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Eastwood Water: Contact Details & Supplier Info

Have you recently moved to Eastwood and would like to find out more about your water supply? This guide will provide you with everything you need to know, from who provides your water and wastewater services, what your water hardness means for you, and how to identify the rates in your home.


Eastwood Water Supplier

Eastwood water is supplied by one water company, Severn Trent. Here are the main Eastwood water supplier contact details:

Eastwood Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Eastwood sewerage and wastewater is also handled by Severn Trent.

Eastwood Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

The water in Severn Trent's catchment area comes from various sources, stretching from rivers and reservoirs to underground aquifers. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and limestone aquifers in the Derbyshire and Cotswolds areas.

Water Rates Eastwood

Your home will have either metered or unmetered rates. If you have metered rates, your water bill should have a meter number listed on it. If you can't see this, the account number may start with MC for Metered Customer or UC for Unmetered Customer.

If you don't have a water bill, you may be able to find a water meter by searching around your property. These would usually be located near the stop tap in the kitchen or garage or can be in the garden within a small box set into the ground.

If your property has a water meter, you should provide regular meter readings to enable your water supplier to accurately bill you. Without these, your supplier may provide you with estimated and unnecessarily high water bills.

Homes that are not metered will have something called a rateable value instead. This is based on several factors, such as property size and the availability of local services. This data is then used to create an estimated consumption value of your home, which is then used to generate your bill.

The average water rates Eastwood residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

Are you looking to reduce your bill? Our guide to water rates will give you some great tips on how to get started saving on your water bill.

Interested in water meters and getting away from estimated billing? Then Selectra's guide to water meters will help you learn more about how they work and how you can get one for your home.

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Eastwood Water Hardness

The water hardness in Eastwood is rated as soft water. While rainwater itself is soft, water hardness can change through the water cycle as it picks up minerals such as magnesium and calcium. The higher the mineral value of water, the harder it is rated, and the less effective it is overall. Your soft water rating means that your water will be more effective at tasks such as cleaning, your taps and sinks will be less inclined to accumulate limescale, and your energy bills will be more efficient in comparison to homes in hard water areas.

Can you drink the water in Eastwood?

Yes! Eastwood's water has been rated at 99.96% in mean zonal compliance by The UK Drinking Water Inspectorate, which means that your water is of great quality, and meets all legal and safety requirements. It is not necessary to boil or filter Eastwood's water to make it potable.

Occasionally your waters taste or smell may vary. This is usually not a cause for concern, such as in the following instances:

  1. Chlorination - ensures hygiene throughout the pipe network and poses no risk to health.
  2. Seasonal changes in water characteristics and minerals can infuse Eastwood's water with an earthy smell or taste.
  3. Plumbing such as taps or piping can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you feel like your waters taste, smell or appearance, has changed or you are concerned about its safety, you should contact Severn Trent, who will provide further assistance.

Eastwood Water Problems

Water problems can come in various forms, stretching from burst water pipes, leaks or even flooding. It is important that you familiarize yourself with what you should do if you encounter an issue, and who you should contact for support.

If you notice flooding or a water leak outside your Eastwood property, you need to do one of the following:

  1. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.
  2. If you are out and about, call, message on WhatsApp, or contact Severn Trent on Twitter.

Eastwood No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Eastwood.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you. If they do, then this suggests that a water outage is affecting the area. If they don't you may need to contact a plumber, as the issue may relate to your home's plumbing.
  3. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company, and you should contact a plumber.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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