage is affecting the area.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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