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Stapleford Water: Supplier, Problems & Rating

Need to find out more about your Stapleford water supply? This guide will provide you with everything you need to know. From who provides your water and wastewater services, what your water hardness means for you and what to do should you experience issues with your supply.

Stapleford Water Supplier

Stapleford water is supplied by one water company, Severn Trent. Here are the main Stapleford water supplier contact details:

Stapleford Water Supply Contact
Water Company Phone Number Opening Times
Severn Trent 0345 750 0500 Mon-Fri 8am-8pm, Sat 9am-3pm, Most Bank Holidays 9am-5pm

Stapleford sewerage and wastewater is also handled by Severn Trent.

Stapleford Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Severn Trent 0800 783 4444 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Where does Severn Trent water come from?

The water in Severn Trent's catchment area comes from various sources, stretching from rivers and reservoirs to underground aquifers. Around two-thirds of your drinking water comes from surface water sources such as rivers and reservoirs, while the remaining third comes from groundwater sandstone aquifers in the Midlands, Nottinghamshire, and limestone aquifers in the Derbyshire and Cotswolds areas.

Water Rates Stapleford

Your water rates will be either metered, or unmetered. You can find out which your Stapleford home has by taking a look at your water bill. Homes that have metered Stapleford water rates will have a meter number listed on their bill. If you can't find this, the account number may start with MC (Metered Customer) or UC (Unmetered Customer).

No bill? You may also be able to find a water meter by searching around your property. This would be located near the stop tap in the kitchen or garage, or in the garden within a small box set into the ground. If your property has a water meter, you must provide regular water meter readings so that your water supply can supply you with accurate bills.

Homes that are not metered will have a rateable value of the home instead. This value is based on several factors, such as property size and the availability of local services. These factors are then used to create an estimated consumption value of your home, which is then used to generate your bill.

If you think estimated bills may not be beneficial for you, then take a read through Selectra's guide to water meters to learn more about how water meters work.

The average water rates Stapleford residents are being charged result in an average water bill of around £373 a year. This amount combines both water supply and sewerage costs.

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Stapleford Water Hardness

Stapleford's water hardness is rated as soft water. Water hardness is based on the mineral values present in your water. The higher the mineral value, the harder it will be, and the less effective it is for household use. Stapleford water's hardness rating is ideal and means that you should not see significant limescale accumulation, and your energy bills will be more efficient than homes in hard water areas. It is not necessary to take additional steps to alter your water's quality.

Can you drink the water in Stapleford?

Yes! Stapleford's' water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Stapleford water quality at 99.96% in overall mean zonal compliance, meaning that your water meets all legal requirements, and it is not necessary to boil or filter Stapleford water to improve its safety rating or make it potable.

If you notice a change in your waters taste or smell this is usually not cause for alarm, and may be due to one of the following reasons:

  1. Seasonal changes in water characteristics can infuse Stapleford's water with an earthy smell or taste.
  2. Chlorination is a safe way to ensure hygiene throughout the pipe network. This helps to eliminate harmful bacteria within the system.
  3. Plumbing such as pipes or taps can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you believe that it may no longer be safe to consume, you should not hesitate to contact Severn Trent, who will provide further assistance.

Stapleford Water Problems

Stapleford water issues can include anything from burst water mains, flooding or having no water in your home. Take a read through the following points to make sure that you know what to do and who to contact regarding water emergencies.

  1. If you are out and about you can call, message on WhatsApp, or contact Severn Trent on Twitter.
  2. If you have access to a computer, go to the "Active Incidents" section of the Severn Trent website. From here you can check if there are any ongoing repairs or incidents in your area, and find useful advice on how to proceed.

Stapleford No Water

If you have no water in your home, you need to find out if the issue is to do with your home plumbing or a Severn Trent outage impacting Stapleford.

  1. Check that your stop tap is open. If this is in the closed position, turning it to the open position should allow water to resume flowing.
  2. Ask your neighbours whether they have the same issue as you. If they do, then this suggests that a water outage may be affecting the area. If they don't you may need to contact a plumber, as the issue could relate to your home's plumbing.
  3. Check the "Contact Us" or "Report problems" sections of the Severn Trent website for any information explaining why you have no water.
  4. If you have no water, is it only no cold water or no hot water? If you have no hot water but have cold water still, the issue will be with your home plumbing and not the water company, and you should contact a plumber.

    If there is no cold water, not even a trickle, contact Severn Trent for assistance.

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