Leicester Water: Water Supplier, Quality & Support - Selectra

Leicester floating in hands under a running water tap

If you just moved and have some Leicester water questions, you will be able to find who handles the Leicester water supply as well as wastewater services in the water information below. Additionally, we have tips on how to deal with Leicester water hardness so that you can enjoy quality tap water in your home.


Leicester Water Supplier

Leicester Water is supplied by one water company, Severn Trent Water. Here are the contact details for your Leicester water supplier:

Leicester Water Supplier Contact
Severn Trent Water Team Phone Number Opening Times
Severn Trent Water Bill Queries 03457 500 500 Mond to Fri 8am-8pm, Sat 8am-6pm
Water Supply and Sewerage Emergencies 0800 783 4444 24/7

Leicester sewerage and wastewater is handled by the same company. Here are Leicester sewerage and wastewater contact details:

Leicester Wastewater Contact
Water Company Phone Number Opening Times
Severn Trent Water 0345 124 2424 24/7/365

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Leicester

Water rates in Leicester depend on whether your home has a water meter or not. You can easily find out whether your Leicester water rates are metered or not by looking at your water bill. Homes with metered Leicester water rates will have a meter number listed on their water bills.

Homes that are not metered won't, but they will have the rateable value of the home instead. The rateable value part of your Leicester water rates will have been determined by the local council in the 90s and will probably not have changed much since then.

If you've just moved in or you don't have a bill handy, you can look outside your house or in the front garden for a meter. Sometimes the meter may be located inside your house near to the stop tap.

If you want to read more about water meters? check out Selectra's essential guide to water meters.

The average water rates Leicester residents are being charged result in an average water bill of around £369 a year. This amount combines both water supply and sewerage costs, and is lower than the UK average if £408.

If you want to save money on your water bill then our handy guide to water rates in the UK will give you some great tips & tricks to lower your water bill.

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Leicester Water Hardness

Leicester water hardness is rated as medium water. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Leicester Water's supply area, Leicester water picks up minerals, such as magnesium or calcium, on the way to your tap.

Leicester water's medium rating means that the hard water in your home contains fewer than 200ppm of hard water minerals like calcium and magnesium which contribute to hard water. These minerals will also affect the taste of your water and lead to some limescale build-up.

  1. Baths, sinks and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Washing - from laundry to dishes and even yourself, moderately hard water is less effective at cleaning and reacts differently to softened water. It may even cause dry or irritated skin and lead to damaged hair.
  3. Dishwashers - Take advantage of the built-in water softener. Make sure you regularly top off it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Leicester?

Yes! you can drink the water in Leicester. Leicester water meets the highest standards to make the water safe to drink. The UK Drinking Water Inspectorate has scored Leicester water quality a 99.96% in overall mean zonal compliance, meaning that your water is safe to drink. It is not necessary to boil or filter Leicester water to make it potable.

If you notice a change in taste or smell of Leicester water this may be due to one of the following reasons:

  1. Chlorination which is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse Leicester water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent Water.

Leicester Water Problems

Leicester water problems can include anything from a burst water main or flooding to no water in your home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Leicester property, you need to do one of the following:

  1. If you are out and about, call or tweet Severn Trent Water
  2. If you are near a computer, go to the "report a leak" section of Severn Trent Water and fill out the online form.

Leicester No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent Water outage impacting Leicester.

  1. Check the "In Your Area" sections of the Severn Trent Water website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open
  4. If you have no water is it only no cold water or no hot water. If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Severn Trent Water for assistance.

Leicester Water Discolouration

If the water in your home is discoloured, the issue might be a Severn Trent Water issue impacting Leicester.

  1. Changes to the colour of the water in Leicester may happen after a burst pipe has been repaired
  2. Or, Severn Trent Water could have been carrying out upgrade work on the pipes in Leicester
  3. Water Discolouration is not harmful and can often be cleared by running the cold water tap until it becomes clear
  4. If there is no improvement after trying this, you can contact Severn Trent Water for assistance.

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