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Kirkby in Ashfield Water: Supplier, Billing & Info

If you have recently moved to Kirkby in Ashfield and have some water questions, you will be able to find out who handles the Kirkby in Ashfield water supply as well as wastewater services in the information below. Additionally, we will cover how to identify the form of rates that apply to your home, and how to get in touch with your supplier.


Kirkby in Ashfield Water Supplier

Kirkby in Ashfield water is supplied by one water company, Severn Trent. Here are the main Kirkby in Ashfield water supplier contact details:

Kirkby in Ashfield Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Kirkby in Ashfield sewerage and wastewater is also handled by Severn Trent.

Kirkby in Ashfield Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

The water supplied by Severn Trent comes from a range of sources. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and to a smaller degree limestone aquifers in the Derbyshire and Cotswolds areas. The water supplied to your home will always go through an extensive testing and treatment process no matter what its original source is.

Water Rates Kirkby in Ashfield

The type of rates that apply to your Kirkby in Ashfield home will depending on if your property has a water meter. The easiest way to find out if you have a water meter is to take a look at a water bill. Some suppliers use the account number to indicate if the property has a water meter or not. For example, if the account number starts with MC, this would be for a metered customer, whereas UC would be for an unmetered customer. Homes that have a water meter should also list the water meters serial number on the bill.

Alternativly if you do not have a bill available, you can look around your property for a water meter. These would usually be located either next to the water stop tap in the kitchen or garage, or outside in the garden, usually in a box within the ground. If you find a water meter, then your home will have metered rates.

Having metered rates means that your supplier bills you according to your homes usage. For them to be able to bill you accurately, it is important that you provide them with regular meter readings.

If your home doesn't have a water meter, then it will be billed according to its rateable value instead. The rateable value of your property is based on factors such as its size, location the availability of local services to create an estimated comsumption volume and value, which is then used to calculate your bill. The rateable value of your home is likely to have been assigned by the local council in the 90's, and is unlikely to have changed significantly since.

Interested in learning more about the pros and cons of water meters? Our complete water meter guide will help you to discover which options are right for you.

The average water rates Kirkby in Ashfield water residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

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Kirkby in Ashfield Water Hardness

Kirkby in Ashfield water hardness is rated as soft. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Severn Trent's supply area, Kirkby in Ashfield picks up minerals, such as magnesium or calcium, on the way to your tap. Having a soft rating is a great thing, as soft water is less inclined to cause limescaling, helps to reduce energy bills, and is more efficient at tasks such as cleaning, in comparison to homes with hard water.

Can you drink the water in Kirkby in Ashfield?

Absolutely! The UK Drinking Water Inspectorate has scored the Kirkby in Ashfield water quality at 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink, and it is not necessary to filter or boil your water in order to make it drinkable.

If you notice a change in taste or smell of Kirkby in Ashfield Water this may be due to one of the following reasons:

  1. Seasonal changes in water characteristics can infuse Kirkby in Ashfield water with an earthy smell or taste.
  2. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints.

If you have concerns about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent, who will provide further assistance.

Kirkby in Ashfield Water Problems

Water problems in the Kirkby in Ashfield area could include anything from burst water mains or even to having no water in your home. This is why it is important that you know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Kirkby in Ashfield property, you need to do one of the following:

  1. If you are out and about, call or tweet at Severn Trent.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Kirkby in Ashfield No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Kirkby in Ashfield.

  1. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Ask your neighbours if they have the same issue as you.
  3. Is your stop tap is open? If your stop tap is open but no water flows, this suggests a supplier outage.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water, but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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