Brentwood Water: Supply Info and Contact Details

Brentwood to the left of an open tap

If you just moved home and have some Brentwood water questions, you will be able to find out who handles the Brentwood water supply as well as wastewater services in the information below. Additionally, we have some tips on how to deal with Brentwood water hardness so that you can enjoy quality tap water in your home.

Brentwood Water Supplier

Brentwood Water is supplied by one water company, Essex & Suffolk Water. Here are the main Brentwood water supplier contact details:

Brentwood Water Supply Contact
Water Company Phone Number Opening Times
Essex & Suffolk Water 0345 782 0111 Mon-Fri 8am-7pm, Sat 8am-1pm

Brentwood sewerage and wastewater is handled by a seperate company, Thames Water.

Brentwood Wastewater and Sewage Contact
Water Company Phone Number Opening Times
Thames Water 0800 316 9800 24/7

Be aware that calls to numbers starting with 03 may be charged at local rates by your phone company.

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Water Rates Brentwood

Homes in Brentwood can be metered, or unmetered, with each option having a different rate or method of billing. You can easily find out whether your Brentwood water rates are metered or not by looking at your water bill. Homes with metered water rates will have a meter number listed on their water bills.

Homes that are not metered won't show this, but they will have the rateable value of the home instead. The rateable value part of your Brentwood water rates will have been determined by the local council in the 90s and most likely will not have changed since. This rateable value takes into account factors such as property size and its location, and is subject to review every 5 years.

The average Water Rates Brentwood water residents are being charged result in an average water bill of around £419 a year. This amount combines both water supply and sewerage costs.

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Brentwood Water Hardness

Brentwood water hardness is rated as hard. While rainwater itself is relatively soft, water hardness can change through the water cycle. Due to the way water filters through rocks in Essex & Suffolk Water's supply area, Brentwood picks up minerals, such as magnesium or calcium, on the way to your tap.

Brentwood water hardness rating means that the hard water in your home will lead to scaling in kettles, sinks, dishwashers and loos. There are ways to mitigate hard water furring or scaling in Brentwood.

  1. Baths, sinks and toilets: Use an acidic sanitiser regularly (available in most local shops or supermarkets) to clean susceptible surfaces such as around taps or plugs in order to clear limescale deposits
  2. Kettles: Do not overfill your kettle with water, using only as much as you need at that moment. Make sure that you clean your kettle by half-filling and adding two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove the scale.
  3. Dishwashers: Take advantage of the built-in water softener. Make sure you regularly top it off with dishwasher salt in the appropriate compartment.

Can you drink the water in Brentwood?

Yes! You can drink the water in Brentwood. You can rest assured that Brentwood water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Brentwood water quality a 99.96% in overall mean zonal compliance, meaning that your water is perfectly safe to drink. It is not necessary to boil, filter or take any further action to make the water potable.

If you notice a change in taste or smell of Brentwood Water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes in water characteristics can infuse Brentwood Water with an earthy smell or taste.
  3. Plumbing can contribute to the taste of your household water, adding metallic, salty or rubbery hints.

If you have questions about your water's taste, smell or appearance, you should not hesitate to contact Essex & Suffolk Water, who will provide further assistance.

Brentwood Water Problems

Brentwood water problems can include anything from having no water supply in your home, burst water mains or even flooding. This is why it is important to make sure you know what to do and who to contact in the event that you experience water emergencies.

If you notice a water leak or flooding outside your Brentwood property, you need to do one of the following:

  1. If you are out and about, call or tweet at Essex & Suffolk Water depending on whether the issue relates to drinking water or Thames Water for wastewater.
  2. If you are near a computer, go to the "Get in Touch" section of the Essex & Suffolk Water website and either call them or request a callback.

Brentwood No Water

If you have no water in your home, you need to find out if the issue is an Essex & Suffolk Water outage impacting Brentwood, or if this is to do with your home plumbing.

  1. Ask your neighbours whether they have the same issue as you. If your neighbours are experiencing the same issue, this is likely an Essex & Suffolk supply problem
  2. Check that your stop tap is open.
  3. Check the "Get in Touch" sections of the Essex & Suffolk Water website for any information explaining why you have no water.
  4. If you have no water, is it only no cold water or no hot water? If you have cold water but no hot water, the issue will be with your home plumbing and not the water company

    If there is no cold water, not even a trickle, contact Essex & Suffolk Water for assistance.

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