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Long Eaton Water: Your Supplier, Meters & Quality Info

Long Eaton between a dripping tap and a location marker

If you have recently moved to Long Eaton and have some water questions, you will be able to find out who handles the Long Eaton water supply as well as wastewater services in the information below. Additionally, provide information covering where your water comes from, and it's quality rating.


Long Eaton Water Supplier

Long Eaton water is supplied by one water company, Severn Trent. Here are the main Long Eaton water supplier contact details:

Long Eaton Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Long Eaton sewerage and wastewater is also handled by Severn Trent.

Long Eaton Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

The water supplied by Severn Trent comes from a range of sources, from underground aquifers to rivers and streams. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and to a smaller degree limestone aquifers in the Derbyshire and Cotswolds areas. The water supplied to your home will always go through an extensive testing and treatment process no matter what its source is.

Water Rates Long Eaton

Your Long Eaton water rates will vary depending on if your home has a water meter or not. The simplest way to find out if your home has a water meter is to take a look at a water bill. Homes that have metered Long Eaton water rates will have a meter number listed on their water bills. If you cannot see the meter number, often the account number will also indicate if your property has a meter by using a simple code. For example, if the account number starts with UC (Unmetered Customer), this would suggest that your home does not have a water meter. If the account number starts with MC (Metered Customer), this would suggest that you have a water meter, and thusly your home is subject to metered rates.

Alternately if you do not have a bill available, you can look around your property for a water meter. These would usually be located either next to the water stop tap, or outside in the garden. If you find a water meter, then your home will have metered rates.

Homes that are not metered won't have metered rates, but they will have a rateable value of the home instead. The rateable value part of your Long Eaton water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rate is subject to review every five years in order to take property changes into consideration and takes into account factors such as property size, location, and the availability of local services to create a value that is then applied to your bill.

The average Water Rates Long Eaton water residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

If you are interested in understanding your water rates further, or are looking to see how you can save on your water bill, check out this great water rates guide to discover your next steps.

Trying to decide if a water meter is for you? Take a read through this water meter guide to find out about how to get one installed, and if they can help your home to be more efficient.

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Long Eaton Water Hardness

The water in Long Eaton has a soft hardness rating. This is great for your property, as it means that due to the minimal presence of minerals such as magnesium, calcium and chalk in your water, your home will be more efficient at tasks such as cleaning clothes or dishes, your energy bills will be more efficient, and your taps and sinks will be much less prone to develop limescale in comparison to homes in harder water areas.

Can you drink the water in Long Eaton?

Yes! You can drink the water in Long Eaton without the need of further filtering or boiling your water in order to make it potable. The UK Drinking Water Inspectorate has scored the Long Eaton water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink without the need for concern.

If you notice a change in taste or smell of Long Eaton Water this may be due to one of the following reasons:

  1. Seasonal changes in water characteristics can infuse Long Eaton water with an earthy smell or taste. As your water source can change throughout the year, so too does its mineral composition, imbuing your water with marginally varying flavours.
  2. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints.
  3. Chlorination helps to minimize the presence of potentially harmful bacterial and natural pollutants in your water. The amount of chlorine in the water network is closely monitored at all times, and does not pose a risk to health.

If you would like more information on your water quality or have concerns about your water's taste, smell or appearance, you should not hesitate to contact Severn Trent, who will provide further assistance.

Long Eaton Water Problems

Water problems in the Long Eaton area could include anything from burst water mains or even to having no water in your home. This is why you must know what to do and who to contact regarding water emergencies.

If you notice flooding or a water leak outside your Long Eaton property, you need to do one of the following:

  1. If you are out and about contact Severn Trent on social media, or call them on an appropriate departmental number if the issue is more urgent or potentially dangerous.
  2. If you are near a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Long Eaton No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Long Eaton.

  1. Check the "Active Incidents", "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  2. Ask your neighbours whether they have the same issue as you.
  3. Check that your stop tap is open. If your tap is open but no water is flowing, then this indicates that you may be experiencing a Severn Trent water outage.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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