Matlock Water: Supplier, Meters & Tips
If you have some Matlock water questions then look no further. This guide will tell you who handles Matlock's water supply and wastewater services. Additionally, we have tips on how to deal with Matlock's water problems, and who to contact to resolve them.
Matlock Water Supplier
Matlock water is supplied by one water company, Severn Trent. Here are the main Matlock water supplier contact details:
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Severn Trent | 0345 750 0500 | Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm |
Matlock sewerage and wastewater is also handled by Severn Trent.
| Water Company | Phone Number | Opening Times |
|---|---|---|
| Severn Trent | 0800 783 4444 | 24/7 |
Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.
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Where does Severn Trent water come from?
Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and limestone aquifers in the Derbyshire and Cotswolds areas.
Water Rates Matlock
Homes have either metered or unmetered rates. If you have metered rates, your water bill will display a meter number. If you can't see this, the account number may also start with MC for Metered Customer or UC for Unmetered Customer.
You may be able to find a water meter by searching around your property. These would be located either near the stop tap in the kitchen or garage or in the garden within a small box set into the ground. If your property has a water meter then you will have metered rates, and you must provide regular meter readings so that your water supplier can accurately bill you.
Homes that are not metered will have a rateable value instead. This uses factors such as property size and the availability of local services to estimate the consumption value of your home, which is then used to generate your bill.
The average water rates Matlock residents are being charged result in an average water bill of around £373 per year. This amount combines both water supply and sewerage costs.
Our guide to water rates will give you some great tips on how to get started saving on your water bill. Do you feel that estimated bills based on the rateable value aren't right for you? Selectra's guide to water meters will help you learn more about how water meters work, and if getting one is the right choice for you.
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Matlock Water Hardness
Matlock's water hardness is rated as soft water. Water hardness is based on the mineral values present in your water. The higher the mineral value, the harder it will be, and the less effective it is for use in homes. Matlock soft water rating means that you should not see significant limescale accumulation, and your energy bills will be more efficient than homes in hard water areas. It is not necessary to take additional steps to alter your water's quality.
Can you drink the water in Matlock?
Yes! The UK Drinking Water Inspectorate has scored Matlock water quality at 99.96% in overall mean zonal compliance. This means that your water requires no additional filtration or steps such as boiling to make it fit for consumption.
If you notice a change in your waters taste or smell this usually isnt cause for alarm, and could be due to one of the following examples:
- Seasonal changes such as where your water originates or how it has filtered through the earth can imbue your water with varying flavours.
- Plumbing such as taps, pipes repair work or replacements can give your water a new metallic, salty or rubbery hint.
- Chlorination is used in safe volumes to eliminate harmful contaminants and bacterial build-ups.
If you have further questions about your waters quality or safety, you should not hesitate to contact Severn Trent.
Matlock Water Problems
Matlock water problems can include anything from burst water pipes, flooding, inconsistent supply to having no water supply in your home. If you notice a water leak or flooding outside your Matlock property, you should do the following:
- If you are near a computer, go to the "Contact Us" section of the Severn Trent website and call them, or request a callback in order to discuss the issue.
- If you are out and about, you can message Severn Trent on social media (Twitter, Instagram, Facebook).
Matlock No Water
If you have no water in your home, you need to find out if the issue is to do with your home plumbing or if it is a Severn Trent outage impacting Matlock.
- Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water, and the expected time of service resumption.
- Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water flow to resume.
- Ask your neighbours whether they have the same issue as you. If they don't, this suggests the problem relates to your homes plumbing, and you may need to contact a plumber.
If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company.
If there is no cold water, not even a trickle, contact Severn Trent for assistance.